The cat we originally picked up did not have good fuel economy. We drove it for 3 days and then rang Budget to ask about exchanging it. They said take it in to Sacramento airport desk and they will sort it. We did this and the gentleman at the counter could not have been more helpful. We picked a Hyundai Elantra and it was perfect for our trip down south to the Grand Canyon and southern national parks. Full marks to Budget for their customer service and no hassle car hire.Reviewed 2022 Oct 30
review from
8.0
Only complaint was the long initial line... Dropoff was a breeze.Reviewed 2022 Oct 19
review from
2.0
The first car I was given was smaller than I reserved because the orignal had not been cleaned yet. However, the one I was given was full of ants. I didn’t notice until the drive to my office, but by the time I arrived there I didn’t have time to return. Luckily I ended a meeting early allowing me to return for a new car and was given one actually in my class. This was a major hassle for me and made me late in leaving for my trip, not to mention having to spray to kill the ants in the first car I was given.Reviewed 2022 Oct 10
review from
2.0
VERY SLOW pickup service. Budget is clearly running their business into the ground.Reviewed 2022 May 31
review from
2.0
Cons:Full size car not available. Have a car with nasty stale cigarette smell. Then changed to a very small SUV calling it an upgrade. Line waiting at Sacramento was half hour with 3 customers in line. Budget needs to streamline the process and provide a clean car as promised. I paid $317 for 4 days rental. Expect better.Reviewed 2021 May 22
review from
10.0
Pros:It was easy to get, great room, road easy, good on gas.Cons:Nothing that I can think of.Reviewed 2021 May 19
review from
10.0
Pros:Very friendly staff, good value, good fuel economy for the size of vehicle, rear seat comfortCons:Cleanliness of the inside of the windshieldReviewed 2021 May 10
review from
6.0
Pros:Staff friendlyReviewed 2021 May 06
review from
6.0
Pros:Drop off easyCons:Got there to pick up the car at 7am and agent was not there yet. Took 45 minutes to get the car. 😆Reviewed 2021 Apr 21
review from
4.0
Pros:Staff was non existent. Only one guy working the counter at check in and it took us about 45 minutes in line. No one was there when we dropped off car. We waited for a bit but then had to leave to catdh our flight.Cons:More staffingReviewed 2021 Apr 16
review from
10.0
Pros:Everything went very well.Cons:We were not offered any choices among cars or any possible upgrades.Reviewed 2021 Mar 31
review from
2.0
Pros:Budget was closed after I called and said I would be late (they said they would Stu open till I get there)Cons:After hours customer serviceReviewed 2021 Mar 16