Daily cleaning, installation of cabin HEPA filters on flights to Phuket City
EL AL has waived its change and cancellation fees on flights to Phuket City. Confirm policy on booking site.
If traveling to Phuket City Airport, the cheapest city to fly from in the last 3 days was Tel Aviv, with flights as low as ₪3,213 one-way and ₪6,259 round-trip. Flights from Tel Aviv are the most searched and start at $198 for a return trip.
The distance between Phuket City Airport and downtown Phuket City is 28 km.
There is only 1 airport in Phuket City, called Phuket City Airport (HKT). It can also be referred to as Phuket, Phuket Airport, or Phuket Intl.
Most visitors from Israel need to provide a negative COVID-19 test result and/or quarantine to enter Phuket City.
Foreign visitors that are permitted to enter Thailand from approved countries are required to have the following:
- An approved Certificate of Entry (COE)
- Proof of a COVID-19 insurance plan that covers the entire duration of their trip with a minimum coverage of $100,000
- The Thailand Plus app in order to show a QR code upon entry
- Arrangements to stay at an Alternative State Quarantine (ASQ)
Fully vaccinated travelers from eligible countries who are visiting Thailand through the Phuket Sandbox and Samui Plus Sandbox are not required to undergo a mandatory quarantine. The Phuket Sandbox travelers are required to stay for 14 nights in a designated SHA+ hotel in Phuket only. Samui Plus Sandbox travelers are required to stay for 14 nights in a designated Samui Extra Plus Hotel and SHA+ hotel in Samui only or stay for 7 nights in Samui Extra Plus Hotel and another 7 nights in SHA+ Hotel in Koh Phangan or Koh Tao.
Read more about travel restrictions for Phuket City
Visitors from Israel will need to quarantine for 14 days upon entering Phuket City.
Visitors from Israel must present a negative RT-PCR (NAAT) test taken 72 hours before departing to Phuket City.
Current regulations for vaccinated travelers to Phuket City: most visitors from Israel may enter Phuket City but may still need to provide proof of negative COVID test.
Thailand's Certificate of Entry (COE) Registration System
Alternative State Quarantine List (ASQ) / (ASLQ)
Masks: Required in public spaces.
Restaurants: Open with restrictions
Bars: Open with restrictions
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Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Phuket City up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "The food"
Pros: "Entertainment is epic. Speed to get luggage and depart airport was excellent."
Cons: "Boarding crew had difficulty pronouncing "B" and "D", this caused some confusion. If they had said "B for Bravo", and "D for David", it would have helped them a lot."
Cons: "To be cabin in business class"
Pros: "flight was very empty, so crew very accommodating. boarding simple with so few"
Pros: "Entertainment system"
Cons: "The food and the crew way of speaking to people"
Cons: "Not taking the blankets and headphones away 30-40 minutes before the flight landed"
Pros: "Crew was good"
Cons: "Delayed departure, seats were not selected properly. We were 6 were the preferred seat for one of them was window. However, they selected seats in the middle till the last before window."
Pros: "Business class makes the entire trip much more comfortable."
Cons: "no negatives"
Cons: "Former travel to Dubai offered food vouchers. No vouchers given and the layover was over 5 hours and portions were smaller on the plane. Bad in flight entertainment screens."
Pros: "Smooth boarding and take off on time"
Cons: "Food could be better"
Pros: "Great service"
Cons: "The price was too high. I usually pay $450 USD less."
Pros: "We survived"
Cons: "Plane was cramped and old. We watched all of our luggage sit on the tarmac and told attendants who did nothing. Who knows when we will get it back"
Pros: "Our first two times on EMIRATES airline. 15+ hours going East and then back home. An absolute joy compared to our tired traditional USA choices. Hopefully UNITED and AMERICAN can somehow update."
Cons: "All good even on a full 400 passenger flight!!"
Pros: "Everything was great"
Cons: "The plane was old and tatty I booked a window seat to actually get the window seat with no window. I had just come off another Emirates flight but this was old tatty plane, the seating squashed. The plane was delayed on the runway for around 40 mins but no announcement made, the stewards were unresponsive when people pressed the buzzer."
Pros: "Dinner was good, breakfast a bit ordinary"
Cons: "business class seats didn’t go flat/horizontal, which wasn’t great for a night flight. Would be good to have a fast track through customs... took about 30-40 minutes"
Pros: "Food is good . Service is good"
Cons: "Airline appear to be harassing passengers with excessive overage charges. DXB is supposed to be a shoppers paradise. They are weighing dutyfree bags too along with cabin baggage. Eg: they charged me $56 for 2 kgs overage. I am very disappointed."
Pros: "Clean cabin, polite Attendants, fast internet and great food and drinks."
Cons: "None at all"
Cons: "Couldn't decline the chair and cause much neck pain"
Cons: "Food. And also seats. We r silver class and should have been assigned better seats."
Pros: "night flight but well able to sleep on this flight"
Pros: "I slept well since I updated to business class."
