We got upgrade to premium It’s another way and feeling flying premium then economy…
Poor service! If I can I will never fly with them again.
Great quality food. clean cabin and bathrooms. Fast boarding and overall comfortable flight for the duration and times.
Underpricer was a nightmare to deal with they would not help us and blamed the airline and the airline said underpricer just lies. So no we were not happy! The crew on the plane was wonderful.
Your crew was amazing! Friendly, and let my husband and I have a meal in back with them, because a boy got sick behind us and they took some time to clean him and our space up. Fantastic job we were both impressed.
Great except that seats were delivered only at the gate
It was...fine. Boarding worked okay, the staff was competent and sufficiently polite, and it was a nice Dreamliner aircraft.
Exactly as you would expect from an Israeli airline (written by an Israeli) - basic service while firmly polite. Don't expect anything extra - they are there to manage the flight, not to make your experience optimal (unless you consider the minimum of getting to your final destination - and then it is great!). They won't give you anything extra, won't pass around water , if you want it - go get it from the back of the plane. They want you sleeping and seated - and while I'm sure that other airlines want the same, here this is well felt.
I was scammed. I never received flight. I had to buy another flight. Airfare assist is a scam and by you using them makes your company fraudulent. please give me refund
The food consist of one sandwich for a trip approximately 4 hours.
It was good, seating was a little tight apart from that all was well.
My seat was covered in vomit and I will be reaching out to Air Canada
Air Canada Rouge is great. Toronto Airport is the usual nightmare
I paid extra to have a seat with more leg room next to a door. Turns out that is next to the bathroom. Customers disrespected my space the entire trip by stepping on my feet and tripping over me. You need to do a better job defining the space! Others had leg room under the seat in front of them and then used my space as a lounge and waiting area. Never again!
It was good. Short flight and the crew were well organized. I find the seats a little close together. I am tall so more leg room would always be welcome.
The internet connection was perfect, and the updated entertainment systems that allow me to connect my Bluetooth earbuds was excellent
Flying in the Dreamliner is always comfortable. Though the food options for Air Canada aren't great.
Aircraft had technical issues. After 3 hours of trying to resolve, flight was cancelled. Was booked on a flight leaving 12 hours after intended departure. Now on 4 flights instead of 2 and a day late to my destination.
The app was great, service was wonderful, everything was quick and easy
No space in overhead bin, one cookie, 2 oz of juice - is not customer service.
Bad weather Excelent pilot Spoke British 😆on time seats small ad expected in a discount airline
the seats were bad and uncomfortable and the food was not tasty.
A more organized boarding experience and better food would have made the experience better.
Bad experience. The seat room are very tight. The food is not good and the breakfast has no hot drink.
We flew into Barcelona and the plane was so cramped and very uncomfortable and dirty. But we flew out of Madrid and that plane was much better. Would fly Iberia again.
We departed late but made up most of the time in flight. Our ticket was pure economy, so it wasn’t anything fancy; however, I heard that we arrived in Madrid at the exact same time that First Class passengers arrived! Overall, our experience was similar to what we had on other American Airlines transatlantic flights - good value at a reasonable price. We were even able to get our carry-on baggage onto the plane without needing to gate check it.
Food was terrible. Going to Italy I gave benefit of the doubt however returning to the USA was no better. Rolls were frozen. Butter was frozen. Quality of entree poor
Arrived on time. Great crew. Good food. Luggage delivered promptly
The flight was great; I don't see any area of improvement.
It was extremely cold in the back of the plane. The seats are uncomfortable and space very small. Crew was excellent as usual.
My long-haul flight experience with this airline was not very pleasant. Earphones were paid, and no eye mask or other amenities were provided. The meals were served in cardboard boxes with plastic cutlery. The restroom was unclean and ran out of toilet paper. However, the boarding process was smooth and well organized.
We experienced a delay of almost two hours before takeoff. For a flight of more than 10 hours, sitting on the runway for two hours is quite exhausting. The airline did nothing to attend to the passengers during that time. We were not given any courtesy drinks or snacks—only the bare minimum during the flight. The crew seemed very apologetic, but apparently they have restrictions imposed by the airline, because despite their friendliness, they provided strictly what was necessary and, of course, everything else was for sale. However, after a two-hour delay, one would expect at least complimentary beverages. In addition to this, the space between the rows of seats is inhumanely narrow. Air Europa should review this for such long flights and be a bit more considerate and humane with its customers.
I flew in business a couple of months ago, it was great, tried again in economy, it is the cramped seat I have ever been into, for an overseas flight across the atlantic it is inhumane to put passengers in such cramped space. Other than that, everything ok. Took a second flight from Madrid to London, also economy and it was roomy and perfect.
No WiFi on the plane. Crew was insensitive to my medical supplies and medicine in my carry on. If the crew was monitoring passengers putting 2 bags in overhead bins there would be room. We sat for 2 hours extra. Iberojet is horrible never again.
There was no water in one of the sinks in the executive area, which is unacceptable as we could not wash our hands after using the restroom
Like I said the experience was mediocre. Nothing special about this airline.
This flight was delayed by more than an hour. The seats are uncomfortable ans do not recline properly. I prepurchased a wifi pass, but wifi was not working on this flight at all. The food was bland.
Food situation was bad. Also movie choices when compared to other airlines was terrible. Seats very narrow. My tv didn’t work.
I was not allowed to cancel the flight, customer service is atrocious
Great staff, just very far from the main terminal, had to run to connect my flight. I had 90 minutes to spare. But my flight from Chicago was delayed also.
Lufthansa cancelled our flight from Los Angeles to Naples Italy on March 10 for scheduled flight on March 12 Very stressful experience trying to arrange alternatives. Will never fly again with Lufthansa
It was very good. Service was friendly and efficient, and food was good.
Size of economy seats great. Food well not bad for airline food. Staff friendly, helpful, professional. Very impressed
I really like to fly with Lufthansa. It is comfortable and reliable. The crew are polite and sensitive
Food was terrible. They ran out of options and gave me a bland undercooked pasta and veggies. Only middle seat was available to select although I paid extra. Baggage delayed at destination. Flight attendants not really helpful.
The plane was late to Frankfurt and I almost missed my connection and my checkt in bag didn’t catch the second flight! Poor
Easy checkin. Things went off without a hitch. The the movie selection for the flight wasn’t great, though.
It was very good, good food good stuff, The toilets were a little stinky.
It was great. The airline staff was very friendly. The FRA security was a bit harsh doing their job but friendly overall.
Everything went really well. Snacks could be better and there was no tea/coffee service after dinner. Crew was helpful and friendly.
