Guest reviews
Overall rating
6.4
Good
Based on 23 reviews
Cleanliness
6.5
Comfort
6.4
Pick-up/Drop-off
6.6
Value for money
6.0
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Pros
"Staff were friendly and helpful."
(in 1394 reviews)
""Great price, very clean car.""
(in 3750 reviews)
"Great car and easy drop-off"
(in 1485 reviews)
Cons
"Terrible customer service as well"
(in 355 reviews)
"Will NEVER use Budget again!"
(in 252 reviews)
"Car smelled like smoke !"
(in 239 reviews)
Recent reviews
Traveler rating
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Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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2.0
Cons: Budget was closed and the next day when I spoke with somebody was told that there was nothing that can be done call the 800 number terrible customer service
review from
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2.0
Pros: Don’t know. They wouldn’t let me rent a car
Cons: You can’t rent a car here without a credit card. I only have a bank debit MasterCard. Other places like Hertz and Enterprise are fine with a bank card. So I was left stranded and had to go to another place.
review from
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10.0
Pros: Super friendly staff. Gave me an option to get a challenger RT instead of a Hyundai.
review from
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4.0
Pros: Convenient locations for pickup and dropoff.
Cons: Less trying to sell an upgrade. Accurate and/or full fuel at pickup. Cleanliness of windows. Wait time at dropoff.
review from
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7.2
Pros: Vehicle was nice, clean and new.
Cons: They allowed me to book the pickup at 6 pm when they close at 6pm. I was running a little late and they closed. I had to pick up the car the next morning.
review from
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3.2
no car for reservation
Pros: nothing
Cons: had car reserved at 5pm. no car. at 6:30 was told the only way to get a car was to drive to airport 12mi in the rain and the roads were not yet melted. I could not get info on how many walk-ins they had given cars to that afternoon. I missed a 630 meeting and had to cross town to get car. car wa not full of gas (down one mark) but paperwork aid full.I had no choice because I ha to driver to ORD in the morning and could not get another car. This is my last "Budget" car. John
review from
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6.8
Pros: Easy to get in and out of
Cons: The price I was told was 50 for the car and when I turned the car in it was 160. Thats a huge price difference!
review from
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2.0
Cons: While booking please consider the customer request ,please do not give address when the customer aakes for airport location.please pop up a message saying it is bring booked at diffetent place
review from
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4.0
Never again.
Pros: The car was great on gas.
Cons: The employees were rude, windows were dirty on the inside of the car and the window wipers were bad. Mind you we drove through the mountains in the rain. Had to pull over because we couldn't see. And once I told the associate at drop off, I was blatantly ignored. Never will go there again.
review from
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2.0
Poor pickup description
Pros: The gentleman was polite
Cons: How poor the description was to rent a vehicle. I own a business and needed it to go out of town but with that being said, I don't own/need q credit card and budget required to you needing one. So there I went, wasted 1 hour of my time driving across town just to put more miles on my vehicle. Was the worst experience I've ever had. Congratulations budget.
review from
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