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We waited in the jetway for over an hour before we got on the plane.

We experienced a delay of almost two hours before takeoff. For a flight of more than 10 hours, sitting on the runway for two hours is quite exhausting. The airline did nothing to attend to the passengers during that time. We were not given any courtesy drinks or snacks—only the bare minimum during the flight. The crew seemed very apologetic, but apparently they have restrictions imposed by the airline, because despite their friendliness, they provided strictly what was necessary and, of course, everything else was for sale. However, after a two-hour delay, one would expect at least complimentary beverages. In addition to this, the space between the rows of seats is inhumanely narrow. Air Europa should review this for such long flights and be a bit more considerate and humane with its customers.

There was no water in one of the sinks in the executive area, which is unacceptable as we could not wash our hands after using the restroom

Sitting space was very tight and I am not big or fat (I am 5'10" 178 Lb), so eating was very challenging. The rest was good.

Need to pay for a cup of water. No food. Need to pay for headsets.

I flew business class, at breakfast I asked for a small bottle of olive oil instead of butter and the flight attendant responded with a negative gesture.

Extremely efficient and incredibly friendly staff. Very organized to board and to de-plane. They were all very attentive during the flight.

The flight, the staff and the airplane were all fantastic. I highly recommend.

Place above head to place the rucksack in is smaller than in other planes, so it needed to be located under the front seat.

Onboarding process and crew was excellent and efficient, Information display was great. Keep on the good work and same standard. Nothing to change.