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The crew were absolutely fantastic. They actively asked if passengers wanted refills and if they were comfortable. I was extremely impressed.

Child’s meal was great along with other nice touches for kids.

The journey was nice, all the crews were very good and services are excellent

One of the female staff from the cabin crew, forgot to ask us about what we want to drink and focused more on other specific people rather than treating everyone politely. I asked her about the drinks to which she said oh I forgot.

Very pleasant.The crews are very nice.Food were excellent.

The service was excellent. We flew coach on this leg of our trip and it was still very pleasant.

When you buy Emirates you don’t expect low cost. Choice of coffee/tea vs water. Entertainment on demand. Seat distance won’t allow food tray to extend without hitting belly (and I didn’t grow lately)

The experience of the flight. The food options have definitely gone down

Overall emirates continues to amaze me with their. Awesome service . I had shifted away from emirates , because I lost luggage and watch in emirates in 2019 that drifted me away from this airline , but I am willing to give it try

Crew was not good and service was bad. Not happy

Staff was professional without a smile. Seat was broken, but staff basically had no solution to offer

Boarding to the plan was smooth. The plan itself was fine but the entertainment system work only on some seats (in our 3-seats row area only one seat had a working system). Landing not on a shoulder is very uncomfortable (departing the plan and travel in buses like it used to be 35 years ago)

The seats needs to be spruced up , for a long flight very uncomfortable , cushions are worn out but everything else is very good , crew is great.

Flight was on time, there were no issues. It was also direct to SFO. For an international flight, I call that a win.

Great crew, newer plane, boarding was very disorganized, I still don’t understand why airline keep boarding front to back for coach instead of back to front

The flight was great, smooth and even a little ahead of time.

ITA cancelled my flight and I was not able to make it to my connection flight. I had no choice but to book a totally different ticket, different airline and pay for a flight that I can't afford. ITA keeps saying I will get full refund, but I can't believe it.

It was a short haul trip, so food and entertainment weren’t a big issue

I heard that ita airways was not good but my experience was very solid

More than 2 hours late and no food because of a problem with the catering. The flight was super full and there wasn’t enough space for the hand bags. A lot of space for improvement.

Flying business class but the experience is of economy class

I really like to fly with Lufthansa. It is comfortable and reliable. The crew are polite and sensitive

We flew first class - the screens are outdated and very small. Even on highest brightness level is was hard to recognize anything. Food was on average, nothing special. Champagne served was the same other airlines serving in Business Class.

It was very good, good food good stuff, The toilets were a little stinky.

Lufthansa only flew me to Larnaca. I had to find my own way from there, and am out of pocket for a ticket and hotel expenses

No pillows provided. Chaotic boarding. No inflight entertainment. Flight arrived 25 minutes late.

Regular 3 across coach seats in “business” just empty middle seat

The boarding was a mess; I'm unclear why they can't organize it by boarding number.

Seating 4 hours without the possibility to recline the chair was very bad

Food was awful, it was a cheese sandwich that was frozen, smelled awful. How can you ruin cheese!