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Pros: "Attendants and aircraft comfort was excellent"

Cons: "In"

Cons: "It took a long time to get a beverage and food"

Pros: "The crew was really nice."
Cons: "The delay was very poorly handled. We had to go through security multiple times because delays would happen just before boarding and they’d change gates. Plus, meal vouchers were useless for us as Dubai airport is quite unfriendly to vegetarians. Never flying Emirates again."

Pros: "Yep crew very good .and kindly. Seat super comfort."
Cons: "There no usb charging on dubai airport."

Pros: "The food was nice and the crew were friendly."
Cons: "My screen didn't work properly and only after asking about it 4+ times were we moved to other seats. Unfortunately the new seats were double middle seats for my husband and I who left window and aisle seats respectively. Please fix your entertainment, Emirates."

Pros: "Worried that I wouldn’t have enough on my iPad to watch, didn’t even get my iPad out of my bag so much good stuff to watch even on a 14 hour flight. Thank you."
Cons: "Not a vegan option for dinner. But the veg option was ok just some stuff I could eat."

Pros: "We like to have Comfortable Seat for mother with that she has under baby infant I Called to the customer service Emirates Fly 25 Days before Fly I Explain to the customer Service that on Economy Class should be Good place and seat for mother with baby but they didn’t give us the Good seat that was so Hard to 13 hours with baby in a tight seat Travel"
Cons: "We like for next Fly from Kabul to JFK Emirates give us Comfortable seat for a mother with her baby thanks"

Pros: "The entertainment options were very good"
Cons: "Bathrooms were dirty. Did not have all the food options listed"

Pros: "Smooth boarding and take off on time !"

Pros: "Crew is friendly, flight was smooth and timely."
Cons: "Why doesn’t economy class have a passenger lounge for passengers with really long layovers? I had a 15 hour layover and nothing to tide me over during that time. Ridiculous. Every half decent airline out there caters to all classes of passengers. This is an extremely elitist airline. Will definitely try to avoid"

Pros: "I like thec customer service. Very accommodating"

Pros: "Great flight"
Cons: "No internet"

Pros: "My flight left on time and from the moment I was greeted upon entering the A380 Airbus, I knew I was in for something very special. As prepared for departure, blankets and pillows were distributed amongst the passengers. Once in flight, dinner and in the morning, breakfast. And, throughout the night, the flight attendants attended to passenger requests for beverages and snacks. The plane was clean and, maybe I need to compliment my fellow passengers also, for the washrooms were clean and well maintained. We arrived on time and the trip seemed rather short with the entertainment of movies, news and inflight updates. Thanks again Emerates...you have brought back flying to it's original objective to give service and a safe means of travel. See you soon. Philip Dorn"

Cons: "My original flight was delayed so I needed to book for a hotel in manila and need to rebook my connecting flight from christchurch to queenstown. Supposedly, the airline company should offer a reimbursement for all my additional expenses. Vey inconvenient on my part."

Pros: "Great flight crew!"

Pros: "The flight was excellent, good service and excellent staff"

Pros: "Good serevice"
Cons: "Chettinad fish curry is good"

Pros: "I always prefer this airline to so many others. It’s definitely more organized, good selection of movies, more leg room for a long flight which is great. The food was mediocre"
Cons: "Movies Leg room Breakfast"

Cons: "Not able to select seats during online checkin free of cost."

Pros: "Nothing. It was worst."
Cons: "They bother me with my duty free gifts. You have to make some solutions"

Pros: "Sorry...pushed a button the it disappeared. Will try again... As always, returning home from an international two week trip is always thrilling but exhausting. The hours of travel seem slow. My half table of Advil PM worked wonders though. Gracious service, always willing to help myself and those seated around me. Clean bathroom facilities. Overall, I'm thrilled to be home safely."
Cons: "I picked slimly through my food. Nothing seemed too appetizing. The entertainment options were a bit difficult to navigate. Choices were a bit limited as well for a long flight."

