Guest reviews
Overall rating
8.0
Excellent
Based on 18 reviews
Cleanliness
8.2
Comfort
8.0
Pick-up/Drop-off
8.2
Value for money
7.8
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Pros
"staff very helpful and friendly."
(in 779 reviews)
"Very easy pickup and dropoff."
(in 882 reviews)
"And friendly customer service staff."
(in 213 reviews)
Cons
"Car smelled like cigarette smoke!"
(in 116 reviews)
"Clerk said no cars available."
(in 1799 reviews)
"Customer service was the worst."
(in 163 reviews)
Recent reviews
Traveler rating
4
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1
0
2
Find reviews that mention:
customer service
car was clean
pick up the car
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car available
great car
easy drop
friendly staff
great service
quick and easy
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airport location
great experience
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10.0
Pros: Staff was friendly and helpful. Drop off was easy.
Cons: Bigger waiting area. We had to wait almost 4 hours due to the time I had requested the start of my rental. One family took the whole air conditioned area and stayed there
review from
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8.8
A bit of a wait, but good car.
Pros: The car ran really well, and was a slight upgrade.
Cons: The line at the Port was pretty long to pick up the car. Also, the car had no USB charging port. The car also wasn’t completely cleaned; the cup area had junk from the last user.
review from
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5.6
Pros: Once we finally left everything was fine.
Cons: Not enough help for busy time.
review from
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10.0
Pros: Service, quickness, car
review from
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2.0
Worst of the worst
Cons: Took their shuttle almost 1 hour for pick up at the pier. The shuttle was too small for the luggage. The parking lot is unpaved and gravel. Try pushing luggage from a cruise through that. Unfriendly counter and shuttle driver. What else could you want?
review from
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9.2
Avis is now my go to for car rentals
Pros: Customer service was amazing. They went above and beyond to take care of us!
Cons: Everything was smooth. The pick up line was a little long but it moved fairly quickly.
review from
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2.0
Cons: They did not respect my reservation and i was left without a car. Had to pay twice the amount for a car rental with anither conpany. Highly upset...
review from
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