Daily cleaning, installation of cabin HEPA filters on flights from San Francisco
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There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 19h 30m
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Scores according to KAYAK customer reviews
Cons: "Boarding and airport were terrible. Needed to walk 2 KM from one gate to another, only to board bus back to original location. Bus needed to make multiple trips to accommodate all passengers, this took one hour for boarding."
Cons: "Delay of 1 hour, waited on the plain extra hour."
Cons: "The booking experience was exceptionally bad. Never again through you."
Cons: "At boarding they went in two stages. First stage they called people to board by category first people that needed more time then families with small children etc. HOWEVER, the put all of us in an intermediate room and the door to the gate was closed. They passed everyone so when the gate door opened everyone were trying to get to the gate and there was no order. That was stupid to say the least. Turkish could have waited the couple of minutes needed to get the gate open!!! and save the hassle!"
Pros: "Everything was fine"
Pros: "They offer 3 meals"
Cons: "Movies didn't work well"
Cons: "No no WiFi. Boarding time was late. Took over two hours. Management staff in the office was inconsiderate and rude."
Cons: "Boarding problems"
Pros: "Big plane"
Cons: "Boarding process was a zoo. Notificationso on loud speaker every 5 minutes waking you up"
Cons: "Delay 1 hour!"
Cons: "Too small legrom."
Pros: "Staff are EXCELLENT"
Cons: "Internet was spotty."
Pros: "Same as above"
Pros: "The quality of their team"
Pros: "Plenty of room Nice multimedia screens"
Pros: "Worst airline ever"
Cons: "Worst airline ever."
Cons: "Everything was pretty good."
Pros: "I liked your services but I have 2 things The airplane Wi-Fi like nothing I didn't use it because just for Turkish news what the different !!! N 2 : this plane is not comfortable because the space between the chairs is too tiny of the other airline company But in general it's okay but we are not happy too much Thank you"
Cons: "The delay"
Cons: "great delay without explanations"
Cons: "to hot, very hot!!!"
Cons: "The company lost my baggage"
Pros: "Quick and nice"
Pros: "To small area for passengers after security before boarding"
Pros: "Security at the Ataturk airport. Airtight and curious. No wonder terrorists could only strike outside."
Cons: "Departure time is always ten tative with Turkish. Even though they clearly were expecting a late departure, passengers weren't notified. When boarding time was pushed back 30 minutes, it was already 22 minutes overdue (and it started much later then eve n the pushed back time). Terrible standards/"
Cons: "Several TVs were not working. While some were repaired the TV for my viewing did not work. Though it was set right it failed raw weal times."
Cons: "Checked bag got ruined, servie was terrible"
Cons: "My Luggage did not make it, I don't have any information about it :) Lot of people did not get their Luggage"
Cons: "There e was NO Turkish air representative on the ground upon arrival. We needed a wheel chair the it was not arranged."
Cons: "No leg space for tall people, alas"
Pros: "We purchased coach tickets and were surprised at how nicely we were treated!! A very classy operation!"
Cons: "Staff not fluent & clear in English"
Pros: "Once on board flihht was fine."
Cons: "Had to board from tarmac up plane steps in the rain. Everyone got soaking wet. They should have some covering. Also some of my clothes in my suitcase arrived damp."
Pros: "Kind. Generous. Competent. Relaxed. Thank you."
Pros: "Kind. Generous. Competent. Thank you."
Pros: "See above"
Cons: "See above"
Cons: "Except the bad treatment in Istanbul connection to Tel Aviv which makes me reconsidering flying with the Turkish Air lines I have nothing serious to complain"
Cons: "There was nothing I didn't like"
Cons: "Didn't have a dinner option available.......ran out of chicken for dinner"
Pros: "Everyone was nice"
Cons: "No USB charger!"
Pros: "The boarding process was very smooth and we took off early and the crew was great and then we also arrived 30 minutes early."
Cons: "Nothing could be changed."