Cons: "Service was awfull. Noticed the air hostesses showed discrimination while serving meals and attending the passengers like me. I had a very positive experience in the past but not on this trip."
Pros: "I have been traveling with Emirates (and only Emirates) for several years. On board crew and food were excellent."
Cons: "Since the air craft was new WIFI was not yet available."
Cons: "There was no option during check in to request meal options- ex vegetarian request."
Pros: "Entertainment and drinks."
Cons: "My suitcase wasn't delayed by a day, despite having a 16 hour lay over and came damaged! Noone from emirates is responding to my emails!"
Cons: "Same movies"
Pros: "Great legroom good food and lots of entertainment. The little comfort packs they give you are awesome as well!"
Cons: "Everything was great!"
Pros: "The crew was great and helped make it easier with young children - the entertainment for children was also very diverse - despite it being a 14 hour flight!!"
Cons: "The children meal was not wonderful. But as I only had one and two children - they shared an adult and child meal - which was okay."
Pros: "Liked the space & also entertainment."
Cons: "Food was not good at all. My 12 year old couldn't eat at all."
Cons: "Better comfort with Airbus 380 but food remains a concern"
Pros: "service was good"
Cons: "Need to improve on the toilet"
Pros: "I wish they have feet rest as in Saudi Airlines, to left the feet little pet & it will reflect positively on the back and spinal (more comfort for the back) Everything else was awesome"
Pros: "The crew was incredibly welcoming and supportive. I was traveling with my daughter and they were so sweet to take pictures with her and bring her to the cockpit. The plane was state of the art and our flight was early. Now I see what everyone means when they say flying with Emirates is flying with among the best. Thanks Emirates."
Pros: "Great service, good food, lots of entertainment options."
Cons: "Hard to sleep with multiple service times"
Pros: "Comfy seats with good legroom, huge entertainment selection, free alcoholic beverages!"
Cons: "My connecting flight (booked through Emirates but operated by JetBlue) was inexplicably cancelled with 24h notice. Emirates did a good job finding me an alternative flight but somehow did not get my bags on my new flight even though the woman at the counter made a special call to "ensure" that my bags would come with me. Now I have to wait over 24h before I can get my bag."
Cons: "The lack of attention by the crew was unexpected,"
Cons: "after the origin flight was already 12 hours late, had to wait another 8+ hours at Dubai airport for this connecting flight."
Pros: "i like the food."
Pros: "Wow totally worth it. I'm now spoiled by how fantastic this airline is. Entertainment, service, food, and comfort. If emirates is flying to my destination I will for sure use them."
Pros: "Pretty spacious for economy, clean, well-lit, easy to navigate. I really liked the windows in the cabin on this flight compared to other planes. Crew was kind. Easy to use entertainment and movies. The temperature was moderate, which means very comfortable with the blankets that were provided."
Cons: "Ordered vegetarian meal, was served vegan meal with margarine. I specifically stated that dairy was ok, and the vegan meal was not good. Boarding was a bit of a disaster, unclear and hoards of people blocking aisles and visibility. We also got in late which is very problematic."
Pros: "Very few passengers on the plane allowing to use more space than normal"
Cons: "Shaking air over India for multiple hours which wasn't too pleasant but not the fault of the airline"
Pros: "Flying with Emirates was a fantastic experience. Top service, variety of entertainment, spacious seats, delicious food, and amazing helping team."
Cons: "Inflight Entertainment System completely dead. Was offered a piece of chocolate from biz class. Haha."
Pros: "Your staff are amazing....very welcoming, attentive and a joy to be around. I was comfortable i.e leg room was right for my long legs."
Cons: "You offer limited choices on food with consideration to Diversity of your clientelle. Your meal vouchers offer substandard meals in the few selected restaurants. I had layover period of 10hrs on.my return leg and about 6/7hrs. These are extremely long hours to sleep on those uncomfortable lounge chairs. This was the worst experience in my flying time."
Pros: "No comments"
Cons: "No comments"
Pros: "I have heard my friends complain about the baggage check in process for the middle eastern flights was worst..but emirates were actually very helpful with the procees."
Pros: "Emirates defines economy class .. No one else comes close"
Pros: "It was on time"
Cons: "Seats Food Entreatment"
Pros: "Crew was courteous and helpful."
Cons: "Seats are cramped a bit"
Cons: "С Праздником Ребята"
Pros: "USB charger!!"
Cons: "Already perfect!"
Pros: "Evry thing but the dilay"
Cons: "If we arrive on time"
Pros: "Nothing in particular. An ok flight."
Cons: "Uncomfortable seats. Departed late from Tel Aviv, long outdoor wait at 4 C degrees for the buses from airplane to terminal, arrived 25 minutes before connection to Tokyo scheduled to depart, but the claimed that gate is closed so got stuck in Moscow for 24 hours."
Pros: "The crew doesn’t speak a word of English the chair is not comfortable no TV no space at all to walk or put suitcases"
Cons: "Leg space is horrible!"
Pros: "The crew was nice. The airline had a gift for my 4yo and it was sweet."
Cons: "Boarding time! It was late."
