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2.0
We had to wait 1.5 hours to be picked up by the Budget shuttle and then had to wait another 2 hours at the Budget facility to get our car. We had a reservation and still had to stand in line for 2 hours to get the car. We had reserved a Ford Edge because that was the largest midsize SUV available when booking the reservation, and there were 5 of us with 7 pieces of luggage. When we finally got through the line to get our vehicle they gave us a Jeep and said that was the largest vehicle they had. Absolutely the worst rental experience I've ever had and I rent cars every week. I highly recommend seeking a rental elsewhere unless you have very low expectations, time to burn, and don't want to get what you pay for.Reviewed 2022 Jun 26
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10.0
Woman behind the desk in cape Canaveral was fantastic, we went to the wrong office, but still managed to help us out. She was on her own and had a few customers, but was well able for it. I would use them againReviewed 2022 May 27
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2.0
We booked the same address we picked the car up from initially the week before. Somehow, in order to pick up at this address, it needs to be labeled as “Port Canaveral” and not “Cape Canaveral”. Same street, same number. But this budget charges $9.99 more for the “change” from one location to another. This is a scam and should be removed as a selection. They had us by the throat leaving us no option but to take a smaller car (we paid for a full size car but were told all they had was a Kia Forte for four people and luggage or no car at all) and the $9.99 charge. Also, the car was still dirty including an half empty open beer in my 11 year olds door cup holder and brown vomit on the interior roof. I have pictures of all these as well.Reviewed 2022 Apr 05
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6.0
Rented car from cruise port for day trip. Our flight left late that night. Flight got cancelled and we had to drive 10 hours home. The act of changing our short term one-way rental to a longer term one-way rental took 3 phone calls, 45 minutes on hold, and an additional tripling of our initial rate. The agent couldn’t tell me if the rate quoted was in addition to what I had already paid or not. Not very helpful. But I didn’t have a choice…we were stuck and needed to get home.Reviewed 2022 Apr 03
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8.0
The personnel at this location were pleasant knowledgeable and patientReviewed 2022 Mar 28
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10.0
Great car. Great customer service.Reviewed 2022 Mar 20
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2.0
First, it took 2 hours in line to get our car. Then, We returned it 2 days early to be charged $40 more than the price I reserved the car at, how does that make sense?Reviewed 2022 Feb 17
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4.0
The car was fine. The counter service was very poor. The line took 1 hour and after having a reservation with a firm price they stated they're not in Cape Canaveral and are considered Port Canaveral. When we booked we put in Port Canaveral but only the one in Cape Canaveral kept popping up. When we told the lady she said it's ok we'll give you the rental car but it'll cost 10$ more. When we asked where's the other rental place she said it's the same bldg but we have to charge extra for people from cruise ships. That was total BS as others were given a waiver and she just wouldn't listen.Reviewed 2022 Feb 07
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2.0
Made a reservation, but when I got there and waited line for 20 minutes - I was told to wait until 10:00, the time I listed when I made the reservation. Because the lady on charge said she had no cars available. Waited an hour until 10. Got the same routine, except now it was wait until everyone getting off cruise ship is gone. In past I’ve always been offered a different vehicle, or told someone is getting a turn in ready, or (worst case) so and so across town has a car for you, let us shuttle you over there. Rude and terrible service. Never again at Budget!Reviewed 2021 Dec 19
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10.0
I was able to change my car size reservation and ended up pay half of what I would have paid originally.Reviewed 2021 Dec 08
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2.0
Awful experience and I suspect I will have to fight over billing.Reviewed 2021 Oct 30
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10.0
Pros:priceReviewed 2021 Jul 05
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