Book Hertz car rentals in Fort Wayne

Reviews for Hertz in Fort Wayne

Recent reviews

Traveler rating

Wonderful

6

Very good

0

Good

0

Okay

0

Fair

1

Mediocre

0

Poor

8

Find reviews that mention:

customer servicefriendly staff

2.0

When I picked up the car, the employee told me it had half a tank of gas, which it did. However he put on the rental agreement that it was full. I did not notice this until after they charged me an additional $47.00 for gas. It had more gas when I dropped it off than when I picked it up.Reviewed 2023 Jun 20

review from

2.0

Do not use Hertz in Fort Wayne anymore! There was no staff member there at pickup. Myself and 5 other renters were waiting outside and no staff member ever arrived. I called a "nearby" hertz (60 miles away) to ask if they could find out what's going on at our location. After a few minutes making phone calls, the nearby staff member came back on the line and said that no one was working and that no one would be coming. We were all out of luck. I needed my rental car to pick my mother up from the airport to see my dying grandmother in the hospital. When trying to cancel my reservation, after almost 1 hour on hold, the hertz employee told me that they had no ability to cancel it since it was booked through a 3rd party. That's after spending HOURS on the phone trying to navigate automated phone tree systems with priceline, the 3rd party booking agent, and hertz. These automated systems would literally trade me back and forth with each other. I was finally able to cancel my reservation through the hertz website just after a hertz phone center employee ARGUED with me that I was dumb and they could not adjust or cancel my booking. When I finally was able to cancel it, I was charged a $50 cancelation fee. I am outraged by this fee, but who on earth would I even begin to talk to to try and get my cancelation fee refunded? I will never use hertz again and tell everyone I meet to avoid them like the plague. My grandmother is now dead, by the way. Thanks hertz, for making those last precious moments with her full of frustration and outrage.Reviewed 2023 May 06

review from

2.0

We were on our way to pick up the car and we were notified that they did not have a car available. Claimed that people had brought back damaged cars & that they could not use them. We waited for 3 days to see if they would be able to get us a car. They were not. So we gave up.Reviewed 2022 Oct 02

review from

2.0

Called me saying they had no cars minutes before my flight leftReviewed 2022 Sep 14

review from

10.0

Clean cars and friendly staff in FWAReviewed 2022 Sep 02

review from

10.0

Price, customer service and vehicle were all greatReviewed 2022 Jul 10

review from

1.9

Hertz did not have a car for me despite having a reservation. They basically told me they didn’t care and good luck finding one.Reviewed 2021 Sep 22

review from

5.9

Clearly a smoking vehicle. The smell was a bit overpowering.Reviewed 2021 Sep 15

review from

1.9

They canceled my rental on the day of pick up and were not helpful at all.Reviewed 2021 Jul 15

review from

2.0

Pros:Received a call the morning of my rental telling me they over booked and I had no car. Did get a refund, but had no car…. AwfulCons:Follow through with my reservation or help me find other accommodations if you cancel day of!Reviewed 2021 Jul 03

review from

10.0

Pros:Rental representative last Thursday was very professional and patient. 😊😊😊Reviewed 2021 Jun 07

review from

10.0

Pros:Rental representative last Thursday morning was superb😊Reviewed 2021 Jun 07

review from

More

• 6.7 /10Enterprise Rent-A-Car Car Rentals at Fort Wayne
• 7.2 /10Avis Car Rentals at Fort Wayne
• 6.2 /10Budget Car Rentals at Fort Wayne
• 2.8 /10Dollar Car Rentals at Fort Wayne
• 6.4 /10Thrifty Car Rentals at Fort Wayne
• 7.3 /10Alamo Car Rentals at Fort Wayne

• What is the most popular rental car from Hertz in Fort Wayne?

  Mini (Chrysler Pacifica or similar) is the most frequently booked rental car type from Hertz in Fort Wayne.

• How many car rental locations does Hertz have in Fort Wayne?

  Hertz has 2 rental locations in Fort Wayne. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Fort Wayne airport (FWA)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Fort Wayne airport (FWA)?

  Yes