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2.0
I cancelled the reservation because the car I ordered wasn’t available and they still charged for the insurance. I need a refund for that please.Reviewed 2022 Jul 20
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2.0
No agent at desk. Needed to reserve through budget.Reviewed 2022 Jul 14
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2.0
Make sure to book direct. They charged me 100 more and said the amount presented to me at time of booking was a estimate.Reviewed 2022 Jul 05
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4.0
The line was really really long with one agent working. I ended up going over to Alamo and got a car from them. Very disappointing to have paid for the car, but the poor agent left alone was very poor planning and staffing for Thrifty. My reviews are all not good, but reality is I never got a car from Thrifty due to the long line and wait time.Reviewed 2022 May 23
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8.0
When I hve a reservation for 2pm p/u, arrive at the counter at 1:50pm, and am told I may have to wait for a while because they have no cars in my rental class ready, I get little miffed. After I declined to accept that scenario, the rep located another vehicle to expedite my departure.Reviewed 2022 May 10
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4.0
Overcharged meReviewed 2022 May 02
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2.0
Horrible experience I will never book with thrifty rentals and I would never rent through kayak either a complete and miserable headache it’s definitely worth the extra money to just rent through a reputable company and cut out the worthless middle man. first and last time for me…..Reviewed 2021 Dec 10
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6.0
The associates at the pick up were very friendly and the service was quick! What was disappointing about it was I purchased insurance from a company on their rental site, then was told that they didn't accept that insurance!?? Sooo I bought a policy that they don't honor. I called the "insurance" company but after golding for 15 minutes decided to hang up ( not how I wanted to start my vacation)! Also, the car that I "thought" I was getting was no longer available and was given a mediocre car with dirty windows. The unlimited mileage is a good thing though...Reviewed 2021 Nov 15
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1.9
Pick up was delayed by 1hr and we did not get adequate updates from the counter service members. We also felt very pressured into getting extra insurance coverage by the counter service employee and overall did not have a great experience.Reviewed 2021 Sep 07
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1.9
Scammers. Put an advance deposit on the rental, then they charged the my credit card for $230 at the counter. Only after the paperwork was complete did they tell me it would be a TWO HOUR WAIT FOR A CAR! They gestured where I could sit and wait, amid FIFTY PEOPLE similarly situated. Then, the to extend my $96 car one more day they charged $175! TOTAL SCAMMERS.!Reviewed 2021 Aug 15
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7.9
Pickup counter was understaffed and I waited about 30 minutes to pick up the car. At night it was hard to see, but in daylight I noticed the car seats had some candy stains from previous renters. The car was a slightly upgraded size from what I reserved, and I'm confident it was the best price I could have gotten for those dates.Reviewed 2021 Jul 31
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4.0
Cons:Pick up for our vehicle was inordinately long.Reviewed 2021 Jul 04
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