Cons: "Seats a bit tight"

Cons: "Presssigned seats were horrible. Middle 2 of the 4 seater."

Cons: "it was late and it was not informed until we all sat."

Pros: "Crew / service very attentive. Lovely appearance. Food very good , also the coffee! I also enjoyed the little comforts, pillows, blankets & the travel pouch with travel essentials. I also appreciate the cabin sizes & locations of the lavatories. And, love the ceiling lights!"
Cons: "My entertainment screen wasn't responding well, which di annoy the passenger in front of me lol"

Pros: "The service we received from crew was excellent"
Cons: "Actually we enjoyed everything about emirates"

Pros: "The staff & the service"
Cons: "The entertainment set up was dated and malfunctioning"

Pros: "Good Flight."
Cons: "They changed the seats without asking."

Cons: "Packed flight with the entertainment system not working and a spiced potato sandwich for a snack."

Cons: "Bad smell - probably somebody had vomited on a previous flight"

Pros: "Everything!"
Cons: "Not a single thing. Emirates is terrific!"

Pros: "Staff was great, plane was comfortable."

Pros: "great food, entertainment and comfort On time with great service"

Pros: "Every thing was ok.but not excellent"
Cons: "Specially for getting down from the plane we had to use stairs that is not good specially for senior citizens."

Pros: "We love Emarites Airlines Service"
Cons: "When boardiing at Dubai entry used one gate with steps this was a minor inconvenience wth the friendly helpful assistance of the flight attendants."

Pros: "I always see the best experience with emirates"

Pros: "Great entertainment choice on board. Free, cheap in-flight Wi-Fi."
Cons: "No free seat selection available anymore until checkin."

Cons: "I had given on line preference for Asian vegetarian food but was not served collection of booked luggage at cropusal at SFO ,was difficult for a senior citizen like me as there was commotion"

Pros: "Everything rom booking to boarding to reaching the destination."

Pros: "service was excellent and crew was very polite"

Pros: "Large room between seats in economy such that I could sit comfortably with my rather long legs"

Pros: "Overall the service and the food provided made for a good flight"
Cons: "My flight seat assignment was changed without my knowledge"

Pros: "Pretty clean"
Cons: "The food wasn't really good. They didn't have plain hot water as my daughter was sick with throat pain. Same old and boring"

Cons: "No information re cancelled flight, board at Dubai indicated flight delayed with no time or boarding gate. Over 300 people at Emirates / Qantas customer service desk and 2 operators. Only found out that the flight may be cancelled from an email from kayak. Eventually got on a flight 6 and a half hours later. When leaving the board still said ek5101 delayed. I am sure if left up to Emirates / Qantas we would still be sitting at Dubai looking at the board."

Pros: "Everything was great. Crews were nice and helpful. Flight was early which was very helpful. Our luggage # was displayed on our screen efficiently."

Cons: "Long time for boarding and staff is not clear on baggage policy"

Pros: "All the services were excellent"

Pros: "Entertainment, food, comfort were great."
Cons: "Crew is always pleasant but they tend to not manage the other guests when necessary. Many of the other guests would congregate at the rest rooms, did not know how to use the restrooms with out leave it a mess or remains in the toilet and took over an hour sometimes to respond to service requests. In fact the crew seem to disappear for an hour or more after each "dispensing" of food or beverages. Parents need to be spoken to regarding children. There are many people on the plane and children including babies tend to be as loud as they like. That is not considerate for more than 95% of the other passengers. When boarding other passengers need guidance to move things along better. There tend to be clogs at points because passengers try to do too much with the baggage. This is the same for getting off. Passengers would push their way through others to get to bags they stowed many rows behind them. Other passengers need to be curteous of others entering and leaving seats. Getting up and moving is the best options. Many people will sit there and you have to climb other them."

Pros: "All was Good, no special negatives."
Cons: "Not worth my time to comment."