Pros: "Prompt boarding and good directions from the crew"
Cons: "AA cancelled the Dallas flight before this one so they could fill up our flight. This does not seem very considerate of our health during a Pandemic especially with their messaging about social distancing. They also did a very poor job of keeping people patient in the deplaning process. They should have better messaging and a very non threatening way of encouraging passengers to be patient and courteous. Maybe they good offer each passenger a choice some type of goodie like a mint or a chocolate that says "please enjoy this while you wait for others to exit the plane"."
Cons: "Crowded and hot just like Miami"
Cons: "No delays"
Cons: "It is what it is, doesn’t have to be better"
Pros: "seat was basic. prefer having tv screens in the seatbacks as opposed to using my tiny phone as a viewing screen."
Cons: "prefer having tv screens in the seatbacks as opposed to using my tiny phone as a viewing screen. only food available besides pretzel was pay food."
Cons: "The gate agents called all boarding groups with the boarding queue extending the entire length of the jet bridge and into the terminal beyond the gate area, making us stand in line ten to fifteen minutes longer for no reason."
Pros: "great entertainment"
Cons: "It would’ve been nice if we made it to fort Meyers!"
Pros: "Boarding was very smooth because the fligh had a lot of Sears availabke"
Cons: "Make AA a real earline to serve passengers not profits"
Pros: "Puntual, connexion gates very closed,"
Cons: "I need to paid 100$ or more to have a seat"
Pros: "Everything no complain"
Cons: "I like everything Everything no complain"
Cons: "There was a noise as if the seatbelt signs were turning off and on. As you can imagine that became extremely annoying."
Pros: "The crew was awesome, very attentive and helpful."
Cons: "The plain was very old meaning no screens, outlets, pretty much no entertainment what so ever. Seats are cramped."
Cons: "The seat assignments based on loyalty status - rude gate agents"
Cons: "Breakfast - lots of sugary items"
Pros: "Awesome service"
Pros: "The flights were on time and the staff was very friendly."
Pros: "Nice new aircraft - clean and comfortable. Entertainment selection and system is excellent. SFO airport is clean and efficient"
Cons: "I DO NOT like JFK airport. The signage is poor and it's difficult to figure out where you need to go. There aren't enough monitors and people in the airport are rude (including staff)"
Pros: "Delayed and no AC working..."
Pros: "Good friendly service. Flights were on time."
Cons: "I was on a flight to Dallas on an American Airline flight which arrived late due to weather conditions, and the connecting flight didn't even wait for me although they know why I couldn't make it on time. And I was only late for about 5 minutes."
Pros: "Free water and entertainment"
Cons: "No vegan meal options"
Cons: "I'm getting to Madrid 24 hrs after I was supposed to"
Pros: "Flight left late, due to mechanical problems, but managed to arrive only a few minutes late"
Cons: "No food available, even though flight departed at noon"
Cons: "More than 3 hours late and missed a press conference with a US Senator"
Pros: "Did not use"
Cons: "Tight seating"
Cons: "I got to Moscow, SVO. I didn't receive my bag. This sucks."
Pros: "The food was great!"
Cons: "The new baggage rule limits you to two bags in business on international flights☹️"
Pros: "crew was nice. Plane seemed new with nice seats. Entertainment was nice feature."
Pros: "Pilot did good job in tricky conditions at landing."
Cons: "Wish food were served."
Pros: "Landing at destination"
Cons: "Plane, food,seat, entertainment and missing flight crew"
Pros: "Everything was on time and luggage arrived at my final destination"
Cons: "Free wifi would be amazing :)"
Pros: "The entire fly, connections, food and both crews excelente. Flight on time."
Pros: "Airline and crew looked after us and kept us informed. My app said the flight was delayed but the captain didn't seem to know this so we sat for half an hour or more after planned departure. Maybe he hoped to get an earlier slot. We were 30 mins late in the end."
Cons: "No food for purchase, just a drink and biscuit."
Pros: "Good service, as efficient as possible"
Pros: "Headrest entertainment systems"
Cons: "Lack of comfort in the seat, pay for every little thing, departed late, 90% of all passengers seems to be lumped in "Group 6" making boarding extremely annoying. I suppose any other group costs extra."
Pros: "No food at all."
