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I have flown with LOT several times and regret it every time; however, they are the only airline that offers the direct flights I need. Boarding was awful. I was alone with 3 children, including an infant, and we were forced to stand in buses packed like sardines. Then, for such a large flight, there was not even a gangway. I was expected to carry a baby, a carseat, and luggage by myself up the dangerous steps into the plane while the crew RUSHED me. The crew was very curt, cold, and inattentive. No one offered any assistance or sympathy to me alone with kids. There was no ventilation or AC in the plane.

Although I was flying in business class, the feeling, comfort and in general the whole experience was like flying in a low cost airline. Boarding by. Us, no priority to business class passengers. The plane was very old and looked poor and rely old. Seats do not recline. Space between rows very small. No separation between business class and economy. No separate toilet for business class passengers. Of course no entertainment, no WiFi and no charging. Very bad experience

Very poor. Seats like economy class, food unbeatable, no charging, no entertainment, no WiFi, boarding by bus - no justification for calling and pricing this as business class

Seats were so uncomfortable, my butt hurts so much, I wish they have more cushions,it really was horrible, Except that, Stewarts were polite food was decent

The 737 lacked business-class seating. It was basically economy plus but with the middle seats left unsold. There were no TV screens but good food and service.

Everything was very good. I felt that the value received in paying for Business Class tickets was very good. The entertainment offered was plentiful, but could be improved with more recent options as well. By no means a deal-breaker. The staff were awesome, in the airport, at the gate and onboard.

The flight was delayed by an hour which caused me to lose my car rental in Vilnius

All good! But sandwiches for breakfast need to be warm!!!!! Not cold!!! You do not want anything cold in your stomach in the morning!… think about it!

The flight was very bad, the food and the staff was very rude. My last time with them

Garbage airline at a premium price. Both ways was unable to purchase seats before checking. Called, messaged on Facebook, and emailed. All three times staff said I could, and gave me form responses on how to, despite providing screenshots/explaining beforehand showing I couldn't. At check-in both times they sat me and my wife separately, despite booking together. Both legs the USB port in my entertainment system was broken. Food is atrocious. Seats are old and uncomfortable, and struggle to adjust. Toilets were like portapotties at a concert.

A no frills flight wet leased from Czech Smartwings on behalf of Israir. Comfortable seats, polite crew and non existent food and entertainment services. I had and entire row to myself and slept throughout the flight. I loved it.

Everything is good but there was no snacks, they only gave us water without any snacks, check-in online also didn’t work, we had to check-in in the airport

The crow was amazing It was an example of low cost flight.

Online booking is poor. Flight crew are excellent. Would use them again.

The close the front toilet this is not good . They arive not on time is been delay the dont clean the plain . Poor

flight delay there and back. rescheduled the flight a day earlier

The flight was smooth, the crew were pleasant, This plain had a reclining seats which made the flight comfortable

Very clean and modern, efficient checkin and boarding. Great airline