Pros: "Delayed flights cause missed transit flight. No apology, no compensation. 7 hours stuck in airport. No food on stop or flight"
Pros: "They are trying to improve their service in business class"
Cons: "Lacking. Service levelnotbetter airlines, starting with boarding , nor we'll separated lines, food service, don't offer water drinks orblow. how to mix drinks."
Cons: "45 minutes delay.."
Cons: "Flight cancelled without communication, zero customer service, awful experience, will never fly Aeroflot again"
Pros: "Service was excellent. For this long flight, we chose premium economy. It was very good and a lot more room then standard economy"
Pros: "Flight attendants were excellent. There at least two meal and four drink services including tea and coffee after food. Kept up on the bathrooms as well."
Cons: "There were many entertainment services offered but I had some difficulty using the screen. Was able to watch movies etc"
Pros: "The best crew ever. I was impressed with this airline"
Cons: "You give a short follow-up flight. It is impossible to get the flight. You do not update the distance from gate D to gate F I got stuck in the field until the next day without the suitcase and all the people I had arranged with them in Shanghei I could not meet You should be ashamed"
Cons: "I came 18 min befor depretur insted of 20 min & airflot didnt let me go on the plain becus of 2 stuped min " this is airflot polocy " thy told me "you have to be 20 min & mor befor deprtur " Shem on you airflot !!!!!!! I hade to spend mor 130£ &50 £ for hotel & wheit to next flight in morning"
Pros: "Service was Very Good"
Cons: "Didn’t like the 6hr waiting at the port in Russian that it’s not a Comfortable terminal at Moscow"
Pros: "Almost all"
Cons: "they didn't let us to take to the plabe both our small trolleys - showing us some unrealistic iron bars it should fit into. They promised to give it us with regular luggage in AMsterdam, but at the end both were lost!!! we were in short shirts in -7 frost !"
Pros: "Nice attendance, food"
Cons: "I got my suitcase after 4 days"
Cons: "The entertainment shows should be on even after the landing."
Pros: "Two free suitcases"
Pros: "Loved every thing!! Great flight"
Cons: "There was one economy counter to check in. It took very long"
Cons: "Small and crowded seats arrangement"
Cons: "The line to checkin was THE LONGEST checking line that I have ever seen. Perhaps it was because the flight took off on Vriday afternoon when most Israei,I don't work snd there were an inadequate number of checkin clerks. But that is NO EXCUSE. I have also never been on a p,and with so many small children....who were VERY noisy. You should seat them all in one section, curtained off from other passengers. It was an unpleasant experience."
Pros: "Boarding was good. Plain looks well kept"
Cons: "Waiting for someone to take the plate took almost the all flight. Food was terrible"
Cons: "screen not functioning should not serve meat or chicken with kosher meals this week through Tuesday, August 1. Period of mourning and kosher people don't eat meat or poultry during this period. Served fish on first leg from NY. That was good. sorry, this report is for return flight"
Cons: "Was late Food not good Screrns are so bad"
Cons: "Maybe 300 people had to wait while one person looked at passports in cramped conditions. And this was just to transfer planes! And then security again! People most likely missed connecting flights"
Cons: "A delay in the first flight caused us to lose our continued flight to Phuket and were stuck in Moscow 24 hours"
Cons: "A delay in the first flight caused us to lose our continued flight to Phuket and were stuck in Moscow 24 hours"
Pros: "It was quite comfortable and pleasant, will fly again for sure."
Cons: "Food can be improved. Other then that, all was fine."
Pros: "The plane was new and the flight attendances were very nice!"
Pros: "Everything was very good"
Cons: "I like everything. Services were perfect"
Pros: "Decades ago, it was considered downright dangerous and uncomfortable to fly Aeroflot. Now, things are excellent. Cabin staff were very friendly, courteous and helpful and wanted people to be comfortable. Will go with them again for sure."
Cons: "Kosher food quality was very bad. Should use Israeli caterers when flying from Israel."
Pros: "I like all service, The flight team was excellent."
Pros: "The seats are spacious and there is a pillow and blanket for everyone. I had no trouble storing my bag in the overhead compartment and I was happy to learn I didn't have to pay extra for two suitcases."
Cons: "The food was terrible. The movie and tv selection was not to my liking."
Cons: "Food is horibble"
Cons: "Flight had more then 3 hours delay, "compensation" was a drink. From the begining till the end of the flight we had babies crying."
Cons: "Kosher food option was not great. We got the same dry roll, humus and chicken salad for three meals in a row and the hot entree was greasy and also repetitive"
Pros: "I liked everything, food, service, clean aircraft, Stuarts were very helpful and nice, love this company."
Cons: "Small plane and no entertainment. Food is bland and meal options not changed for at least 3 months. For a frequent traveller that is bad."
Pros: "Entertainment system and food services are great on Turkish"
Cons: "Turkish Airline does not allow carry on over 8 kg even though flight was half empty and it was brand new Boeing 373-800 with large luggage spaces."
Pros: "On time, fast boarding, calm flight, room for legs, crew members are polite and helpful."