Cons: "Late by 40 min"
Pros: "The comfortable sitting and good hospitality by staff. Timely departure and smooth landing of aircraft."
Cons: "AA worst airline People They have working in SFO Incompetent Rude Useless"
Cons: "It was delayed for about a half an hour. Other than that it was great"
Pros: "Lots of free movies."
Cons: "No free food."
Cons: "it was really bumpy"
Cons: "I was told I had to check my duffle bag at the gate, that there was no room for it. When I dot to my dirty seat I found room for three of my bags in the overhead compartment."
Cons: "Pathetic airline service especially towards senior citizens.. One of the worst airline.. Poor baggage tracking system and Etihad staff lacks knowledge about their own airline.."
Cons: "Food selection"
Cons: "They lost my suitcase"
Pros: "They had a great selection of movies, each passenger received a blanket and pillow without having to ask, the crew was friendly and professional, and the takeoff and landing were smooth."
Cons: "During the reservation process it seemed that the ticket included luggage, and only when I received the ticket I discovered that I had to pay 30 Euro extra, each way, to check in luggage. The ticket was by no means low-cost, so I don't understand why that wasn't included in the price. And the food could have been much better, I really couldn't eat anything and I usually like airline food... :) Thanks!"
Pros: "Boarding was seemless and nice"
Cons: "There was a delay which was communicated, inflight entertainment could have been better"
Cons: "Food, all flights—ugh!! Basically bad school lunches."
Cons: "The condition of the flight attendants should be improve so that they not appear to be grouchy all the time. My video display was not functioning, when I asked for help the flight attendant seemed offended. He went to the back and did get it fixed. I thanked him, but he did not even look at me."
Cons: "I checked in online and paid for a checked piece of baggage, never received the boarding pass, so when I arrived to the airport to drop off the luggage and wait for boarding, the machines didn't recognize my ticket locator and I had to stand in line for almost 2 hours (missed my flight)…"
Pros: "Tv, food, blanket with pillow"
Cons: "Everything was wonderful"
Pros: "Nothing. Iberia wouldn’t let me on the plane."
Cons: "Iberia could have checked us in and if we had been unable to get on that particular flight could have put us on a different flight instead of just telling us we were out of $360 and we would have to pay full price for a new ticket."
Pros: "Food was good"
Cons: "British airlines delayed flight to my transfer. Missed my transfer to Madrid and got one to London. Leaving from London my flight on British was delayed by 2 hours AGAIN. Not good."
Cons: "Offer drinks, water"
Pros: "Nothing special."
Cons: "The seats are awful."
Pros: "not enough leg room. Tray too small."
Cons: "the above"
Pros: "The crew was amazing.The seats weren't bad but not super comfortable."
Cons: "The kosher food was excellent and delicious but cold.Our only complaint was that the boss of the crew laughing and making lots of noise when people were trying to sleep.It was great to see people so happy but not during sleep time.I loved the crew.They were very warm and friendly.Boarding was excell"
Pros: "the plane was clean and in excellent condition. crew was very professional and courteous. food ok Entertainment and screen quality very good."
Cons: "seats could be improved but overall not so uncomfortable"
Pros: "Loved the staff. As far as my experience flying Iberia for the first time is concerned, the the staff was very attentive and courteous. The food was not bad either as it was pretty good and included many beverage options. Would like to see how they do for flights lasting longer than 8 hours. Mine was only about 5 and a half hours from Madrid to Tel Aviv."
Cons: "Pedí un resumen del vuelo para ver lo que compré y nunca me llegó."
Pros: "Flew with the company Iberia was very good service ,easy flight ,good food ,all liked"
Pros: "helpful crew, fast boarding"
Pros: "Friendly staff"
Cons: "My airfare includes baggage with the receipt yet the agent at check in said I had to pay for luggage and I didn’t book with them directly. Low service level."
Cons: "I wish there was a bigger selection of movies and tv-shows to watch."
Pros: "It was my first flight with Iberia - I was very pleased with the entire experience."
Pros: "On time"
Cons: "The small space between seats"
Cons: "Tiny food. Late one hour."
Pros: "The entertainment was good and the crew was great."