Pros: "the crew were so nice"
Cons: "not enough room between seats"

Cons: "It’s frustrating to not have the ability to select seats before arriving at check in counter when there’s really not much to choose from."

Pros: "vegan sweeties for the kids, so nice as my daughter usually has to say no. Also swiss chocolate - so good! Our veggie meals booked hadn't gone through on the system but we were found some they had anyway - wasn't very nice though."

Pros: "Everything aside from the food and cabin atmosphere."
Cons: "Food and cabin atmosphere. The cabin felt very stuffy and warm."

Pros: "The crew was good"
Cons: "Place for the legs and better food"

Cons: "One hour delay. Last minute change of seats."

Pros: "The crew were very friendly."

Pros: "האוכל והשירות מצוינים והטייסים מצוינים"
Cons: "מקום ישיבה צפוף מידי"

Pros: "i ordered and paid for business class but the return flight from israel had no business class Had a miserable flighIshould be refunded"

Cons: "They ran out of the dinner with meat option. They offered sandwiches to some people as a snack but not sure why some people got them. The crew is okay not that friendly."

Cons: "Lost baggage"

Pros: "Nothing"
Cons: "Nothonh"

Pros: "Best flight for a long time. great service and entertainment."
Cons: "I was unable to order vegetarian meal before the flight. This also a KAYAK / VAYAMA issue - you can not pass the info about special meal to the airline and Swiss seems to require that you order through them in order to specify such details. You should improve this."

Pros: "Everything"
Cons: "That it wasn’t a flight to denver"

Pros: "Good product"
Cons: "Seat had some problems, but the crew fixed it for me"

Cons: "I felt like a sardine."

Pros: "Nice experience."
Cons: "Seats are not so comfortable. Crew is nice, but not too nice"

Pros: "Problem free."
Cons: "It was a great flight."

Pros: "On time; everyone friendly and helpful."

Pros: "Excellent food. Lovely service. Departure and boarding on time."
Cons: "No entertainment at all. Very limited leg room"

Pros: "Crew was nice."
Cons: "Cabin is old and needs updating. For the cost of the ticket, I expected better entertainment, more room, and better food."

Pros: "The staff was polait"
Cons: "No option to make zhek in No opthin for vegeterian The media in my seat didn't work"

Cons: "Ok, old plane."

Pros: "Everything is great when flying Swiss. From online checkin to boarding and throughout the flight. Thumbs up to Swiss. Simply a delight."

Pros: "The flight was smooth; Attendants were nice and everything worked according to schedule"

Pros: "Very comfortable and attendants were very attentive."
Cons: "Checking in at the Tel Aviv Airport is an absolute nightmare! It is congested and disorganized."

Pros: "The Israeli crew on El Al were very polite and tried to help."
Cons: "When we arrived to Swiss desk, after checking in at home including choosing seats, we were sent to El Al desk and had to start everything from the start. We couldn't even choose seats . It was a great disappointment. We don't think we fly in Swiss again"

