Cons: I asked for a AWD cal and was told I was given a AWD car and instead they gave me a 2 wheel drive car.
Pros: Drop off was easy.
Cons: The gentlemen I picked the car up from did not explain the insurance. Basically I paid for insurance that I did not need. Very frustrated!!
Cons: Charged a different amount than I was shown on here by a significant amount. When I went to pickup the car I had to wait in line for 20+ minutes despite there being 2 people ahead of me.
Pros: staff was courteous
Cons: I had to wait about 30 minutes to be assigned a car. I did not receive a receipt from Thrifty for the overall charges. I was told I would receive an email receipt but I haven't and I would like one
Pros: The drop off was fast.
Cons: I had to wait an hour to pick up the car. The coolant was low in the car so I had to fill it up myself. When I called the roadside assistance number, I had to wait an hour to connect with a rep.
Pros: Smooth checkout
Cons: This was the WORST customer experience I have ever experienced. It all started with not being able to get a direct answer about needing an SUV. I called 4 times and NEVER got a straight answer on pricing. My initial cost was 70 and I ended up paying 320 with the “upgrade cost” when I got there. I felt like I was being schemed on every call and when we showed up. Adding extra costs and then going in the back and “talking to a manager” and lowering it 20 bucks. It was ridiculous. Everyone at the counter was complaining for some reason or other. I honesty was disgusted with how they do businesses.
Cons: The pickup took a very long time. It seemed like the pickup counter was understaffed, and they were in no hurry to work through the line of customers that was backing up
Cons: I brought the car back 4 hours early. I thought I would get some sort of adjustment on the price. I was told if only happens if you bring it back 24 hours or earlier back. That sucks. Not sure if I will use you again.
Pros: Drop off was easy and fast.
Cons: Pick up I had to wait over 45 minutes to get the car.
Cons: No one was there are the desk. I waited for over an hour and had to get an Uber.
Cons: Second time I waited and hour and a half for a car!!! No customer service, the agent helping me offered no explanation and told me he has nothing to do with it. I said so its my problem? And he stared at me!!! I will never use THRIFTY again. Terrible customer service. The agent offered no help or explanation. I was late yet again. They rented me a car that was not there. What is the point of a reservation.
775 742 7203
On average a rental car from Thrifty in Sacramento costs ₪207 per day.
Mini (Dodge Grand Caravan or similar) is the most frequently booked rental car type from Thrifty in Sacramento.
Thrifty has 1 rental location in Sacramento. Take a look at our Thrifty rental location map to find the best rental cars near you.