Cons: "I had ordered a gluten free meal but in the chaos of my seat moving multiple times, it got lost in the shuffle so I wasn't able to eat much of the food that was served. I have long legs and the seat provided almost no where for them to go. I was very uncomfortable by the end of the flight."
Pros: "Fairly standard international flight. In flight meals were fine. Seats were spacious enough (6’3” I need the legroom)."
Cons: "Not a terrible negative in the slightest; the onboard entertainment won’t load until the plane is in crushing altitude. Thought it was weird as that has never happened before, but not really a problem"
Pros: "The entertainment system is pretty good. Touch screens work great, and you can charge your phone. The plane itself is fairly up-to-date, and the headrest is adjustable and very comfortable."
Cons: "I am 6' / 183cm and 210lbs / 95 kg. The seats are quite narrow, and little legroom. I don't think I'll fly them again."
Pros: "Flight left on time"
Cons: "Very tight seats. I’m not that tall and my knees were hitting the seat in front"
Cons: "Not enough place on board. Very poor company"
Pros: "Good seat compared to other airlines"
Cons: "The USB connector in my seat didn’t work"
Pros: "On time, Very professional crew."
Cons: "Could not do online check-in."
Pros: "seat is comfort"
Cons: "No possibility to order kosher food on the site."
Cons: "The plane was an Airbus 330. I'm 6'2" and was uncomfortable in the seat for 7 1/2 hours. My knees hit the seat in front, and later the person there reclined to make things even worse. Since I couldn't slouch, my head was far above the seat back. I realize airlines are squeezing space and this trend will continue. It's become an accessibility problem for me."
Pros: "Usually on time"
Cons: "Too crowd. Bad food. They do not clean at all between flights."
Pros: "Ibrya is grayte"
Pros: "It was short."
Cons: "Staff was not attentive to customers needs."
Pros: "Fast and clean. Smooth ride."
Cons: "There is no room for legs he flight was not comfortable .For flight more 5 hours,a plane must be larger,than AB 319"
Pros: "Meal and drinks"
Cons: "Flight was extremely packed and 5 hours long. It was loterlly from hell."
Cons: "Airline switched to smaller plane after check-in, we were bumped off. Instead of direct flight from Madrid to Tel Aviv, we were routed through Vienna. Instead of 4.5 hours, it took us more than 12."
Pros: "new plane"
Pros: "On time, no hassles. The flight went well."
Cons: "Didn't have any non meat food available on Good Friday. Apparently, the airline ran out."
Cons: "The flight from Madrid to tel aviv was very crowded, no place to hand bag, the seat wasn't comfortable like in a low cost flight. The was no TV, not even music. To bad"
Cons: "NO HUBO ENTRETENIMIENTO, EL AVION NO LO TENIA. EL PASAJE SE SENTIA INTRANQUILO . Y ESO HACE QUEEL VIAJE RESULTE MUY MOLESTO. ALICIA"
Pros: "nothing good happens"
Cons: "the last truck (madrid - tel aviv) was not with the same airbus that the 3 others (tel aviv - madrid / madrid - buenos aires / buenos aires madrid)... it was like flying in low cost with food (even the chair could not go backwards...very bad the last one"
Cons: "Crew was good but they could be friendlier (i.e. smile).."
Pros: "The crew was outstanding!"
Cons: "Slightly more comfortable seats would have been helpful."
Pros: "usb Power"
Cons: "The seat padding needs to be improved."
Pros: "Food was great, seat was amazing"
Cons: "Boarding was done by bus and it took too long and it want comfortable"
Pros: "Good movie selection"
Cons: "Multiple delays for my flight. First the departure was delayed which I know can happen. Then we boarded and sat for over an hour before take off. Captain made up a story about the plane needed gas and said we would take off in 15 minutes. An hour and 15 minutes later we finally took off."
Cons: "No entertainment. Flight was an hour late due to mechanical problems. They could have kept us better informed."
Cons: "Flight to Lisbon late. Missed connection Now have 10 hour delay"
Pros: "The crew was really nice"
Cons: "The food and proving more snacks and drinks"
Pros: "Crew was great and very friendly, and helpful. Was in Business class so not much to complain about, although the headphones were not working properly."
