Guest reviews
Overall rating
8.6
Excellent
Based on 102 reviews
Cleanliness
8.7
Comfort
8.8
Pick-up/Drop-off
8.6
Value for money
8.6
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Pros
"Staff was friendly and informative"
(in 3572 reviews)
"Great car - thank you!"
(in 5305 reviews)
""Great Staff, easy pickup dropoff.""
(in 2248 reviews)
Cons
"They had no cars available."
(in 4241 reviews)
"Car was not clean inside."
(in 4134 reviews)
"Difficult to pick up cars."
(in 4202 reviews)
Recent reviews
Traveler rating
34
9
6
0
3
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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7.6
Pros: Staff very helpful. Checkin and drop off were quick and efficient
Cons: Due to construction at the airport, pick up location/ rental desk not easily located upon arrival
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8.4
Pros: Yes very nice people and easy return
Cons: Pick up truck was fun and comfortable. Did not have a running board so for short people it was a struggle getting in.
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10.0
Pros: Yes, very efficient!
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9.6
Pros: Fast and easy pickup and drop-off. Upgraded my car without my asking.
Cons: Car had a quarter tank of gas when picked up. It could have had a full tank.
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8.8
Pros: Staff was great car was clean.
Cons: On kayak I added the Insurance for 11 dollars per day. Once I arrived at Enterprise I was told it’s 18 dollars per day. The old bait and switch, this is crappy and should not happen.
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9.2
Cons: Really all expectations were met but z little unnecessary haggling over quotes price vs what it became when I got tp pick up spot. All got sorted and was a fair value, just read papers before signong
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10.0
Cons: Nothing, car was great and the woman that helped us was awesome!!
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6.4
Pros: pickup and drop quick and easy friendly staff
Cons: first vehicle rented night before trip had to come home and clean inside windshield could barely see out.Got up next morning to leave discovered sidewall of tire had a cut with core showing. I spent the next two hrs on hold no one answering phone.I had to drive 40 min to location to get another van
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6.4
Pros: Everyone I spoke to was helpful. They provided electronic copies of everything, so it saves paper and the environment, plus convenient. They had vehicle I requested and quickly got me in it when we arrived at the location. Drop off after trip was simple too.
Cons: I scheduled a pick up at least a day in advance and waited over an hour for the ride to appear. I rented a minivan (reserved in January and got it in August) and they asked if I would switch down because they were short on vans that day. The van wasn't totally clean. Nor was I offered prepaid fuel.
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9.6
Pros: Staff was extremely helpful and friendly. Car was clean.
Cons: I really prefer when rentals start with a full gas tank. I always end up putting more gas in than I used when I start with a partial tank.
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10.0
Very fast!
Pros: Someone was helping me as soon as I got out of my car.
Cons: Not exactly a complaint, but my final receipt says I drove 483 miles. It doesn’t matter to me, but I know that is inaccurate. I didn’t check beginning mileage, but I only had the car for 2 hours and drove directly from the Indianapolis airport to the Fort Wayne airport.
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2.0
Major Credit Card
Cons: If you must rent with a major credit card please make that explicitly clear in the reservation. That way you don't waste time at the airport.
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