2.0 Mediocre2019 Jun 19
I made my reservation, received my confirmation. I go to pick up the car, stand in line for 30 minutes, only to be told they don't have any cars! The rep very nonchalantly advised she doesn't know why reservations are still being allowed to be made when there are no cars and there won't be any.
3.6 Mediocre2019 Mar 07
I was told i would be getting a SUV of the size approximate to Grand Cherokee. I recieved a small SUV ( equinox) that was NOT awd or 4x4 which is what i was needing ( trip north.) When i arrived they didnt have that vehicle ready and i had to wait over an hour to get my vehicle, making me late.
6.8 Good2018 Aug 21
Room for improvementThe Honda Civic drove good; had good gas mileage , and overall, performed as expectedThe driver and passenger seats were hard as a rock ( I understand that the rental company can’t do much about hard seats ). The airport representative had the personality of a dead fish
2.0 Mediocre2018 Jul 25
we didn't get the car, they accepted our Visa/debit card for the reservation, however, after driving 35 miles out of our way to the airport to pickup in our motor home & showing multiple ID, including Cash, they don't accept cash nor debit card ! We have credit card, forgot to bring new one in wallet, we had the expired one. This is not stated on their website anywhere, since when is cash or Debit/ Visa not good? It isn't like they cannot obtain $ instantly, nor bill for more. Very frustrating. will never rent from them again !
10.0 Excellent2018 Jun 02
Mostly everythingOnly the self service didn’t work properly
4.0 Okay2017 Dec 31
No wiper fluid, smelled like smokeComfy interiorI was stuck driving through a winter snowstorm with absolutely no windshield wiper fluid. This was very dangerous
10.0 Excellent2017 Dec 22
Warm reception in cold climateThe entire experience was great. From the driver to getting my car. Then returning the car was very easy and your staff was fantastic! Will definitely rent from you again.
10.0 Excellent2017 Dec 10
4.0 Okay2017 Oct 27
The car was only a short walk from rental desk.The inside of car was dirty and smelled like cigarette smoke. The inside windows hadn't been cleaned in sometime. Lack of of attention to details. The rental clerk seemed somewhat aloof and it appeared he would have been more comfortable working in a position of not having to deal with the public.
8.4 Excellent2017 Oct 27
I do not like carrying two keys ! They are even held together with a wire cable. Way to big, bulky.