Cons: "The boarding area in Lisbon is very congested and disorganized."
Pros: "Correct timetabling and on time schedule Decent crew with high standard service wish you more success and further upgrade in your status to be as you deserve one of the best airline globally..!"
Cons: "Correct timetabling and on time schedule Decent crew with high standard service wish you more success and further upgrade in your status to be as you deserve one of the best airline globally..!"
Pros: "Nothing, I tried to cancel the reservation 3 days after I made it and couldn’t even get a percentage back. What a waste."
Cons: "Let me cancel the flight for a percentage back so I didn’t have to waste the entire price of the flight for a ticket I couldn’t use."
Cons: "We had to pay $120 for a checked bag because it “weighed too much”. The lady at the check in counter said they were weighing everyone’s at the gate so there was no way to get around it This however was a lie and they were not checking weight and people got on without having to pay the outrageous fee"
Pros: "Flight was on time, crew friendly on airport and flight. Plane was clean and sits were ok."
Cons: "The food could have been better."
Pros: "New plane, clean, entertainment system was state of the art."
Cons: "The flight attendants were not very nice. Seemed to not want to be there. Service was nearly not existent."
Cons: "The entertainment system did not work and could not be switched off. This issue could only be solved by the crew placing blankets over the screens. This happened both in my seat and my wife’s seat. I don’t think this is acceptable for very expensive business class tickets."
Pros: "the crew did really made sure we had what we needed."
Cons: "Should have made an announcement that the 3g cellular coverage was turned on. Went on in the middle of the flight and had no idea. My phone was in the overhead bin and I thought it was off. When I landed I had an outrageous fee. Should be given a choice to use it or not."
Pros: "The crew was really good and attentive"
Cons: "The boarding was a little chaotic"
Cons: "Good flight, on time. Service ok. Captain did a good job communicating. Nice touch with wine at dinner."
Pros: "Entertainment was fine"
Cons: "On my ticket I selected the lacto-ovo vegetarian meal and I never received it. I told the flight attendant and he said “we don’t have any more, chicken or fish”. I said “I am a vegetarian” and he gave me a tiny salad, a bread roll, and a chocolate mousse. I was very hungry as I hadn’t eaten in 9 hrs"
Cons: "Checked bag fee was expensive at $120 per bag. For the two of us bags cost $240. The plane boarded late this departed and arrived late. Otherwise a very good flight. Very comfortable, all Amenities worked, the plane was clean and the staff accommodating."
Cons: "The flight wad late becsuse of the immigration."
Cons: "Better service, comfy seats with recline and entertainment"
Cons: "Delayed by 30 hours with very little assistance, no money or spare clothes. Shocking treatment by TAP staff. Will NEVER fly with them again."
Pros: "loved the pillow and the blanket and the movie options"
Pros: "The better question is what did we not like."
Cons: "Careless staff, unorganized, rude, long lines with slow working agents. We were traveling with our three and six year old and started with a weather delay and then eventually a cancellation. We stood at the Barcelona airport from 7pm until 2:30am with our children. Nobody offered us food vouchers, taxi or hotel. We had to ask and only got a hotel which was an hour away and taxi on us costing us over $100 euro! Everything closed and our children ate cookies from a vending machine for dinner. Finally we got to our hotel after 3am and slept until 6:30am to catch another taxi on us back to the airport just to find out it’s delayed and we would miss our connection in Madrid back to Miami. We arrived the airport again at 9am and at 3pm we’re finally given food vouchers for our hungry children to eat something. American Airlines has a direct flight from Barcelona to Miami but they insisted they couldn’t do that for us and we’d again stay another night in Barcelona at a hotel. This would all be fine if we weren’t traveling with small children, they didn’t have school and we didn’t have to work and had extra money to pay for all the inconveniences. This was by far the worst experience we’ve had and will never choose Tap again for our travels!"
Pros: "Flight left approx. 20mins early, good service and efficient handling by crew."
Cons: "The long delay, more than 1.5 hours."
Cons: "It was nice to get a snack but the quality was mediocre."
