Book Thrifty car rentals in Sacramento

Cons: I asked for a AWD cal and was told I was given a AWD car and instead they gave me a 2 wheel drive car.

Pros: Drop off was easy.

Cons: The gentlemen I picked the car up from did not explain the insurance. Basically I paid for insurance that I did not need. Very frustrated!!

Cons: Charged a different amount than I was shown on here by a significant amount. When I went to pickup the car I had to wait in line for 20+ minutes despite there being 2 people ahead of me.

Pros: The drop off was fast.

Cons: I had to wait an hour to pick up the car. The coolant was low in the car so I had to fill it up myself. When I called the roadside assistance number, I had to wait an hour to connect with a rep.

Cons: This was the WORST customer experience I have ever experienced. It all started with not being able to get a direct answer about needing an SUV. I called 4 times and NEVER got a straight answer on pricing. My initial cost was 70 and I ended up paying 320 with the “upgrade cost” when I got there. I felt like I was being schemed on every call and when we showed up. Adding extra costs and then going in the back and “talking to a manager” and lowering it 20 bucks. It was ridiculous. Everyone at the counter was complaining for some reason or other. I honesty was disgusted with how they do businesses.

Pros: Nothing

Cons: No one was there are the desk. I waited for over an hour and had to get an Uber.

Cons: Second time I waited and hour and a half for a car!!! No customer service, the agent helping me offered no explanation and told me he has nothing to do with it. I said so its my problem? And he stared at me!!! I will never use THRIFTY again. Terrible customer service. The agent offered no help or explanation. I was late yet again. They rented me a car that was not there. What is the point of a reservation. Allan Renwick 775 742 7203