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6.0
the suv was shaking after you going 65mph l was going to exchange for another vehicle but it was saturday and they close at 2 pm so l got stuck with this shaking vehicle other than that everything was fineReviewed 2022 Apr 14
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2.0
Didn't recognize our Priceline reservation, and charged us alot more.Reviewed 2022 Feb 05
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7.9
I called Hertz first and they balked at me using a 'debit card' (they also wanted some sort of corporate card??) ... i ended up calling Enterprise and they said no problem whatsoever with using my 'debit card'... so they got the sale which was substantial.Reviewed 2021 Jun 23
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6.0
Pros:The staff was very friendly and pick up and drop off we very easy.Cons:We originally requested a Jetta or similar size vehicle because we were going out of state and were trying to save on fuel costs. When we arrived to pick the vehicle up, we were told nothing of that size was available and we were offered a Nissan SUV or a pickup truck as an "Upgrade". If you are not going to have the requested vehicle , you should inform the customer so they can decide if the "upgrade" is worth it beforehand and have an opportunity to check with another location or another company. It was not a bad experience, just would have appreciated a choice.Reviewed 2021 Jun 05
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10.0
Pros:Yes, very efficient!Reviewed 2020 Jul 11
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8.8
Pros:Staff was great car was clean.Cons:On kayak I added the Insurance for 11 dollars per day. Once I arrived at Enterprise I was told it’s 18 dollars per day. The old bait and switch, this is crappy and should not happen.Reviewed 2020 Jun 23
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9.2
Cons:Really all expectations were met but z little unnecessary haggling over quotes price vs what it became when I got tp pick up spot. All got sorted and was a fair value, just read papers before signongReviewed 2020 Feb 12
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6.4
Pros:Everyone I spoke to was helpful. They provided electronic copies of everything, so it saves paper and the environment, plus convenient. They had vehicle I requested and quickly got me in it when we arrived at the location. Drop off after trip was simple too.Cons:I scheduled a pick up at least a day in advance and waited over an hour for the ride to appear. I rented a minivan (reserved in January and got it in August) and they asked if I would switch down because they were short on vans that day. The van wasn't totally clean. Nor was I offered prepaid fuel.Reviewed 2019 Aug 05
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9.6
Pros:Staff was extremely helpful and friendly. Car was clean.Cons:I really prefer when rentals start with a full gas tank. I always end up putting more gas in than I used when I start with a partial tank.Reviewed 2019 Jun 27
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10.0
Pros:Everything went as planned and everything they told me they would do they did. No surprises along the way and no unexpected charges. People were great and things were ready on time. Could not ask for anything more.Reviewed 2018 Oct 08
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10.0
Truck rentalPros:Excellent service, helpful staff easy pick up and drop off. Convenient location , an overall pleasant experience with good value.Cons:I have no negative comments about my experience.Reviewed 2018 Sep 12
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9.6
Thrifty RentalPros:Very easy rental process.Cons:I had asked prior to arriving bing to save a Toyota FourRunner. Manager said they would try to hold one as there were several available. When I arrived the next day, the attendant said none were available nor had he seen one for quite awhile. This was at a small airport and I cannot believe the vehicle turn over would be that great in a 24 hour period.Reviewed 2018 Jun 04
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