Cons: "Flight delay"
Cons: "Crew was very sour faced, impolite and rude the whole time. Seats were way too packed"
Pros: "Good food. More or less on time."
Cons: "No electrical outlets."
Pros: "Excellent layout, excellent service."
Cons: "Flight got canceled and delayed, staffs very mean and unprofessional"
Cons: "They were lying about a supposed compensation for denied boarding which was supposed to be handed out in Lisbon. I didn't expect this behavior from grown up people, and such a company in Europe. TAP should be excluded from star alliance."
Pros: "Boarding was easy, fast and efficient. Crew were friendly and welcoming. Complimentary snacks were welcome and nice."
Pros: "Plane was delayed. Crew made no effort to keep us informed. Had to stand in the hot sun for almost an hour."
Cons: "Flight Washington delayed. Airport about closes upon Arrival!"
Pros: "The crew is always professional and keeps you informed of what changes there are."
Cons: "Food was a piece of bread with some ham.....why bother?????"
Cons: "Very poor check in!! We checked two bags when we went to the desk to get our boarding passes.....then when we were boarding the plane, I went through without a problem but my wife was flagged. we were informed that we now had to pay for our checked bags..both of us even though I had already been cleared. 70 dollars was needed...and so with our flight ready to leave we had to just about run 250 meters and then back 250 meters to catch our flight....we are in our 60's!!!!!. If we had to pay we should have been told at check in! and to make matters worse both of our checked bags are carryon size...we only checked them because we thought it would be convenient. Given that it was not our mistake that bag fee should have been waived....very poor customer service to people who have flown TAP many times........"
Pros: "I had a flight from Madrid --> Lisbon airport with a final connection from Lisbon --> NYC JFK and we were delayed in Madrid therefore arriving at boarding time of our other flight in Lisbon. The crew was so professional and prepared that when we landed in Lisbon there was a bus that brought about 25 of us who were connecting with final destination to JFK to the closest door to go through passport control and board onto our flight to JFK that they held for a good 30-45 minutes until all of us made our connection. Very professional and organized. Much appreciated that I didn't miss my final connection! Love flying TAP and will continue to do so!"
Cons: "The online check in open for a flight from the us to the europe must be open 24 before, indeed it has been opened only 16 hours before..."
Pros: "Treat like a guest 2 great meals."
Pros: "Good crew, ok seats(economy), good tv."
Cons: "Food was, well airline food, better than you find on domestic flights."
Pros: "The plane was really comfortable and clean with plenty of legroom, and the staff friendly."
Pros: "The plane was clean. The blanket was unusually large, for a plane blanket, so u could be nice and warm. The food was good and varied. The staff was friendly and every time they spoke to you had a smile on their face, as if happy to see you:)"
Cons: "I cant think of anything. It's a long trip that can be tiresome. So you can tell the airline tries to make it as pleasant as possible ."
Pros: "Nice crow"
Cons: "We spent about a half hour waiting to take off"
Cons: "Being sat in a middle seat. With that being said, it was OK. No problems."
Cons: "Oph, I wish I had better things to say about this airline! The person who signed us in for our first flight did so as a "no show" (we didn't know this at the time). That flight was delayed (they didn't have enough room in the plane for luggage and were scrambling to put things below). Once we arrived in at our second location, we sprinted through the airport but arrived at our gate with 10 minutes to spare only to be told that the entire flight was full and that we were not able to board. We asked- how this was possible? We are here on time, we have booked our tickets months ahead of time, and there is no one else here at the gate... it made absolutely no sense. All the staff people did was shrug their shoulders and said that they couldn't help us and that we had to go to the transfer station. My friend and I were upset- by missing our flight we were losing our last night in Barcelona, seeing our friends, etc. before heading back to the United States. Once we got to the transfer station, we were even more confused and upset however, because the staff person there told us that in fact our seats were available and that there was no reason why were not allowed on the flight. However, she shrugged her shoulders and told her that there was nothing that she could do. She offered us a $10 meal card, booked us for the next flight 3 hours later (which put us in Barcelona late at night, way too late to see the city or our friends), and offered us absolutely no help in getting a refund. We asked to see the supervisor and after waiting another half an hour he came out and told us the story about how the staff person in Marrakesh put us as "no shows." This was a complete system failure, however he offered us no refund, no support, beyond telling us to go on the website and filling out a form. Once we got internet, we tried to get to the form- link broken. We called the help line, and after waiting another 20 minutes, we got connected to a woman who said that she couldn't help us- we had to go to the transfer service desk and fill out a paper form there or the electronic contact form. It seemed that every person had been well trained in how to pass clients from one system to another, to see if we would get too tired to file our complaints. No one has taken responsibility for this abysmal failure of the system, no one has apologized, and no one has offered any reimbursement beyond a meal ticket. I highly recommended that people pay an extra $20 for an airline where people are properly trained in how to use their computer systems, where they won't lie to your face, and where they may have a system where complaints and be properly filed and responded to. I have no idea how TAP Portugal is still in business."
