Book Thrifty car rentals in Sacramento

Reviews for Thrifty in Sacramento

Recent reviews

Traveler rating

Wonderful

1

Very good

7

Good

1

Okay

6

Fair

0

Mediocre

0

Poor

15

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get the carcar was clean

car availablefriendly staff

2.0

When initially meeting with the staff to pick up the vehicle, the thrifty representative informed me that my rental was for a 2 person vehicle. I was then upcharged into a mid-size (from compact) and later verified through my email that my initial booking was in fact for a 4 person vehicle. The wait time to actually receive the vehicle was roughly 2 hours (speaking to other customers, the range was about 1.5-3 hours from check in to receiving their vehicle). The first vehicle I received had a maintenance light, so I exchanged it for another vehicle which did not have a service light on, but did have vastly different tire pressures per wheel. Upon returning the vehicle, the person who checked in the returns was not visible, nor did he make an effort to come to our vehicle (another employee had to point him out). The employee offered no support. I also did not receive my receipt until the next day where I incurred a large mischarge for fuel despite returning a fully fueled vehicle.Reviewed 2023 Sep 11

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2.0

The car was fine, but I had to wait in line for an hour and a half to get it (at the Sacramento airport). The line extended almost the entire length of the rental building. At no time did any staffer make any kind of announcement about the cause of the delay. They just let us stew. I will not use Thrifty again.Reviewed 2023 Apr 18

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2.0

The company overcommitted the availability of their fleet. The wait for the car was over an hour and several people had been waiting over two hours. The staff was doing their best but their customer communication of the problem was awful saying anything to keep the customers waiting. Never again!Reviewed 2023 Mar 09

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6.0

The tires wore out and the car had to be turned in early.Reviewed 2023 Feb 20

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6.0

Not enough staff at counter. Not enough cars to select from upon pickup.Reviewed 2023 Jan 18

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2.0

I waited in line for 2 hours and was told my car wasn’t available tho I had pre paid for a pick up. I had to pay A LOT more for a larger car or wait at least 3 more hours. I could not wait so I paid the up charge. I felt manipulated and angry. They had over booked their car supply. Many other people in line were also angry & frustratedReviewed 2022 Dec 24

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10.0

Andre had excellent customer service. Made m day!Reviewed 2022 Nov 28

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4.0

Car had Maintenance light on as well as tire light on. Car was not cleaned. Car was shaking when at freeway speed. Very poor service and selection of cars was poor. Will NOT rent from company again.Reviewed 2022 Nov 18

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4.0

I had a pickup time but the car wasn’t ready until 60 mins later. So why is there a pickup time?Reviewed 2022 Nov 13

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8.0

Good experience w the rental.Reviewed 2022 Aug 21

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2.0

I cancelled the reservation because the car I ordered wasn’t available and they still charged for the insurance. I need a refund for that please.Reviewed 2022 Jul 20

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2.0

No agent at desk. Needed to reserve through budget.Reviewed 2022 Jul 14

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• What is the most popular rental car from Thrifty in Sacramento?

  Intermediate (Mazda CX-5 or similar) is the most frequently booked rental car type from Thrifty in Sacramento.

• How many car rental locations does Thrifty have in Sacramento?

  Thrifty has 3 rental locations in Sacramento. Take a look at our Thrifty rental location map to find the best rental cars near you.

• Does Thrifty have a car rental location at the airport: Sacramento Intl airport (SMF)?

  Yes

• Does Thrifty offer shuttle or airport pick-up services from Sacramento Intl airport (SMF)?

  Yes