Cons: "Has no entertainment at all. It doesn't have even the large screens typically showing the map and flight details. The food was so so."
Pros: "The flight from tel aviv left on time"
Cons: "Had no vegetarian food for me although I ordered it, the food I got as a replacement was bad."
Pros: "Was very pleasantly surprised. Thought there would be a problem because they did not at first seem to have a vegan option upon making a special request ahead of time, but it turned out that if you're vegan you can specify you wish to have a vegetarian meal that does not have dairy (no cheese, etc.) and has no eggs in it, either! Thanks for having this type of meal instead of the meat option!"
Cons: "Flight was too short, was sad when it ended, ha, ha, ha!!! It was like being on vacation even before the trip started, and before getting there!!!!!!!!!"
Pros: "the crew was very kind and professional"
Cons: "the food served on board"
Pros: "yes to both."
Cons: "Wine list was poor. Enough of a premium is built into the business class fare to get some decent wines onto the list. Coffee is not so good either."
Pros: "the staff was very helpful"
Cons: "the touchscreen didn’t always work"
Pros: "Seats were comfortable and staff were helpful when approached."
Cons: "Crew should have been proactive in determining passengers' needs, etc. Film choices were poor-- lots of violence, few family-orientated options."
Cons: "Train staff to be more responsive to customersn need"
Pros: "Love Etihad service"
Cons: "Snacks, i didn't want set meal"
Cons: "Food we got was not promised. Drinks are not served or highlighted based on requirements"
Pros: "On-ground customer service of Ethiad, Fatima. She was professional and understanding."
Cons: "Don’t overlook international flights and penalize travelers who don’t have a seat selection but checked in on time."
Pros: "Seats were comfortable."
Cons: "Worst ground staff in Abu Dhabi and in LA. Will never fly them again. Were very unhelpful when boarding the flight in Abu Dhabi. In fact they encouraged us to not board and take another flight the next day!!! Worst flying experience ever. Will never fly them again!!!"
Cons: "My Baggiage is extremely damaged which is so disgusting and there is no way to report it"
Cons: "The main meal was ok but that was it. If you can't do food to a standard them dint do it at all. A piece of fruit would have been better"
Cons: "As above"
Pros: "I am amazed of how good is the crew and how nice they are. Also, like the seats and the food/drinks compare to American companies. You will never feel hungry on this airline."
Pros: "Both planes had USB ports for charging phones. Food was better this time."
Cons: "Space for seats not enough at all. I know its economy but still...It was very expensive to pay extra to get the extra leg room for Abu Dhabi to Washington flight."
Pros: "That there was a vegetarian meal on the second leg of my travel. And that the journey is over. Besides that, not much"
Cons: "1 hour delay to begin with. Then trasfer area at Abu Dhabi was utter chaos. While it's suffocatingly crowded, there was no A.C! No vegetarian option for meal on the flight from Brussels to Abu Dhabi. The seats hurt by bottom. One of the worst flight seats ever. All in all, a totally underwhelming experience."
Pros: "Stewardess and stewards were courteous"
Cons: "Long and laborious boarding in DC and Abu Dhabi."
Pros: "I found the crews and their services good. Food served was tasty and healthy."
Cons: "The seat layout wasnt good. In a Boeing 777-300ER generaly the seat layout is 3-3-3 in a row, where as in etihad aircraft it was 3-4-3 in the economy. Th seat was very congested for a long haul flight."
Pros: "Crew was so nice"
Cons: "Food is so bad"
Pros: "Crew were very helpful and friendly"
Cons: "Crews attitudes + the long flight"
Cons: "Seats and leg space were tight. Also the air conditioning was so cold that most people had the blankets throughout the journey. They ran out of non veg meals. The same happened on the flifht from dallas to a bu dhabi"
Pros: "Didn’t like anything. Only thing decent was the boarding."
Cons: "Crew members did not care about anything, unorganized. actually tripped and fell into the aisle hit my shoulder on the arm rest of another passenger’s seat because of a crew members luggage was in the middle of the aisle and it was dark. Food was terrible. The in flight entertainment was lacking entertainment. Crew members told us we needed to hold our carry on’s, on our lap then to store it under the seat because other people have bigger bags. Even though I got to the seat first and was trying to get settled in. Crew members were eating and on their cellphones in the back the majority of the time. It was hard to get a cup of water. Flew from Chicago O’hare to Abu Dhabi."
Pros: "SeatsPrompt service"
Pros: "The food quality was good but they repeated the same food when we started & before landing. Kids usually won;t like eating same food again."
Cons: "On the dreamliner flights they have tried to cram a ton of seats in so if your over 5'8 you'll be very cramped with your knees under the seats and a strange headrest jammed I to your shoulder. I fly about 20 or 30k miles a year in economy and this is easily the most uncomfortably designed seat I've been in. More over the staff was incredibly dismissive and rude to all I witnessed then keep a older woman waiting for 45 mins for water and then dismiss her when she asked a second time. The check in staff was no better."
