The only thing need to be better is pick up the trash before the landing
Need certificate yellow fevor we dont know this,boarding impossible
Cons: "Seats looked older generation and configuration not great"
Pros: "The free middle seat because the flight was not full."
Cons: "Bigger glass for wine"
Pros: "Good crew"
Cons: "Seats way too cramped."
Pros: "Crew cordiality"
Cons: "Luggage....it is allowed to charge but they shouldn’t charge. During on boarding they communicate that because the cabin was full of hand luggage the rest of the passengers needed to dispatch their hand luggage for free. This occurs only because they charge to dispatch luggage when buying the tickets. So nobody dispatch luggage and those who dis became frustrated because they payed. This unfortunately occurs on all companies."
Pros: "Foot rest in coach"
Cons: "Airline reservation staff is rude. LATAM smart phone app not integrated with their systems properly"
Pros: "Good seat space, comfortable, on time arrival"
Cons: "The food was ok, not great. The plane was Very cold!!!"
Cons: "The flight was late"
Pros: "Crew were helpful. I was given the wrong seat number and they helped sort it out. They also did priority boarding for us when the queue was ridiculous"
Cons: "The check in process was a mess with people going from all queues and it took far too long. They also have me the wrong seat number for boarding causing lots of confusion"
Pros: "Good entertainment on board and the crew was fairly attentive, but not as attentive as on other airlines."
Cons: "Food was not great, but at least it was edible. Thought the crew could have also asked about refills more often."
Pros: "Seats are fairly comfortable. Almost all planes have seats crammed too close together."
Cons: "More choices of TV shows to watch."
Pros: "Good seat. Nice aircraft Helpful check in."
Cons: "Don’t charge for seat selection. Every passenger deserves to choose their own comfort."
Cons: "With the red eye flight, there were limited food options. Probably what happens normally, but it was a third leg of a journey for us an we were hungry!"
Pros: "Nothing much, really."
Cons: "Baggage handling. They lost one of my baggages and are giving me a hard time to get a refund."
Pros: "Crew, on board entertainment..."
Cons: "Boarding was not organized. A lot of food options but only one dish, missed the salad or other options compared to other companies such as Delta, Lufthansa, KLM and etc.. Drinks were ok, lacked alcohol options compared to other companies."
Cons: "The time it took to open the door upon arrival"
Cons: "Great service, excellent food, very good quality, comfortable, thanks so much for everything. ❤️❤️❤️❤️❤️"
Cons: "Only one gate agent was boarding passengers, which made the boarding process very slow. I was assigned a seat on the aisle in front of the exit row. For a midnight flight, I was really bummed to find out that my seat would not recline! My leg room on the A321 was lacking in comparison with GOL."
Pros: "We bought "priority boarding" and this was key, because we could board early, choose good seats (exit row) and take our bags on board."
Cons: "It's a short flight, only water offered on board."
Pros: "Seats were acceptable. Crew was competent and prompt."
Cons: "Boarding was adjacent to C04 with the Aerolineas flight leaving 5 minutes before us. This congested the boarding but was well handled."
Cons: "more seat space and padding, no charge for soft drinks"
Cons: "Flight attendants rude and lack of cleaning in the toilets."
Pros: "The food and in-fight entertainment"
Cons: "Comfortable seats"
Pros: "The flight left and arrived on time, which is always nice."
Cons: "the seat was a little old and the cabin was a little smelly but was okay when the AC was turned on."
Pros: "That it took me from A-B"
Cons: "My wife’s hand luggage was taken off her and put into the hold, against her wishes. When we arrived in São Paulo, the bag handle had been totally destroyed and the bag dented. During the flight we were only given water, the toilet had no paper or soap. Very poor"
Pros: "Boarding and Check in was really good"
Cons: "The temperature of the plane was too cold. A bit warmer would have been better."
Pros: "Arrived on time"
Cons: "Business class seats too narrow on 767. Needs upgrade"
Cons: "Old aircraft Business seat narrow"
Pros: "Window seat & no one sat next to me"
Cons: "Customer service at baggage check in desk. Very very poor and slow"
Cons: "Muito triste minha bagagem nao apareceu na hora do desembarque viajei na classe executiva essa e a ultima vez"
Pros: "Nothing. Passenger name could not be changed due to a mistake by you and lastminuite.com so I lost the flight and was not refunded the full amount! Bad service."
Cons: "If the passenger name was changed as requested and I would not lose the money."
Pros: "I missed my flight, latam's computer was down, I stayed at the airport for 16 hours with them telling me I can't refund, I can't reschedule, pretty much they took my money and left me stuck in Houston. I waited for this day for 6 months, I sold my car, just for this trip. never flying latam"
Cons: "customer service is the worst I've ever seen in my life.. worse then any other place I've gone, they will not even try to look into your situation, they took my boarding pass and left me stuck in Houston. $1,000 put into their pocket with no service rendered. I hate my life"
Pros: "The crew was excellent very very nice . The seats are ok ."
