Guest reviews
Overall rating
8.4
Excellent
Based on 88 reviews
Cleanliness
8.4
Comfort
8.5
Pick-up/Drop-off
8.5
Value for money
8.2
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Pros
""Easy drop off, friendly service.""
(in 1963 reviews)
"Staff friendly & very helpful."
(in 2020 reviews)
"reliable flexible good customer service."
(in 556 reviews)
Cons
"I didn’t even get the car."
(in 2541 reviews)
"You don't accept debit cards"
(in 2455 reviews)
Recent reviews
Traveler rating
26
10
1
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4
Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
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9.6
Pros: Friendly staff, knowledgeable
Cons: cleaner car and bathrooms within facility
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8.8
Pros: Easy pickup
Cons: More polite staff
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9.2
Pros: Pick up gentleman was very friendly and explained everything very well. Drop off was super easy at airport.
Cons: We were very satisfied on pick up and drop off.
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10.0
Pros: Free Shuttle from the ship. New car. Smoothly handed over. Everything great!
Cons: Nothing.
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9.6
Pros: Shuttle from port to Alamo super quick; friendly; easy to find Mykael who checked us in was super friendly, polite, nice Car was very clean
Cons: not much
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9.6
Pros: The shuttle was there immediately, and the driver was very friendly and helpful. The facility was of good size, and staff was ready to help, which they did efficiently.
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8.0
Pros: Pick us up from the cruise terminal much faster than the other companies.
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9.6
Pros: Staff was extremely nice.
Cons: Surprised at the cost of the rental for only a few hours.
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7.6
Pros: The car was clean and new.
Cons: The car was only filled half way with gas.
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10.0
Pros: Easy to drive, clean, easy to return (in the daylight). I took the car back early (the same day I picked it up) and got a shuttle from my hotel to the airport the next morning so that I wouldn't have to navigate the return area at 5:30 a.m.
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8.0
Pros: Yes they were. Drop off was a breeze
Cons: More employees attending customers at peak hours depending on local events or arrivals etc
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7.6
Easy pick up from port but overpriced
Pros: Easy to rent- van was waiting for us at the port- convenient. However, was $140 for 1.5 days and I think that was too steep.
Cons: Could have been a bit cleaner inside- it was adequate but the inside had drip stains that should have been wiped down
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