Pros: "The attention was great, cordial and polite, was right on time, the movies current and good, I enjoyed the food too.i will fly TAP again for sure."
Pros: "Wine and sparkling wine were better than anticipated, food was better than average;"
Cons: "I am pretty tall, so would have liked my legroom. Also, my luggage was lost, which is unusual. I had a 3h layover in LIS and did not expect luggage would be lost that easily."
Pros: "Customer service from SFO to YVR. The BNE to YVR customer service wasn’t good when I came, particularly from the Brisbane airport staff, but going back, it was great."
Cons: "Better food, otherwise good"
Pros: "Plane landed at 1511, at Gate at 1525 (a bit slow), I'm through customs (only 50 people in line?!) and at the baggage carousel at 1535 (long legs) and my bag is already there waiting for me!! I'm outside having a smoke at 1538! How do they do it?"
Pros: "Staff were friendly and helpful."
Cons: "Movie selection was limited although I found one in the lot that I thoroughly enjoyed. As always with Air Canada, you only get the most basic snacks and everything else is extra."
Cons: "My dad didn’t get on the plane because the previous one was late"
Pros: "Everything was good, fine, but nothing stands out as exceptional."
Cons: "Personal space seemed a little smaller than on some other airlines."
Pros: "the concept"
Cons: "the reality"
Cons: "waiting so long for baggage"
Cons: "That had to be the most cramped, uncomfortable airplane seat I have ever been in. And the coffee was awful."
Pros: "Ease of checking in, timely announcements and updates. Smooth ride"
Pros: "Everything was great"
Cons: "We're Not Satisfied With Our Seat From SFO TO YVR"
Pros: "The pilots were professional, got us there on time and did a wonderful smooth landing."
Cons: "The flights attendants uniforms were wrinkled and old, tired and worn out looking, their behaviour was the same. They were pretty much tired and disinterested in their job. Time to hire new blood, get new, fresh looking uniforms, and there definitely should be a weight limit, I have seen flight attendants who have to turn sideways to get down the aisle comfortably, what on earth would they do in an emergency. Yes size does matter. Look to JAP airlines for style and dignity in the job. Having said that I love Air Canada and fly it as often as possible home."
Cons: "I couldn't board the plane due to new documentation requirements for travelers transiting in Canada. I understand the rules of the internet fare (no returns, exchanges or cancellations) but the customer service was awful. They didn't offer me any other alternative but to loose full value of the ticket ($1700). Nobody (kayak, vayama, air canada or brussel airlines) gave me any kind of information about those new requirements and I ended up cancelling the whole trip as I couldn't find any other flight to get to Europe. Really upsetting...."
Cons: "My bag did not arrive at the same time I did. It was delivered several days later. I had to buy new clothes with my own money while I waited. Horrible experience."
Pros: "Good movies, had gluten free snack choices, so important"
Cons: "Would LOVE closed captioning ability on the movie screens."
Pros: "Incredible plane!!"
Cons: "Bathrooms and seats need to be longer!"