Cons: "Food is very"
Pros: "On board entertainment"
Pros: "Premium Economy DIRTY , Aircraft was not cleaned even in Prem. Economy. Seat sold as Business Class on Kayak but actually exact same seat as economy in the back. Mean was disgusting Seat was dirty, Could not understand ANY of the announcements Will definately try a different carrier when available"
Pros: "Amazing service from every staff member I met! Super polite and professional! A shout to Adriana and Matheus for making me feel so welcome!! Thank you and the whole crew for a great experience!"
Cons: "It was great!"
Cons: "You have to pay for everything"
Cons: "Plane broke. Hearded across ramp to another plane. Missed my international connection for a one day delay. I had a 3 hour connection and couldn’t get on the flight. No help from Latam!"
Pros: "Entertainment system"
Cons: "Very tiny space No complementary food No complementary reserve seats in advance No complementary flight advance"
Cons: "Original flight cancelled without any notice / auto check-in not available / delay / aleatory seat selection / poor food service"
Pros: "I loved the service, attention they flight attendants gave me and feeling like I was at home.."
Cons: "My only complain would be the customers that are in airline, but that’s not the airlines fault..."
Pros: "The seat"
Cons: "The food. Awful. Awful. Beyond awful."
Pros: "Good service by attendants. Good food."
Cons: "The long delays one after the other. Delayed take off, re routing mid-air to Rio instead of São Paulo. The trip took +4 hours more than planned. Chaotic."
Pros: "Nice crew, helpful and friendly"
Cons: "Late boarding, no television or personal entertainment options, food was not so good."
Flight was on time Economy Seat inside cabin was very comfortable with more than enough leg room for a short petite passenger like myself.
Pros: "Much more comfortable than I expected. Attentive flight attendants."
Cons: "After flying cheapi airlines, norhing. It was a great experience."
Pros: "Nothing, Air Portugal is the worst I have ever experienced. Never fly Air Portugal, you have been warned."
Cons: "A different airline"
Cons: "TAP doesn't understand the first thing about customer service."
Cons: "30 min late, exaggerated extra charge for a small suitcase, food was a dry sandwich."
Pros: "We upgraded to first class, so everything was perfect!!"
Cons: "No entertainment. Flight was an hour late due to mechanical problems. They could have kept us better informed."
Cons: "Maybe have one flight be on time. Train ground crew how to put on fuel."
Pros: "NOTHING.....................DUE TO FLIGHT CONNECTION CANCELLATION TAP AIR PORTUGAL FORCED US TO STAY STUCK IN AMSTERDAM FOR 15 HOURS"
Cons: "EVERYTHING..........................ALL TAP AIR PORTUGAL WAS A DISASTER"
Cons: "I was not informed the ticket didn’t includes luggage"
Cons: "If baggage claim was faster"
Cons: "Check in too long 3 different queues Took too long to open check in Boarding not efficient Flight was delayed"
Pros: "Newer planes, good service"
Cons: "The terminal in Lisbon is poor. Poor food choices. Dirty bathrooms. And keep an eye on the change you get back, 2 out of 2 purchases they tried to shortchange me... one was for over 2 euros."
Pros: "Nice seat (I paid €48 euro for more legroom) and the food was decent and the movie selection good."
Cons: "TAP's boarding procedure is a bit of a mess. We had to wait an extended period of time to board and no information was given. Also keep in mind you have to pay extra for luggage, which is a real deal-breaker when traveling for extended periods of time."
Cons: "They turned the air conditioner to a higher temp to accommodate a few complaints and the rest of us suffered. First and cabin crew had it at a refreshing temp . For the last 20 minutes of the flight they turned it down again. To late"
Pros: "The crew was good and went out of their way to help the passengers. The seats were uncomfortable."
Cons: "The entertainment could definitely be better. Newer screens, and more options."
Pros: "Great crew and good seat with enough space."
Cons: "Overall is fine !!!"
Pros: "My eyes were closed and the crew passed by while serving food but did not wake me up. As a traveller I been woken up while food was served or food was kept on the seat tray."
Cons: "Overall the flight was good but I dont know why the crew was like that, and the flight seats ain't comfortable and were to close to each other. I legs wasnt comfortable"
Cons: "Food timing, displays for video tiny and no selection possivble."
Pros: "unexpectedly comfortable seat on this particular flight, unlike my previous flights to/from USA"
Pros: "Leg room. Help with connecting flight."
Cons: "Good was ok. Could have been better"
Cons: "Dinner (entree, salad, shrimp appetizer, roll, and flan) and breakfast (fruit,croissant, roll,meat, cheese) were delicious -- but left us stuffed.Outstanding service. Milk or creme with coffee would have been nice."
Pros: "Clean modern aircraft"
Cons: "Left 35 minutes late; had to take a bus to the plane in Lisbon (no gate)"
Cons: "I did all my research when I booked my flight. Nowhere did it tell me I was booking a discount flight. I had to pay extra for my bag on a long international flight, which I make frequently. Absolutely misleading an unjust. I feel cheated, I will never fly Air Portugal again and I will warn all my colleagues in the travel and tourism industry that I work about the disgrace I felt as a passenger with Air Portugal. It's not the first time I flew with them, but it will be the last!"