Pros: "Kind of similar to Indian food if possible. Thanks"
Pros: "The leg room on the economy seats is good"
Cons: "The entertainment options are not enough"
Cons: "long flight and no food because of short supply like they said to us"
Pros: "Preclerance system in Abu Dhabi"
Pros: "Everything. Very accommodating."
Pros: "good service,"
Cons: "bags did not make it to final destination and were stuck in abu dhabi. we landed on sunday and did not get our bags until tuesday. we had a very long layover so unclear as to why our bags did not make it on to the flight. it was a big inconvenience"
Cons: "No proper entertainment on board which would have been fine if the cost of the flight was less.. but considering other airlines provide better entertainment for the same route and less expensive tickets makes its not ok."
Pros: "Etihad is the best airline on the planet. Certainly the best of the ME3."
Pros: "Amenities package with toothpaste and brush."
Pros: "I didn't like baggage handling. Took too long (over 1 hour 15 mins) to get bags onto conveyor belt."
Pros: "There was a technical problem on the airplane before we take off. The plane was in delay around 90 min. Captain of the plane was very reasonable in problem explanation, and we can feel that safety was on first place. All praise for captain and for the crew for very professional behavior."
Pros: "Good entertainment options although the screen/controller seem outdated and unresponsive. I would suggest not shutting off the entertainment while on the ground or too early (shut off an hour before landing)"
Cons: "My biggest complaint would be that we waited on the plane for over an hour and a half in Mumbai for late passengers. This caused a ripple effect which made us miss our arrival spot and have to wait an additional 30 min on the plane once we landed. You should never make 400+ people sit on an airplane for 2 additional hours (for a 3 hour flight) because a few passengers did not plan well and were late. That logic was insane to me and incredibly frustrating. That is my only complaint that would actually make me think twice about flying Etihad again. The crew seemed annoyed anytime I'd ask for water. A more western food option would be nice rather than just 3 options of rice and curries. Also the food timing did not line up well (eating fish at 9am)."
Pros: "poor seating, too close to each other and seats too narrow for long hours of sitting in an international flight Overall, the Crew had good attitude but appears overworked and very minimum service - no attention given to making the long flight pleasant (just bare basics, I was surprised) Food & beverage service and frequency inadequate."
Cons: "It appeared, not enough thoughts given for little details of comforts to make these long flights comfortable / pleasant enough that people want to return. Announcements often illegible and too soft to hear"
Cons: "If you look my itinerary, I left Flint to Delhi with my wife-Rita Bhatnagar. She did return on October 25th but I was suppose to return by Nov. 24th. Unfortunately, my wife injured her back while liftin gher luggage at Flint air port on October 25th and few days latter she end up in ER Hospital. I had no choice but to return back home, so I called Etihad customer service for reschedule my trip back to Flint. They asked me so much money that I had no choice but find another flight (cheaper) from United Airlines. So, answer to your question is that I didn't travel from Delhi to Flint on Etihad Airlines."
Pros: "Interior design.Soft warm colours condisive to a relaxing vibe."
Cons: "Only one toilet available for a cabin full of people waiting in line for longer than comfort requires.Entertainment needs an uplift.Drab and dreary."
Pros: "More food option"
Cons: "Every thing great"
Pros: "Service and food"
Pros: "Ground staff was good"
Cons: "Flight delayed"
Pros: "The food was ok."
Cons: "The crew at O'hare Airport had terrible customer service.. The boarding crew made everyone buy new carry-on bags as their current bags were apparently 'too tall' to fit, even though most of the passengers there had arrived from domestic flights without having any issue with their carry-on baggage. They said that either pay $300 to check-in your bag, or buy a new bag. Once everyone had bought new bags ($100 minimum) and ditched their old bags (created a huge pile in the corner of the boarding area), they didn't bother to check the new bags to see if they were now compliant... Never flying with Etihad!"
Cons: "Bathrooms became filthy."
Pros: "Thanks about food from Riga - Amsterdam- Riga, I was very surprise."
Cons: "Extra bag fees, overly strict and told me I couldn't have any clothes or other items in my computer bag. Charged me $300 since I had clothes in the computer bag. No leg room at all, horrible experience."
Pros: "Crew abs entertainment were good."
Cons: "The flight was delayed for 10 hours. We were notified when we were already at the airport, no real reason for the delay was given to us."
Pros: "Crew was awesome food was delicious and very comfortable"
Cons: "The options for movies could be a little bit better internet didn’t work"
Cons: "JFK baggage claim long delay"
Pros: "Nothing was amazing on this flight"
Cons: "Service and amenities very poor."
Pros: "The crew was friendly"
Cons: "When I plugged my phone into The back of the chair in front of me to charge my phone it would not work and I could not get my phone charged the entire trip which was not good."
Pros: "The crew was nice and it wasn't a full flight so we had room."
Cons: "The food wasn't very good and the headphones were a bit uncomfortable"
Cons: "Did not actively watch the movie that was offered, but it seemed awful."