Pros: "By far the worst experience I've ever had in my life. 1. A day after I perches a multi destination tickets I called Swiss air costumer service requesting to upgrade my tickets to business class. no one would even try to help me. They just kept saying I need to contact my travel agent. After 3 phone calls I gave up and decided to wait and upgrade my ticket at the airport. 2. In Prague the night before my second flight I hurt my knee real bad to a point that I couldn't walk at all. The next morning I call Swiss air costumer service again trying to explain them my situation telling them I can't fly and won't be able to make it to my flight. Costumer service cancelled immediately all of my remaining tickets and try to sell me new tickets for a full price. I said I don't mind buy and pay for the one flight I missed but there is no reason for her to re sell me the rest of my tickets that I already paid for, again. Then she start to change prices up and down like in a Chinese flea market. At that point I begged her to talk to a supervisor but she Kept ignoring my request and just try to negotiat for a lower charg she kept me on the phone for 5 hours. My hotel phone bill for that one call cost me 150€. I never got to talk to a supervisor but she took down the charge to 517$ Not included a new ticket flying out of Prague. 3. For my last flight going home. I showed up 2.5 hours Earlier. asking to upgrade my sit to business fin desk send me to talk to asupervisor. The supervisor was trying to process my request but didn't seem to know what he was doing at all. One minute he was on his computer then the next minute on the phone with Swiss air headquarter then back on his computer for more then 35 minutes with no resolute. I still had an hour and half before take off when he told me he can print me the ticket but it's to late now since the gate for my flight is close and I already missed my flight. I said that's impossible cause I still have an hour and half to my flight but he insist on the gate been close and there is no way I can get on that flight. Right away I run back to front desk asking them to print my ticket as fast as possible cause I would really like to get on that flight. In front desk they told me not to worry cause I got plenty of time to get on that flight. So I gave up on the business upgrade and told them that at that point I'll be just as happy to sit by the window. Of course they put me on the very end exactly in the middle. After the door was locked I looked around and saw plenty of free sits available including by the window. 4. In Zurich I finally managed to upgrade my last flight coming back to Tampa fl to business and noticed that the only way they could do that was by contacting Swiss air headquarter for approval. When I asked why is that since I fly a lot and never seen anything like that before one of the lady's there told how Swiss air left all of their front desk powerless and all decisions must be made by headquarters."
Cons: "When we finally arrived in Tampa. It hook them an hour and a half to get are bags out. I honestly doubt I'll ever fly Swiss airlines again. Ever. Absolutely the worst experience I've ever had flying. Ps the crew on the plain ware a lot nicer and more professional the people on the ground."

Pros: "The new aircraft"
Cons: "Lavatory wasn't clean enough"

Pros: "Great flight crew and equipment. Courteous and helpful."
Cons: "Rude gate staff who boarded economy and business all at once causing a 45 minute delay. Indifferent to passenger complaints and only had one boarding scanner for the entire flight. Slow and inefficient, and worst of all, unapologetic."

Cons: "Don't like to wait for no one 30 min inside airplane"

Pros: "Everything was great :) food is good, crew is perfect"

Pros: "entertainment was fine"

Cons: "Everything was ok except that confusion we had while ticketing. Although we have been assigned on on carrier the flight was operated by a different one, which was not cleared in the purchase paper."

Pros: "I fly this line often, SWISS is immeasurably better than ElAl. The planes are modern and include an in-flight entertainment system, the food is light years better, the staff more considerate and attentive."

Cons: "Cervise was not so good was waiting almost 3 hours on check in"

Pros: "Overall very pleased with the airline"
Cons: "The only complant I have is not enough leg room but the price was great so it was a compromise."

Pros: "I liked the comfort of the aircraft and entertainment"
Cons: "That there was a delay which wasnt announced which meant i had to get through an new airport in a hurry for me to get connecting dublin flight. When i got to boarding gate everyone was boarding found this extetemly pressuring"

Pros: "the punctualty"
Cons: "little space betwwen the rows, bad food no entertainment and a very unfreindly crew"

Pros: "Loved the cute attendant we had on flight :)"
Cons: "Old TV screen and remote"

Pros: "Flight was good and comfortable"

Pros: "I'm very satisfied with Swiss airline excellent service starting from the flight attenders very professional friendly excellent food .if I would recommend this airline absolutely 100%.."

Pros: "Great kosher food! Very kind attendants."
Cons: "not enough foot room."

Pros: "Everthing went as planned. Left on time. Cannot complain."

Pros: "Friendly flight attendants. Great food"

Pros: "The seats The crew"
Cons: "Delayed on two flights Too hot on the first flight despite a number of people complaining"

Pros: "Great food and drink options."
Cons: "Due to special meals, food was quite delayed. Flight was also delayed so it was very tight to get to my connection."

