Guest reviews
Overall rating
8.4
Excellent
Based on 37 reviews
Cleanliness
8.7
Comfort
8.3
Pick-up/Drop-off
8.4
Value for money
8.0
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Pros
""Easy drop off, friendly service.""
(in 1963 reviews)
"Staff friendly & very helpful."
(in 2020 reviews)
"reliable flexible good customer service."
(in 556 reviews)
Cons
"I didn’t even get the car."
(in 2541 reviews)
"You don't accept debit cards"
(in 2455 reviews)
Recent reviews
Traveler rating
7
5
3
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3
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6.4
Pros: The staff was nice, and the process of picking up and dropping off was super-fast and easy.
Cons: I got a hot deal car, so my expectations were extremely low, and still the car did not live up. I got an ugly blue Chevy Spark. The car was TINY, both front to back and side to side - I've been in go-carts with more room. I'm not even 6' tall, and I barely fit. My brother and I literally couldn't fit in this car together at the same time. This was bad enough, but what I paid per day was nearly twice what I've paid for a Mercedes or BMW in the past. Sadly this was still the best experience I've had renting a car in Ft. Wayne. Somehow compacts have moved up to midsized status (e.g. Rav4), and prices have still gone up. This whole mess has made me less likely to rent a car, less likely to fly, less likely to travel as a whole.
review from
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7.6
Pros: Staff was great. Had to extend for 24 hours very easily done. Very accommodating
Cons: We wanted a Tahoe. Replacement car was a Nissan. Hated everything about the car. Not a equal replacement size, comfort or drive ability wise at all
review from
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7.6
Cons: When we picked up the car it was only half full of gas. We also we're not able to rent car seats for our twin two year olds. The counter person was pleasant but less than helpful. When we returned the car the counter person was awesome. I wish car seat rental options were available when reserving the vehicle.
review from
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10.0
Pros: Staff was wonderful
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10.0
Pros: The staff at pickup and drop off were very friendly.
Cons: Everything was great.
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5.2
Cons: I reserved a mini van 3 months ago and when I went to pick it up they didn’t have any. They gave me an explorer. That’s not what I needed. I needed a mini van. We had to change our whole vacation and it was terrible!
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10.0
Pros: Polite, prompt, clean, less expensive. Very nice.
review from
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7.6
Pros: easy pick up and drop off, friendly and helpful staff.
Cons: Old car, a bit musty and dirty.
review from
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8.0
Vehicle not available
Pros: I reserved a month in advance hoping to get the caravan reserved. They upgraded me to a pickup ( since I had a large item to transport) with a dis pint for not having available what I needed. They were very sincere about helping me get what I needed to replace the caravan
Cons: The vehicle I reserved not being available when I had requested it a month in advance.
review from
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2.0
Wrong rental
Pros: The car was great
Cons: Found out upon my return that the car assigned to my car rental agreement was switched with another person who had my same last name, and I had his. This placed several holds on my credit card for entire payments for a more expensive car than mine.
review from
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2.0
Bad deal
Pros: Good price online
Cons: It said unlimited miles on line. But they had a limit of 750 miles for a week rental. I canceled the rental.
review from
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6.0
Any Chevy is not an Altima
Pros: Location
Cons: Ultima or similar was a chevy malibu... there were much cheaper offers for chevy rentals on kayak. I went with Alamo to have a nicer car, but did not get it.
review from
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