Find reviews that mention:
2.0
Car had issues: check engine light on, broken cruise control, broken volume knob, tailgate didn't close.Reviewed 2022 Jan 06
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2.0
No one answered the phone to verify close time. My flight was delayed and by the time I got in, they were closed and the lights were out.Reviewed 2021 Dec 06
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7.9
Was easy and simpleReviewed 2021 Aug 17
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1.9
I didn't use Thrifty. I used Budget. There was a line of about 10-15 people, almost out the door or the building. When I finally get to the counter I was told they didn't have any cars left, so I would have to wait. After a short period they said they found a car for me. They didn't ask if I wanted insurance. The didn't ask if I wanted to fill the gas, or have them fill for a fee. They didn't ask if I wanted to use the transponder for tolls(which didn't work). They didn't tell me why the charge was $500 instead of $250 for a 2 day rental. I had to ask all those questions. I was given a receipt and told a parking spot number. The vehicle had significant roof damage and some dents/scratches to the front end. They never provided any instructions. They did not tell me I had to open the door on the toll transponder to use it. When I did open it, it didn't work. Budget might as well get rid of all the people they have working and set up a couple kiosks. It would be faster and more informative, as I felt like I was asking all the questions and doing all the work anyway.Reviewed 2021 Aug 08
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2.0
Pros:disaster waiting in line for 1.5 hrs with 6 people in lineCons:need faster and more customer service reps will not use thrifty in newark againReviewed 2021 Jun 21
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2.0
Pros:The employees at drop off verbally say one thing but once the billing statement is email there is something else.Reviewed 2021 May 25
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2.0
Pros:The line to pick up was very long. Then the only card I had was my debit cards. Even though I had a photo of my Mastercard they said they could not use it so I did not get to rent a car. Budget will take debit cards so I thought I would use Budget again, They were booked, which is why my son rented a car for me at Thrifty online using his card. Live and learn.Cons:The pick up line at the airport was very long. Thrifty could take debit cards,Reviewed 2021 Mar 09
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8.0
Cons:It would great if someone was there to provide directionsReviewed 2021 Feb 20
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9.2
Pros:The priceCons:The check in line was very longReviewed 2020 Oct 15
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10.0
Cons:Not one thing - it was an excellent experience all the way around! Thank you!Reviewed 2020 Jun 13
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8.8
Cons:Car had high mileage and a lot of dings and scratches. But was in good mechanical condition.Reviewed 2019 Dec 18
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7.6
Pros:The car.Cons:The attendant at the pickup site was very helpful within his limitations. He spent an inordinate amount of time calling the back office(from what I believe to be his personal cell phone) to get a confirmation code. The process took close to half an hour. My reservation was prepaid with the tax portion being the only residual so I do not recognize the need for that much time being taken to process this transaction. It seemed that there was no real advance preparation of the rental prior to my arrival. I do not fault the attendant, I fault the back office support. I expected better service.Reviewed 2019 Nov 18
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