Pros: "The crew was very nice and positive. The seats surprisingly reclined quite a bit. The dinner was actually good."
Cons: "The offer of wine. The wifi options."
Pros: "My husband was on a business trip and his company booked him in business class. Economy was overbooked they cave me a free upgrade so I could sit with him!"
Cons: "Cost of extra bag. Also size limit for overhead carryon"
Pros: "Smooth transfer from Terminal 3 to the International Terminal. Great airport. Easy boarding, friendly crew and very smooth flight."
Cons: "I was very happy with my flight experience with Swiss."
Cons: "My parents needed special assistance for boarding and changing flights in Zürich and SWISS was just phenomenal. Thank you very muc"
Cons: "1.5 hour delay departing put a slight damper on this flight but otherwise it was fine."
Pros: "We had a turbulent trip but our pilots were very competent and got us to Zuroch safely. Bathroom was pretty clean."
Cons: "The plane was an older model and very outdated. The flight attendants gave us a choice between chicken or vegetarian pasta. I chose chicken, but it was actually beef. The salad was literally iceberg lettuce and a slice of cucumber. Overall, the meal was one of the lowest quality I've ever had in am airline. The outdated onboard entertainment system was annoying to operate and it was impossible to even see the screen when the person ahead leaned back."
Cons: "Plane missed connection in Zurich. Transferred next day to United who charged us another $120 for extra baggage, which we already paid at Swiss. We would like reimbursement. Gyula E Balogh"
Pros: "Flights attendant proficinal , food was great , first time experience ice cream on airplane served. Seats are comfy and wide , much space between seats compare with other airlines."
Cons: "Nothing"
Pros: "I treated myself to Swiss Business (for a second time) for this trip and it was terrific. From the comfortable seats, the fabulous dinner, the outstanding Swiss staff from the baggage check to the wonderful flight attendants, the flight to Zürich and the return trip to Boston was amazing! I cannot say enough good things about Swiss. I would love to be able to fly Swiss Business again when I travel to Zürich in September 2019."
Cons: "carry-on baggage procedure not clear. deal with this issue upfront, not at end when cost is 3x more so Swiss can make more money this way."
Best responsive crew ever Miri has been amazing to take care of my special unfortunate needs with efficiency and kindness Her and El Al team are 👍👍👏 And all the young persons in the El Al team were top notch and with everybody Great experience , no hesitation to book a El Al flight and the Dreamliner is really a dream of comfort and modernity
Pros: "The service and the smiles of the team. Very professional pilot."
Cons: "The food...very bad."
Pros: "Seats had enough leg room compared to the normally moved close together seats on El AL planes."
Cons: "No hot drinks or any drinks were served other than a small water bottle."
Pros: "The entertainment and that’s it"
Cons: "The flight was late for an hour and it’s not the first time with el al"
Pros: "The crew was ok"
Cons: "The flight was delayed for almost 3 hours while we were already sitting in the airplane"
Cons: "The flight was delayed, crew was not helpful in my cabin, entertainment system was outdated and totally broken at my seat."
Pros: "Fairly empty flight. Decent movie selections. Pleasant crew."
Cons: "I shouldn’t have upgraded to Economy+ b/c the front row (in Economy) has no where to store your things except overhead, the extra legroom is negated by everyone using your row to cross between aisles and the screen that folds out from the armrest wouldn’t stay upright & required constant adjustment. No WiFi is disappointing for a 12+ hr flight."
Cons: "High cost, no seat allocation at check, extra money for a small beg"
Cons: "Got the worst seats on the plane. Didn’t have an option to select seats while booking. If the reason for a good flight price is bad seats it should be stated up front. ‘No seat selection’"
Pros: "With el al I felt more safe to fly with.."
Cons: "Food was cold, time for boarding was a lot."
Pros: "That we got home"
Cons: "It was 2 hours late which meant we missed our train and got home 4 hours late"
Pros: "Budget carrier. No frills. You get what you pay for."
Cons: "At least provide water."
Pros: "The check-in, pre-boarding, flight, and arrival were fine. We left a little late, but arrived on time."
Cons: "As expected, the seats did not decline and the spacing between rows was tight. It would be nice to have more room and reclining seats, but that is not the style for this airline."
Cons: "Terrible service! Had to pay 50 pounds to check in bags, but didn’t get checked."
Pros: "The crew very unpolite My reservation was for me and my husband and the gave us separated seats"
Cons: "Quality of service Long lines Very caotic Terrible experience"
Pros: "Amazing crew. Friendly. Extra leg room for free. Nice company in plane"
Cons: "2 people were kicked off the plane because they were drunk and called the flight attendant FAT BOY. not only once ! i can still see the flight attendant quite distressed. It’s absolutely horrible to see these things happening more and more often. The police have arrested them and thank god we weren"
Pros: "The crew was very friendly and helpful. For me, this makes all the difference in the world. I'll even overlook small problems if staff is pleasant."
Cons: "It was unclear that we had to check ourselves in ahead of time online. The check-in crew said there was absolutely nothing they could do for us and that we should have read the "terms and conditions". Luckily, we arrived at the airport extremely early, so I had time to check in on my phone."
Pros: "Boarding line looked long but it was quick and easy. Seats were more comfortable than other economical airlines. The flight was a short one so no food was needed although offered at cost, and for entertainment I had my music and a book."
Pros: "easy, no fuss boarding and flight"
Cons: "the queuing to have your bags scanned as you board your flight was confusing as there were 3 queues in the same space for flights leaving within 10 minutes of each other. Not a big deal, but someone explaining which queue to those at the back would have been helpful"
Pros: "Norhing"
Cons: "Air Stewardesses disappeared for a 20 min break mid flight!! We were told not to press call bell!! Also they boarded us from both ends of the plane. We were bussed to the front with seats at the back. Traffic jam!!"