Cons: "It was horrible experience going through the Vancouver custom. Some one decided to random check a brown guy traveling alone. Okay, I get it. I give them credit for profiling me. But, I was very disappointed that they only know and follow the rules in their book. Dumping the luggage and wallet on the floor and then asked me to put everything back was not gonna help you find anything. They need to be bit smart and have some people skills. I mean a car salesman is smarter than this custom officer. I walked in for random screening with great respect for those officers but walked out with zero respect and maybe worse experience of my life. If you mistreat a innocent person just have a courtesy to say sorry or give them a stuffed canadian bear. We can understand!! One last thing for custom or border officers, treat the people the way you wanted to be treated."
Cons: "The connection process at YYZ airport. You need to clear security twice in order to connect. Risk of missing flights got connection because the walk to terminal is long and security checkpoint is very inefficient and sllw"
Cons: "The huge line up going through customs"
Pros: "Direct flight"
Cons: "Air Canada pricing is same as other non budget airlines like British airways, Lufthansa but service is on par with budget airlines like Ryan Air. I'm amazed how they get away with it."
Cons: "Gate 91 was allocated on boarding pass. It was switched to 95 Android did not inform anyone of the 10 pax waiting at gate 91. We were informed by one of the passenger that went to figuer out how Come that only 10 pax waiting at gate 91"
Cons: "The amount of hand luggage taken on board is getting totally out of hand people are boarding with two or three huge bags."
Pros: "Ability to charge my iPhone )"
Pros: "Good organized"
Cons: "Lost our bags for 3days"
Cons: "We had a hard time reserving seats in advance"
Pros: "Landing and take off"
Cons: "The fact that we couldn't get seating assignment until last minute"
Cons: "Left unattended in wheelchair at two stages"
Cons: "No snack."
Pros: "Seats more comfortable than most."
Cons: "Plane was pretty hot during boarding and taxiing"
Cons: "no snacks, no tea"
Cons: "The variety of new movies was somewhat limited when compared to United."
Pros: "No tv working. Surprise"
Pros: "They boarded anyone carrying a musical instrument early."
Cons: "No snack; not even peanuts!"
Pros: "I liked the comfort and the service"
Cons: "the long delay in Montreal"
Pros: "Check in and boarding process ok."
Cons: "Had to buy meal on the SFO-Montreal leg, which was at the snack/wrap level. Constraint space seats."
Cons: "Bag was given wrong tag # by check in attendant and went to wrong airport. Has been extremely hard to track down"
Pros: "Seat space, leg room"
Cons: "The vegetarian meal was awful"
Cons: "The crew member on ground were very rude."
Cons: "Love it"
Pros: "Good service, very attentive. Breakfast needs improvement"
Cons: "The middle seat is horrible, no room to even bend over to reach my bag which was at my feet. Very uncomfortable and no room to put the elbows because the other two seats take the elbow rests . Make it a double one or something because I couldn't even fall asleep for a second plus I got a back ache throughout the"
Pros: "Very nice people, seats large enough"
Cons: "impossible to work on my computer, plug without enough power turn off automatically"
Cons: "I was seated in the middle of the plane right by the bathroom in the middle seat, the lady to the right had the same idea that these seats were very bad cause they don't have much space as the others also it's right next to the bathroom,, were you get to enjoy the noise from the bathroom door to flushing not include the smell,,, I wonder why you guy charge more for seats with space and you don't give discount for the worst seats in the plane,,, The lady complained and they changed here seat I had to stay there and not be able to sleep for more than 5 mints, from the reasons that I said before,,, by far the worst experience,"
Cons: "2hrs delayed and no explanation the reason. So my arrival time in Toranto 2am instead of 10:45pm."
Pros: "Free TV."
Cons: "Tiny seats. Guy behind me was loud and kept kicking/pushing my seat."
Pros: "We checked in late and therefore weren't able to get seats together. At the ticket counter, we asked to get put together and were able to get these seats."
Cons: "As with all coach seats, they were cramped."
Pros: "Same as stated above"
Airlines flying from San Francisco have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from San Francisco
Masks required on board, masks provided on flights from San Francisco
Social distancing seating
Middle seats unavailable to book on flights from San Francisco
Testing for antibodies, testing for symptoms for flights from San Francisco
Waiving of change fees. Search flexible flights from San Francisco