Pros: "The crew was courteous and pleasant. Boarding was quick. Airplane was clean. Blankets were warm. Food was good."
Cons: "Aircraft old so entertainment was not on the individual seat. Seats were hard and didn’t recline too much. Leg room was decent. Check in was horrible. 45 minute line."
Pros: "The service, cleans and crew was great. The food and beverage was very good. The sits are comfortable."
Cons: "The time between flights was too long which. made the overall experience less attractive."
Pros: "Boarding didn't take too long"
Cons: "The seats were super uncomfortable with literally no legroom, the average baby booster seat would probably be more comfortable..."
Pros: "nice plane, cheery staff"
Cons: "Flight was 40 minutes late"
Cons: "There was a delay of 5 hours that haven’t been announced before I left my home and stayed at the terminal between 23:00 to 05:00 - no compensation or anything"
Cons: "El Al office in Tel-Aviv promise for 3 to call back but never happend. I use to fly often with El Al but its never happens before that I need to pay for my suitcase in a regularly flight . shame it's happend now"
Pros: "Very comfortable. Great value for money."
Cons: "The meal of yaman bread was tasty but a bit heavy."
Pros: "Boarding process was actually orderly (if you fly El Al from Israel, you know what I mean). The flight was very smooth. The crew was helpful. The other passengers were pleasant!"
Cons: "The seating is very tight, even for an average sized person. The food, while tasty, is hardly health conscious."
Cons: "There was a 4 hours delay, but we were upgraded to the newest plain. The Dreamliner..."
Cons: "Delay, food, entertainment"
Pros: "Not much."
Cons: "Seating atrocious. Considering there first. Was given row 40 then at boarding was moved to 55. 6 rows from back. As domeone who suffers epilepsy and cancer and other health issues it was unpleasant sitting amidst lots of noisy children. I asked hostess if there were two seats up front was told “absolutely not” during flight i went and sat at back on crews seat just to make it easier was told to get off not permitted. Then i gave up. I fly a lot for work but wont be flying Thai again. Sorry disappointing. Ps I told crew member anout health issues and she was not interested. So cheers."
Cons: "Storage is too small for trolley or even a computer bagpack"
Pros: "Crew and boarding and price"
Cons: "Charging got coffee is a bit much. NO foot room"
Pros: "the part I liked was that the plane didn't crash."
Cons: "other than the pilot doing his job, the experience of flying on this flight (operated by Arkia) wasn't up to any basic standards. this began when the boarding started - we were escorted to our busses which was to take us to the plane itself. however there was no bus. apparently the bus was right around the corner but its perfectly aligned stop near the doors was hindered by a truck that took about a third of the spot. so for some reason instead of simply allowing passengers to walk 3 meters, we had to stand in a small inclosed area for about 15 min with no seats for the older people. once we actually boarded it was chaos. people stuffed their luggage in the overheads in such a way that they didn't close, couldn't find their seats and we're stuck in the isle waiting for others to find a place for their luggage. this happens, sure, but there was no staff in sight to assist and instead they were on the microphone telling people to clear the isle and sit down, like we're on a bus... why not have people board the plane in groups and areas? the bus did two rounds of bringing people to the plane anyway, why not do this smartly and devide passengers into boarding groups, for our and the staffs ease? Finally everyone were in their seats and the plane took off. this is a very short flight of 45 min. and I understand it's a low cost company but during almost half of the flight you just hear the staff on the speakers reading out commercials, offering to buy cigarettes and whatever, telling how they have the best prices(!). finally we land, and instead of requesting everybody remain in their seats until the doors open, like the staff does on every single flight I've ever been on in my life, the guy on the mic says some stupid joke. TLDR : the whole flight felt like it was operated and staffed by teenagers, and not the responsible and bright kind. I am very happy we arrived safe because the staff made me doubt the pilots abilities as well. nothing to say about the passengers, they're israeli so anyone who has flown with them know what it feels like. just put your headphones in, it'll be over soon."
Cons: "We had a medical emergency. I understand that and am happy to stop to allow that passenger off. But we were told it would be a quick stop. We were on the ground for over 3 hours without communication from the crew. When asked questions they gave no answers. Even after we left they couldn't tell us what took so long. I understand things happen, but a little communication goes a long way."
Pros: "El Al Business Class check-in was magic. Shower in King David Lounge was great and appreciated, after 24 hours travel from Australia. Flight was delayed by 90 minutes, so being in the lounge was especially welcome. King David Lounge is good but not exceptional for a Business Class lounge. El Al business class seating, food and service was all very good and extremely welcome after somewhat cramped economy seating and unexpectedly mediocre food on the long Cathay flight from Hong Kong to Tel Aviv. Cathay economy from Sydney to Hong Kong had been great."
Cons: "Woman at entrance to King David Lounge let us in, but was curt and argumentative, and INCORRECTLY asserted that our upgrade didn't include lounge access. Only last minute upgrade AT THE GATE does not include lounge access. Business Class upgrade doesn't include extra status points."
