10.0
Pros:Front desk was very quick and helpful. Couldn't have been betterReviewed 2019 Dec 08
review from![kayak]()
10.0
Totally convenientPros:We went on a cruise and were picked up immediately by a shuttle that took us to pick up our car. The gentleman that picked us up helped with our bags and was friendly. Our reservation was suppose to be at 12 but we were able to get our car a few hours early. It was convenient, accommodating, the car was in nice condition, staff was friendly, and the price was very affordable. Will definitely be doing business with them again.Cons:I have nothing that I was not happy with my experienceReviewed 2018 Oct 07
review from![kayak]()
3.2
Pickup shuttlePros:Car return was easy and quickCons:Our rental pickup was from (N ATLANTIC AVE, CAPE CANAVERAL, FL), we were supposed to be picked up from port Canaveral which is 3 miles away from this office. They have only 1 shuttle, we waited for 2 hours for a pickup. The rental office never pick up the phone .we tried to call the headquarters numbers, even the managers couldn't get hold of them or do anything for us . SO IGNORANTReviewed 2018 Sep 09
review from![kayak]()
6.8
Over Reserved?Pros:The agent, Hash, who served us was awesome. Calm, patient. He apologized for our wait, upgraded us to a nicer vehicle & said we wouldn’t have to refill car.Cons:Between Thrifty & Dollar, they accepted more reservations than they had vehicles for. We stood in line for nearly an hour before we were waited on.Reviewed 2018 Feb 19
review from![kayak]()
2.0
Horrible customer service and long waitingPros:I made a reservation to pick up 10 am lined for at 9:30 am and finally got the car at 12:30 pm. No enough cars staff are not friendly at all except shuttle drivers.Cons:Do not take reservation more that what you have in the stockReviewed 2017 Aug 15
review from![kayak]()
8.0
Cons:The office was closed and afterhours drop off instructions were confusing, complicated, and bizarre. The only available parking spot when we arrived was handicapped, which I parked in anyway, and by the time we left two more cars had pulled in with no place to park. Felt uncomfortable dropping the car keys into a mail chute but that was the instruction. It was all just weird.Reviewed 2017 Mar 08
review from![kayak]()
7.2
Not enough staff.Pros:The Port Canaveral office is VERY busy on a cruise morning. We spent about 15 minutes waiting to turn in the car and another 30 minutes standing waiting for the shuttle to the ship. Needs some more staff.Reviewed 2017 Jan 19
review from![kayak]()
6.0
Cons:the shuttle bus never came to port canaveral we had to take a taxi to get to the rental center, all the shuttle buses from the other companies came frequently while the dollar shuttle base came in almost two hours of waiting, one timeReviewed 2017 Jan 10
review from![kayak]()
3.6
Drop off location very confusingPros:I ordered the car with different drop off location than pick up location, the guy asked me to go to the airport service counter to get receipt, after he checked everything was fine, I waited forever there, there was only one person there, I never expected dropping off car will take that much hassleReviewed 2016 Dec 26
review from![kayak]()
6.0
HurricanePros:It was a car.Cons:We had to return the car early since there was a mandatory evacuation, yet no money was deducted.Reviewed 2016 Oct 14
review from![kayak]()
3.2
Poor Service/Filthy VehiclePros:The affordability and vehicle size (Jeep Patriot) selection was the only great benefits.Cons:The poor service at Cape Canvareal Dollar Rental: short staffed, rude whenever they did decided to speak, provided empty tank vehicle, personal items left behind from at least 3 other people (car title/job application/insurance card/used baby wipes), smelled terrible (a@@hole), sticky interior, service engine light came on, drove like a scooter, and sounded like a scooter!Reviewed 2016 Sep 05
review from![kayak]()
2.0
Station was closedCons:The station was closed at the time of arrival Had to search for another car and all car companies were out of cars sooo badReviewed 2016 Jul 17
review from![kayak]()