Pros: "Schedule"
Cons: "Aircraft old"

Pros: "Overall good value for the price paid. The service is great and friendly."
Cons: "The entertainment system needs some improvement and upgrade."

"Great flight Will go again!"

Pros: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."

Cons: "Allow business passenger to use front bathroom."

Pros: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Cons: "I flew economy and all was good and appropriate to the level."

Pros: "Almost everything, especially the crew."
Cons: "Don’t feel like anything should be better to be honest"

Pros: "Great airline"

Pros: "very nice crew"
Cons: "my bagfage was lost"

Pros: "The crew was amazing, flight on schedule and good entertainment."
Cons: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."

Pros: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Cons: "A queuing system would be better-it was a bit disorganised at Amsterdam!"

Pros: "Friendly crew"
Cons: "KLM lost one piece of my luggage"

Pros: "Entertainment was amazing"
Cons: "Seats a bit hard"

Cons: "Entertainment"

Pros: "Nice attention and good food. Plane and seats are confortable"

Pros: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Cons: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."

Pros: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Cons: "Not having to walk outside in Edinbur4gh to board the flight."

Pros: "yes"
Cons: "not really"

Cons: "Lost all our bags so couldn’t ski"

Pros: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Cons: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."

Pros: "Good comfortable seat with extra leg room. Pleasant crew."

Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"

Pros: "Boarding agent extra effort to improve my seating!"
Cons: "Food amount less than expected."

Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"

Pros: "Landing"
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"

Cons: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"

Pros: "Crew was awesome"
Cons: "."

Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Pros: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Cons: "Cramped seating."

Pros: "Everything is top notch for an airline company."
Cons: "Nothing.... I enjoyed every moment of the flight."

Pros: "The leg room, was surprisingly roomy"
Cons: "The food and that there was no entertainment."

Pros: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Cons: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."

Cons: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."

Pros: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."

Pros: "Cabin crew were very professional."
Cons: "Aircraft returned to gate due to fault and was delayed for 45 min."

Pros: "Friendly staff"
Cons: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."

Cons: "Please Endeavour to put the expiration date on the food served in the flight."

Cons: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"

Cons: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"

Pros: "Flight crew; legroom even in cheap seats."
Cons: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"

Cons: "Boarding was a free for all. The travelers did not pay attention to the priorities."

Pros: "Very friendly and helpful personnel."

Pros: "Airlines issue"
Cons: "Profiling certain customers"

Pros: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Cons: "The amount of extras you have to click no to while checking in online."

Pros: "Excellent experience with the cabin crew."
Cons: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."

Pros: "Service provided by the staff"
Cons: "The navigation of the entertainment system is not very friendly"

Cons: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."

Pros: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"

Cons: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."

Pros: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Cons: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."

Pros: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Cons: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"

Cons: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."

"4 flights in 3 weeks between arrival and departure and all flights delayed about 5 to 6 hours ! What’s going on with AF ?! Not a low cost and you paid for that service !?!? Not anymore"

Cons: "Not to have 2 distressed cats on board meowing non stop for 10 hours."

Pros: "Poor"
Cons: "Poor"

Cons: "The food was not as usual."

Pros: "Upgrade was easy! Crew was beyond exceptionable! Can’t wait to fly again, guys!"

Cons: "Short and sweet"

Pros: "Crew were very good."
Cons: "No vegan food available."

Pros: "Nothing"
Cons: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."

Pros: "Good selection of movies."
Cons: "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."

Pros: "Entertainment programs"
Cons: "New variety of food"

Pros: "Quick boarding, comfortable seating. Great food!"
Cons: "The seats and IFE were a bit outdated. Comfortable, but outdated. My family had issues with their screens and one had to use the remote as the touch screen was no longer functional."

Cons: "No leg room at all, cant believe those seats met legal standard. The plane smelled, boarding was a nightmare because too many people had big bags. An announcement had been madd that vags would be collected, but obviously were not."