Pros: "Clean, modern plane - tightly-packed but comfortable seats. Note: if you travel with a bag with wheels it will be weighed at the gate and those over 8kg will be checked. If you have a heavy bag without wheels, it gets no scrutiny."
Cons: "Odd they didn’t have a terminal gate on their home airport - we were bused from a distant spot on the tarmac to the terminal."
Pros: "Plane was good, service on board pretty good."
Cons: "Flight was delayed and we were never notified despite receiving multiple emails to ‘upgrade’ our flight. While checking in we attempted to upgrade 3 tickets to first class and were sent to 3 different areas in the airport with our luggage, having to wait in line each time. Didn’t provide vegaterian options on board. Weren’t given a gate ever after landing 5 hours late and were kept on board for half an hour making us miss a 2nd connection we had to rebook after the initial delay. A frustrating experience hat could have been made better with just some communication about what was going on."
Pros: "The staff was kind and polite and the flight was on time and without occurrences. The entertainment was good."
Cons: "The seats were really uncomfortable, the food was just ok and they did not advertise the shrimps to the allergics, the beverages were rare for a flight so long, so we got headaches and dehydration. The price to dispatch the luggage and to book the seats in advance was insanely expensive!"
Pros: "Food was of good quality."
Cons: "Boarding was slow. A group of very rowdy passengers who showed zero consideration for their fellow passengers and whom the crew did little or nothing to restrain, other than confiscating a bottle of alcohol they carried on board."
Pros: "Nice crew, tasty snack, new plane with comfortable seats"
Cons: "Huge bag charge for anything over 8 kg! Sign said last call 40 min before flight when agent told us to check board 30 min before flight for gate assignment!"
Pros: "TAP Airlines did not fly this route for day and probably hired NEOS Airlines to fly as charter or contract this route only? NEOS Airlines is an Italian airline probably comparable to Southwest Airlines in the USA. It's a cattle car airline with no frills. Crew was very professional, food was actually good. A sandwich that was of course Italian ingredients. Seats were comfortable for the 3 hour flight."
Cons: "Checking in and paying a $49 excesses baggage fee for I was better off paying a full fare. Discount fare, what a joke!Than finding out that TAP put me on standby status?? But I eventually got a seat. It was no relief thinking I would be left behind and my plans elude be delayed.TAP airlines had only worked the front desk check in, gate check in and don't know about the ramp service. So I can't give a full positive review of TAP Airlines"
Cons: "Book wheelchair assistance for flight, all went well. At destination Lisbon, no wheelchair no assistance very poor service."
Pros: "I liked being able to exit the plane at the end of the flight"
Cons: "The seats were cramped and it’s upsetting how you can’t select your own. Flying overseas for 7 plus hours it’s best not to be sandwiched in between two strangers, some of which were vomiting the entire flight due to turbulence that the pilot announced would only be minor."
Pros: "The personnal was amazing. They all treated me excellently. I would definitely fly again on this airline with this crew."
Cons: "They were lying about a supposed compensation for denied boarding which was supposed to be handed out in Lisbon. I didn't expect this behavior from grown up people, and such a company in Europe. TAP should be excluded from star alliance."
Pros: "Everything else was excellent."
Cons: "There was no entertainment on this flight"
Cons: "Their 11 hours flight converted to 2 days flight with long waiting time between the flights. They also lost my baggage and there was no organization process in the airport as well as they couldn't resolve any problems related to their flight."
Cons: "They gave my 70-year old mother only a few hours notice that they were changing her one-stop four-hour 6AM flight into an 8AM multi stop 14-hour marathon. In fact, she was already asleep when they changed her flight, so she was already at the airport when she found out about the change. To do this to a 70-year old woman is reprehensible. Worse, after 2-hours with customer service, nobody there made any real attempt to remedy the situation or offer any compensation. Worst airline experience EVER."
Cons: "They damaged one of my bags and lost the other one. Bad service, really old planes and seats were to small; mind you I was traveling in business class. Over all a horrible airline"
Cons: "Flight left without us"
Cons: "They kept us all day in the airport t to then tell us at 7pm that the flight wouldnt actually leave that day."
Cons: "Limited leg room."
Pros: "the short connection time to Lisbon great service on SWISS and TAP the fact that I was allowed 2 pieces of hand luggage. Not forgetting your great service to adjust my booking from economy to business class Thanks"
Pros: "Crew was nice"
Cons: "Flight from Porto to Lisbon was late. We almost didn't make our flight from Lisbon to Barcelona. Our luggage didn't make the connection."
Pros: "Plane was on time, snacks provided"
Cons: "No reclining seats, no pillows, no entertainment. Very uncomfortable for three hours. Also, made me check my carry on without even weighing or measuring."
Pros: "Friendly staff, decent food, complimentary wine!"
Pros: "Everything about your flight was great , thank you . Definitely flying again with you"
Pros: "Lots of flight options."
Cons: "Both outbound and inbound flights late, no real explanation for inbound. Boarding on inbound was chaotic."
Cons: "We were told that the flight had wifi and it didnt. The video units on back of seats were okay- not great. The audio on the headphones was not good at all."