Pros: "There is a reason one uses 200,000 points to get a business seat on a 12 hour flight. Not happy to be told at check in we were bumped. The plane was old, the food was not tasty, the PA system was terrible, entertainment totally sub par, a 1 hour wait for luggage. A really bad experience."
Pros: "The staff.. The timing"
Cons: "Had a non-reclining exit seat which was practically the same cost as a reclining non-exit seat. There were plenty of declining seats available....since I did not purchase them I was not allowed to move....they rather break my back ... So that is the last time am flying EL AL."
Pros: "All was cool!"
Cons: "All was ok, flight was a bit late, but fine"
Pros: "I liked the landing that put me out from my misery of the awful experience"
Cons: "I will never fly with them again , 2 hours of security at 5 AM in israel ! And 2 and half hours of screening us in italy just because im a Jew and my wife is not , theu seperetaed us and ask us question to proof our 7 years of marriage for an hour and a half ! Then open our bags , and went throw item item for another hour , touching our underwear and dildos infront of everyone in the airport, hello!!!! Humiliation!!!! "Lucky" we came 3 hours before our flight , obvieslly had no time to shop at duty free. The food (blinches if you can call it food) was descusting! Nasty , took 1 bite and it was nasty , The airplain was old and was playing 1 movie in Hebrew, what the hell !!!"
Pros: "The flight was nightmare. They charge me 70$ about the suitcase (just one way) and all the boarding process took more than 3 hours. I will never fly with this company again (no matter how it will cost)"
Cons: "Everything, seriously, found out I'm flying with Up instead of with El Al, had to pay for everything You should have written its up and put Ups logo not El Als 1 hour delay Noisy people, who were walking around the plain all the time, even when the seat belt light was on"
Cons: "Check in was inefficient. I was assigned a seat and I was flying with my mom and we asked to be placed together and they said we'd have to pay to sit together. Boarding started on time but then on the plane was a disaster. It took an inordinate amount of time to board and get everyone seated. I was sitting the back of the plane and there wasn't enough overhead cabin space for bags since they back areas were filled with other equipment. The seats were horribly uncomfortable - between by legs getting smashed because of non existent leg room and with the chair itself just being awful. The room was so inadequate that the person sitting next to me was basically in my space unintentionally. There was no entertainment for a 4 hour flight which was awful. It was overall one of the worst flying experiences."
Pros: "Food was fine, Accommodations for collecting the garbage should be sooner so passenger can get out of seat . Beverages offered were a plus."
Cons: "Seats were very crowded and tight. Passengers should not be charged for preferred seating."
Pros: "I dont normally complain and almost never give a negative review but to many things went wrong on my round trip flying elal. Firstly i took a backrow seat hopeing for some more space unfortunately the way the plain was set up there was an obstical behind my chair and i could recline there was no leg room and the seat was dirty i fell asleep and missed all the meals and the screen on my chair was broken so no entertainment. On the flight back i made sure to get a exit seat but i was aganist the window and the bottem of the plane door gave me less room than a normal seat the tray is stowed one the side of the seat and it was in a filthy compartments sorry guys i dont ever want to fly with you guys again 9 hours of this was just to much."
Pros: "Food was ok, cabin crew friendly, price is reasonable"
Cons: "1. Boarding was through the bus under the rain 2. Departure was delayed because bus driver couldn't get to the boarding position due to poor coordination with ground crew 3. Total flight delay was 1.5 hours (missed connection) 4. Some passenger announcements (including connection information) were made only in Hebrew (had to ask for English translation) 5. The only El Al lounge in TLV closes at night (even though no "business hours" posted) and you can't get there if you come early or have long connection in TLV 6. El Al ticketing desk in AMS refused to help with changing ticket caused by _delay of their flight_ and sent me to the connecting airline (I had single connecting ticket)"
Cons: "I purchased a ticket from Thai airways. They are selling for El Al planes. Then after purchase I couldn't make any change because El Al don't use Thai airways booking confirmation and Thai airways are not in control of the plane."
Cons: "Took an hour to get stewardess's attention. Finally when did get attention, was told not during being served that someone would return after. No one ever did. Called over supervisor to notify that 6 of thirteen video channels had sound only, no picture. She said she would see what she could do. She left and never came back. There were 2 aggressive passengers on the flight that I saw and they got what they asked for. Is that what this airline would like to pride themselves in improving. Other issues too, but do not want to state a list of grievences. " Tired and disappointed.""
Pros: "Direct flight from tel aviv to new york, great security, handicapped check in"
Cons: "No USB port at seat, limited entertainment, unresponsive crew-requested more tea and never received it. Tight seating, didn't leave on time"
Pros: "The fact the flight was over"
Cons: "A delay of an hour. Stop for fuel refill, anothr hour. Missed the connection flight. The lugage had to be picked up at the connection ( i was told they will get to the final destination) No electricity plugs in the airplain ( almost 17 hours flight) Unfriendly crew."