Cons: "Entertainment worked sporadically"

Pros: "The whole crew is so kind"
Cons: "Delta made my whole first flying experience the best."

Cons: "More options for gluten free food. Always get the same dish"

Pros: "The crew was amazing and extremely helpful!"
Cons: "The food could have been better"

Pros: "Tight seat, was moved out of exit row because of my age"
Cons: "Could have stayed in exit row. Plan arrived in Moscow late so flight was over one hour late"

Cons: "It was a great flight can’t think of anything"

Cons: "They lost my luggage :("

Pros: "The crew was very gentile."
Cons: "No enterteinment on the plane."

Pros: "On time, staff was nice."
Cons: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"

Pros: "Extremely hot the plane"

Pros: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Cons: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Pros: "Nothing"
Cons: "Horrible delay. I got letd to my next flyight. The airline stuff didn’t assist me at all and didn’t wanted to help me getting to my next flight. Horrible"

Pros: "Staff was so helpful and attentive to our needs.Providing service with a smile."

Pros: "Timely and smooth teansit."
Cons: "Food has a way to go to be appetising."

Pros: "That I was able to sleep a bit on the flight - and that we gained an hour."
Cons: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."

Pros: "More experienced, professional crew, better food and service."
Cons: "A screaming child for 8 hours (understood this is not their fault, but it did make the journey unpleasant). Old aircraft with small screens, no power etc."

Pros: "Nothing"
Cons: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"

Pros: "Food, service, comfort"

Cons: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."

Pros: "It was quick, very good space in premium economy. Good and friendly service. The food was better than expected"
Cons: "The crew did not announce the score of soccer cup semi final between Belgium and France"

Cons: "Screen broke half way through flight. Food was poor"

Pros: "Food and service was good and price was acceptable"
Cons: "Very long route"

Pros: "Nithing"
Cons: "They were unfreindly and rude."

Pros: "The friendliness and courtesy of the staff."
Cons: "One piece of my luggage was left behind in Paris."

Pros: "The cabin crew was very good!"
Cons: "The economy premium seats are very uncomfortable"

Pros: "Hospitality of the flight attendants"
Cons: "Toilets could hv been cleaned more often"

Pros: "Crew was welcoming"
Cons: "Space between the seats was too small."

Pros: "Short, lots of leg space"

Pros: "Cheap aircraft, not even headsets"
Cons: "Dirty aircraft, I expect more when I pay a lot"

Pros: "It was clean The crew was very kind Food was very good Flight was on time"
Cons: "Seats were exceedingly close Screens for entertainment were small and game controls were difficult to use"

Cons: "Too crowded"

Cons: "Meal choice missing kosher non-gluten combination."

Pros: "Boeing 777 had a lot of space. Good legroom. Timely departure and arrival, hassle free, safe trip all the way. Enjoyed the red wine; very delicious!"
Cons: "Seat didn't recline. The entertainment unit was very difficult to dislodge and raise to use (We were in the front). Movies were kind of older ones but I had reading to do so entertainment wasn't that important."

Pros: "Friendly crew; comfort; punctuation. Fast boarding"
Cons: "Simple food - very small amounts. No entertainment."

Cons: "Left a little late for no apparent reason."

Pros: "Same as above, the crew was very friendly and the food was great."
Cons: "Seating was cramped and uncomfortable for a tall person."

Pros: "Boarding was efficient, the flight was on schedule, crew was nice."
Cons: "The temperature for this leg of the trip seemed very cold. I wore 2 sweaters & a jacket plus the blanket. Hard to rate entertainment (I wasn't aware of any)."

Pros: "Our flight from Prague to Paris was on time, very comfortable and inexpensive. Crew members were friendly and helpful."

"The price but the service was poor and the staff was very rough and unfriendly."

