Pros: I never rented as when I called to be picked up from the airport they said they close earlier than the time we agreed for me to drop the car and suggested I should rent from somewhere else
Pros: The office was closed without explanation and made us late for our trip as we had to find another rental. Their phone numbers are mostly disconnected. Super unprofessional.
Cons: Staff was extremely unprofessional and does not take accountability for their lack of thoroughness with their product. The van we rented was in severe need of a check-up - tail lights not working, oil change, alignment, electrical, etc.... when this brought to their attention they only made excuses and told us “well, you rented a van.” They didn’t care. Don’t rent a van from this company.
Pros: Nothing. Place appears to be close.
Cons: They don't exist and they need to stop being advertised on the site. Their phone is disconnected and they don't answer. I even looked them up online and called a different number.
Cons: I don’t think anything could have been better. I was perfectly happy!
Pros: I waited at the rental company for two hours and no one ever arrived to rent me a vehicle. I tried reaching them by phone and email, but still haven’t heard back from them.
Cons: I needed a car, but ended up going to another company the following day.
Cons: The phone number listed to contact them to call for the van drop off was no longer in service.
No cars available!
Pros: Getting out of there!
Cons: We drove 40 miles to this location because we couldn’t find a seven passenger vehicle available anywhere else. Upon arrival they informed us that they had no vehicles available, and weren’t sure when they would be available. We waited for about 20 minutes before leaving and going to try our luck at the airport, because we were on a time crunch. There were two other couples in the same situation as us. All three waiting for vehicles. The staff were unhelpful and seemed frantic; not the service i was hoping for after a 40 mile drive!
Pros: They took too long to show up. I hope my money has been returned. I rented from some other agency.
Phone out of order!! :(
Pros: Cancelled reservation — was a nightmare
Cons: The rental is offsite, not at the rental counter. You are suppose to call a number for them to send a van to pick you up, but the number was out of order. That wasn’t a good sign, so we cancelled the reservation.
Poor Service Poor Value Pressure sale for extra insurance
Pros: Van was OK
Cons: It appears I was over charge from initial prepayment to Carrentals,com. I was also pressured to buy extra insurance. I will need to call AVR and have them explain final billing to me. Some of the line item charges look to be duplicate. I will not used these guys again.
Mediocre Service, Thanks AVR
Pros: The car was great to use until the very end.
Cons: Price wasn't accurate. Many fees were taken from deposit. Would've been better off with a taxi, if that were possible.
Mini (Dodge Grand Caravan or similar) is the most frequently booked rental car type from Airport Van in Sacramento.
Airport Van has 2 rental locations in Sacramento. Take a look at our Airport Van rental location map to find the best rental cars near you.
No (According to our data)
No (According to our data)