Guest reviews
Overall rating
7.1
Good
Based on 69 reviews
Cleanliness
7.2
Comfort
7.4
Pick-up/Drop-off
6.7
Value for money
7.1
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Pros
"Staff were friendly and helpful."
(in 1394 reviews)
""Great price, very clean car.""
(in 3750 reviews)
"Great car and easy drop-off"
(in 1485 reviews)
Cons
"Terrible customer service as well"
(in 355 reviews)
"Will NEVER use Budget again!"
(in 252 reviews)
"Car smelled like smoke !"
(in 239 reviews)
Recent reviews
Traveler rating
14
8
9
8
1
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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10.0
Pros: yes
review from
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4.8
Cons: Damaged and dirty vehicle
review from
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9.2
Pros: Very good service
Cons: All the cars in FL lot were dirty on outside, I think salt spots
review from
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4.0
Cons: The company charged me extra for nothing or the quote from kayak was wrong
review from
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10.0
Pros: Super friendly staff, great value, great location !
Cons: Nothing! Top notch! Thank you!
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6.0
Pros: Staff at pickup and drop-off was friendly and efficient. Shuttle service to pick up was good and the driver was courteous.
Cons: The car was not clean. Seats were stained and it looked like the vehicle was not vacuumed properly after the last rental.
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9.6
Pros: Yes
review from
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3.6
Pros: The quickness to the response of exchanging the car after the one they originally rented me had a malfunction and the upgrade to a large vehicle.
Cons: the mysterious $9.99 Portside charge that was not outlined anywhere. I had made a call to budget to confirm any additional charges prior and was not made aware of that. When I arrived at the budget office they told me I will be charged an extra $9.99 which makes no sense as it appears be assigned arbitrarily to non local customers.
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10.0
Pros: Great pick up and easy drop off.
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10.0
Pros: It was great that they followed up with me while I was heading down there. They wanted to make sure I arrive on time to get to the cruise.. the drop off was very smooth.
Cons: During pickup at the port, there was no sign or notice on when the pick up time would be. We had to wait about 30 minute before we saw the shuttle.
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8.4
Cons: Do way of charging the charges back to the different in Canadian dollars
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5.2
Horrible shuttle service
Pros: Got off a cruise ship and waited 45 minutes for a shuttle and when it showed up our party of 13 would not fit in it. Horrible service. Line at the budget office was very very long. Agents were very nice. Shuttle driver very nice but harried
review from
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