Pros: "New plane, comfortable seats, very nice flight attendants."
Cons: "There is no way to pre-order meals on LOT flights other than calling a Warsaw phone number. Other airlines allow this both during online check-in and at any other time as part of managing your booking."

Cons: "Entertainment system operated intermittently. Headphone jack didn't make good contact with plug, no noise reducing headphones, mediocre food."

Cons: "Very bad seats"

Pros: "The crew was great! Was disappointed they gave us a A340 from air Belgium instead of the 787 Dreamliner we were supposed to get."
Cons: "Boarding was tough they made us board a shuttle like the 90’s and go up stairs was really tough with kids and carry ons."

Pros: "Entertainment system during the long flight from Warsaw to Tokyo."
Cons: "Take off from Tel Aviv was 4-5 hours late. This caused us to miss a planned half day trip to Warsaw."

Pros: "Nothing"
Cons: "Improve customer servive"

Cons: "The flight was canceled 2 hours before taking off. I was transferred to later flight with Austrian airlines"

Pros: "Food was nice."
Cons: "2hrs delay caused major inconvenience on my schedule."

Cons: "3.5hours delay"

Cons: "Din’t be almost 4 hours late No explanation, no apology"

Pros: "Excellent crew, generous service, excellent vegetarian meals (my request), great help on telephone prior to flight"
Cons: "The flight was delayed but we were not given any information. Bathrooms dirty towards end of flight."

Cons: "The flight got canceled"

Pros: "There was in-flight entertainment. The flight was cheap."
Cons: "The food was the worst I have had in 12 years of EU-Asia flights. They missed two connections, causing over 11 hours of delay and arrived at a different airport. We had to spend 4 hours with visa procedures and rechecking luggage in Beijing without staff assistance. Deplorable."

Pros: "Crew was nice!"
Cons: "It was an old plane"

Pros: "Ground crew (checkin counter) was very nice."
Cons: "Better seats (business is just a middle seat unoccupied), better food. No entertainment at all, not even music."

Pros: "Crew was OK"
Cons: "Business class seats are awful, as they are for all European flights. Regular seat with middle seat unoccupied. No entertainment at all (no movies, no music)"

Pros: "The aircraft was big and clean, but the seats were not comfortable. No entertainment at all, not sure why it was list for review. My biggest problem was with their communicates. I booked this flight from Tel Aviv to London with 60min.layover in Warsaw, the schedule LOT offered. .The first leg to Warsaw was 30min. late without any announcement and no one mentioned about how it would affected connecting flights. So I asked the flight attendent before lading in Warsaw and she suggested to run throught the security. We thought we might have a chance as we were sitting close to the front rows. Nah, not so fast. It turned out that's not as rsimple as unning between the gates, everyone had to be shuttled to the main terminal and only the business class got a small van and went first, abd we were not allowed on that van even I told the guy we needed to catch the flight. Long story short, we finally made to the gate, Thanks to a LOT personnel pushed us to the front of security check and informed the gate we were coming. We literally RAN after the security to the gate. They reopened the gate to let us in and the aircraft pushed away right after we got on. The luggage, with that tight schedule, of course they would not be able to make the swich to London. So we had nothing except the cloth from Tel Aviv, its about 15C in tempture, we were freezing. Waiting for our luggage to be delivered to our hotel for warm clothes before we can go out"

Pros: "Everything"
Cons: "Boarding"

Pros: "Food/drink options"
Cons: "Customer service"

Pros: "calm"
Cons: "the above"

Cons: "The crew barely spoke English, only polish and didn’t care about you if you didn’t speak polish. The food was horrible and tasteless. And my suitcase was broken into and my packet of cigarettes was ripped apart and half was stolen"

Pros: "Flight was fine, and on-board crew was polite and helpful."
Cons: "Both the check-in AND gate agents seemed to ignore that you are allowed one personal item (e.g. purse) and one small rolling suitcase (sized and weighed as per LOT requirements) and tried to insist that we check in our small suitcases (for free). In the end, they did relent, but I was surprised at this. There was a small but decent variety of snacks for this 4+ hour flight."

