Guest reviews
Overall rating
7.1
Good
Based on 49 reviews
Cleanliness
7.3
Comfort
6.9
Pick-up/Drop-off
7.3
Value for money
7.1
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Pros
"Staff were friendly and efficient."
(in 2332 reviews)
"Car was clean & comfortable."
(in 5675 reviews)
"PIckup and dropoff was was quick."
(in 2382 reviews)
Cons
"The car was very dirty"
(in 195 reviews)
"There were NO cars available!"
(in 6133 reviews)
"I'll never use Hertz again."
(in 511 reviews)
Recent reviews
Traveler rating
10
4
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10
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10.0
Pros: Friendly and helpful staff.
Cons: More clarity on drop off, where specifically to park, etc.
review from
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3.6
Pros: staff was rude and very not helpful and nasty
Cons: price and customer service
review from
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2.0
Cons: I was told at the fort wayne airport if i got gas thru them the charge of $30 would be pro rated in South bend based on what i used Well SB they said no no no we dont take off $ amount based on usage when all i used was a 1/4 tank so what the original fee was $68 turned out to be $122.72 also the drop off in SB was a nightmare to just to find it and parking lot dark and i had to find someone in lot to help me. finally found a guy n then he was of very little help
review from
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2.0
Cons: Hertz called me 14 hours before my trip and canceled my reservation. They said they had no vehicle for me. Hertz sucks and so does Kayak.
review from
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2.0
Pros: The agent was wonderful but there was a long line
Cons: I made a reservation for a car pickup at the airport but when I got there, I was told that my pickup was six miles away. Thank God the agent was able to find me a car
review from
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7.6
Pros: Jaigon (no idea how to spell his name but y’all, red-headed gentleman) was awesome! He was kind, nice, easy to talk to and worked his butt off to get us going and out with the vehicle. When I came back to drop off, he took the keys and told me he’d send the receipt. I was in and out. He is great!
Cons: We got there at 1:00pm. Walked in to no one in the office but heard voices in the back. I went back and found 2 employees “on their lunch break”. No one else to help us, they didn’t stop eating. 17 min later, Jaigon came in and helped us. Had I not needed the car, I would have left. I was not happy.
review from
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6.0
Pros: Our car had serious mechanical issues with the right rear. Made horrible sound. Wipers should have been replaced. This car should not have been rented out until repaired and reinspected. Dangerous!?!!
Cons: Have another car available but the city was completely out of rental cars....
review from
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8.0
Good
Pros: Good gas mileage of car.
Cons: Car was not ready at time of pick up, causing me to wait 20-30 extra minutes. Another vehicle was ready, however, was not the size of car I had reserved. It was smaller. Employees had to clean out the car I rented.
review from
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2.0
Confirmation but no car
Pros: Nothing
Cons: I drive from Chicago towards Fort Wayne only to find out there were no rental cars available even though I had a confirmation
review from
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9.6
Good for a trip with Mom
Pros: New car. Comfortable ride.
Cons: Long walk to desk from parking my old car in long term parking.
review from
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7.6
First time renter with hurts. Will use again!
Pros: My wife and I rented a midsize car for a road trip to Cincinnati with the kids. Pick up at the Coliseum Boulevard location was very easy and extremely convenient for us. The car was a very nice newer model sedan with low mileage and got great gas mileage.
Cons: The only negative comment I would say is they could have paid a little more attention and detailing as there was water spots on the inside of the windshield.
review from
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10.0
Easy breezy
Pros: Time to pick up car Ease of understanding contract Friendly staff Car was clean and appropriate
Cons: I had to read the fine print about the refueling. They had marked that I would pay $9.99 a gallon to refill if I returned it with less gas than what I received it with.
review from
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