Cons: "The light was out at my seat, & I couldn't read, & the staff said they couldn't fix it. There was no menu for the tv, & the majority of the movies were in French with Hebrew subtitles, unwatchable for this English-only person. This was a 15 hour flight. They fed us a tiny tasteless breakfast as soon as we got on & brought nothing around for seven hours! Just before they served dinner, I walked back to ask when they were serving & found they had tuna sandwiches in the galley, However, THEY NEVER TOLD ANYONE ABOUT IT!!! I fly to Israel twice a year, & this was my first unpleasant trip with El-Al. I think I deserve compensation. Thank you. Harriet"
Pros: "Food was okay; make any diet"
Cons: "The worst part of this whole ordeal is that we paid for an El Al flight but were serviced by a completely different airline; very disappointing and deceptive. The airline "Prestige operated our flight from Toronto to Tel Aviv. The air plane and the crew were NOT el Al. The airline Prestige had an older aircraft with no TVs, entertainment for kids, the crew was not El Al for an overseas transatlantic flight VERY poor...on the return flight from Tel Aviv the same airline and aircraft operated by Prestige airlines was utilized and this time the ordeal turned into a nightmare. During take off from Tel Aviv as the plane was gaining speed to go into the air one of the tires blew and we almost had a catastrophe on the runway. We were on the runway for 2 hours and then deboarded; waited in TLV airport for 8 hours before taking flight on an actual El Al plane. The point that needs to be made is to verify that you are taking an actual EL Al plane NOT a partner airline....the airplanes on an actual El AL fight are accommodating and offer good service, food and entertainment (which is much needed on a transatlantic flight; especially if traveling with children)."
Cons: "the flight late 6 hours without telling why, i missed my connection flight also."
Cons: "Plane left late and arrived late. As a result we missed our connecting flight and, because of the impending typhoon in Hong Kong, had to be rerouted via Auckland on Air New Zealand. As a result it took us an extra 24 hours to get home."
Pros: "Over all, not bad, but for a twelve hour flight in 2016 I would expect a decent entertainment system and better service."
Cons: "Food was mediocre at best. Movies were OLD and very limited."
Cons: "Wasn't able to check in online - poor website Got charged for bags which I wasn't told Was almost being charged for checking in at counter Took so many bus in airport from terminal 1 to 3, then to gate, then to plane - total nonsense Check in agent was unapologetic even rude Wasn't able to pick a seat they were assigned! Kayak should also warn that this is a charter that requires bag fee, no seat choice. Very poor experience, will never fly this airline again!"
Cons: "when buying with Kayak, one can not order a seat in the airplane. the flight was full and i had to wait until every body boarded the plane. i waited 2 hours for it. it would be nice if you can send a link to the official site to choose a seat or a reminder to do so 2 days before the flight. thank you"
Pros: "Good smooth flight,good landing"
Cons: "All of the above,very bad registration/boarding experience, the flight and the credit is great"
Pros: "Once we were on the plane, the ride was very smooth and in-flight staff were very nice."
Cons: "First of all, I had a terrible time checking in with the App - it did not work and so I had to check in at the airport. However, if you don't check in with the check-in kiosks at the airport, you get charged extra. I have an older passport that does not have the capability of scanning at a check-in kiosk. The staff was unapologetic and despite the app and kiosk problems, made me pay to check in. Additionally, I tried to add bags on the app the day before the flight. Because the App wasn't working, it did not record one of the bags I wanted to check and we were forced to pay $70 (twice the online price) for that extra bag despite the fact that it was Up's fault for having a malfunctioning app. I understand this is a budget airline, but I have never had problems like this with EasyJet or Ryanair staff."
Pros: "Our seats were in the rear of aircraft, giving us excellent access to the galley and aft restrooms."
Cons: "Can't change this but the 15.5 hour non-stop was a long flight. Both directions our outdated inflight entertainment didn't work."
Pros: "Nothing, it was the worst flight of my life"
Cons: "First, El Al contracted the flight out to Israair so all the boarding passes had to be reprinted. It appears that there was a change of plans also. We boarded the plane 30 minutes after the scheduled departure. Then, we sat on the tarmac for 90 minutes waiting for "permission from Kiev to take off". Never heard of that before! When drinks and snacks were served, the cart never stopped in my row, it just kept going! Lastly, the crew was unable to control the passengers (religious Israeli's going to a religious site in Ukraine). Constant standing in the aisle even when the seatbelt sign was on. Upon touchdown, half of the passengers left their seats and took their luggage from the overhead bins and made a rush for the front door. With the plane sitll rolling on the main runway! A serious safety violation. This really was a flight from hell."
Pros: "Non-stop flight was a big plus. Crew was very nice, food was more than adequate."
Cons: "Economy seating on the leased 767 was torture given the flight duration. Also, movies were shown on large central screens instead of individual monitors, so there are no choices and the light from the big screen make eyeshades a must to better enable getting some sleep."
Airlines flying to Phuket City have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Phuket City
Masks required on board, masks provided on flights to Phuket City
Social distancing seating
Middle seats unavailable to book on flights to Phuket City
Testing for antibodies, testing for symptoms for flights to Phuket City
Waiving of change fees. Search flexible flights to Phuket City