Cons: "Boarding started on time yet we took off an hour late"

Cons: "Still waiting for our luggage two hours after deplaning. The luggage has not been unloaded from the plane. Hundreds of people still waiting This is unacceptable"

Cons: "On Monday, May 21, payment was made for 2 suitcases in the amount of $47. At check in next day we were asked to pay and paid 40 Euro for 2 suitcases. We told them that we already paid, to no avail. We would like to have an explanation. According to LOT luggage policy we should not be paying for 1 suitcase per person at all.."

Pros: "Meals were surprisingly good. Dreamliner."

Pros: "Good price."

Pros: "Service and overall experience"
Cons: "Media system was not working correctly"

Pros: "טיסה מהירה"
Cons: "יצא באיחור של 50 דקות"

Pros: "my flight canceled from WAW to EWR"
Cons: "my flight canceled from WAW to EWR"

Cons: "2 hours late !!!"

Pros: "Your crew manager was being very arrogant.. No tolerance at all"

Pros: "The crew was hospitable and warm. All the in-flight service was attentive and high-quality. We had a wonderful experience with LOT and would reccent them."
Cons: "The only potential difficulty was the short layovers. We made our connection boarding with only 20 minutes to spare."

Pros: "Crew was friendly."
Cons: "Calling the trip 'business class' is simply a bad lie. While it is common in Europe to give this dirty nasty lie do not mistake this flight to a 'business class'. It is simply that you get same seats and spacing as in the other torture chamber known as "economy" which I call cattle class (I suspect they would not let them fly cattle in those conditions). This lie is based on leaving the middle seat empty. Otherwise teh torture is the same. In short I hope someone will sue the SOB that invented this concept and that was allowed to call this 'business class'. It is nothing short of a fraud."

Pros: "Very roomy well designed plane. Good communication from pilot and staff."
Cons: "I lost my iPad during this flight. Luckily it was found in the Warsaw airport but the airline did not do anything to help me besides giving me some phone numbers and email addresses. It would cost more to ship it back to the US then the iPad is worth. It would be nice if lot would provide help to get it to me."

Cons: "The flight was cancelled"

Pros: "the crew was friendly and helpful. it wasn't such a long flight and despite that, they still had smiles on their faces when you needed something."

Cons: "We were delayed. I was also asked to switch seats and was placed next to an ultra orthodox family, who was NOT happy to be seated next to a woman. This put me in an extremely uncomfortable situation, and the crew was not helpful in helping me resolve this. I basically had to go back and undo the switch myself - I would like to point out that the airline has just as much responsibility to protect me and my rights as they do to protect the other passengers, and I feel they fell short."

Pros: "It was on time"
Cons: "We were forced to pay for our checked bag and it felt like a scam. We even showed the staff the website where it said free 1st checked bag and they said we don't work for LOT we work for airport. Very scammy to me. Felt very unfair."

Pros: "Getting off at the end"
Cons: "Food, seats, no entertainment the worse business class in the industry. Boarding was also a mess. Absolutely no redeeming features."

Cons: "We were charged extra 50$ for our bags despite of Terms said that one bag up to 23kg is free"

Cons: "The airline left bagages of 30 passengers at Origen since AC was too small. Two hours at the airport to file report, have to wait for next flight Never again LOT"

Cons: "I flew with a baby and I wasn't given any basssinet on the flight, and even worse the crew was giving me a hard time about it."

Cons: "No space"

Pros: "Crew was polite and efficient."

Pros: "Newer plane. More efficient boarding process."
Cons: "No entertainment system at all."

Pros: "The staff serve nice"
Cons: "Chronic failure in flight schedules"

Cons: "No entertainment on that flight"

Pros: "All the rest"
Cons: "I bought economy ticket, yet I had to pay extra for my suitcase"