Guest reviews
Overall rating
8.3
Excellent
Based on 31 reviews
Cleanliness
8.2
Comfort
8.4
Pick-up/Drop-off
8.2
Value for money
8.3
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Pros
""Easy drop off, friendly service.""
(in 1963 reviews)
"Staff friendly & very helpful."
(in 2020 reviews)
"reliable flexible good customer service."
(in 556 reviews)
Cons
"I didn’t even get the car."
(in 2541 reviews)
"You don't accept debit cards"
(in 2455 reviews)
Recent reviews
Traveler rating
7
1
0
1
2
Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
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4.0
Pros: So the staff member upon picking it up asked if I wanted to add easy pass which I said yes to and then it never got added since it didn't work at any of the tolls. Also, he never said anything about returning the car with a full tank. When we got the car it was less than a quarter full and we dropped it off with half a tank and then found out it was supposed to be full? What? Why wasn't this in our contract or told to us? The car kept dropping the blue tooth for our phone when we were trying to play music
Cons: The staff should have told us about how full the tank needed to be upon returning and they should have told us about the E-ZPass not being added when we thought we were using it. Not happy with the car or service
review from
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10.0
Pros: Always a joy renting from this Alamo location, they are so quick to get you in/out and it's never busy. Had a few great experiences renting from Gio, it's definitely my location of choice in Jersey City.
Cons: Only negative is that the cars are parked on the 8th floor of a parking garage and it takes foreeeever to go in/out. But not the end of the world.
review from
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2.0
Cons: EVERYTHING
review from
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7.6
Pros: Staff was friendly
Cons: Vehicle did not look like it was cleaned at all and during this time with Covid it was a little unsettling and I cleaned the entire vehicle after picking it up
review from
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10.0
Easy!
Pros: The pickup and dropoff was super quick and simple. Gio made it painless to get my rental and the drop off was fairly quick.
Cons: The parking was so far up the lot. It took at least 10minutes to safely go around to the top floor.
review from
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10.0
Pros: Loved the car, it was perfect for my trip to the mountains. The staff at Alamo/National were incredibly kind and helpful with any question that I had. The price was very affordable as well. Will definitely be using them again in the future.
review from
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2.0
Damaged car
Cons: Car provided, already had a cracked windshield and I got charged for that
review from
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10.0
Was wonderful
Pros: I love the Caddy I got, smooth sailing. Great customer service.i will probably rent another Cadillac from Alamo again Lex
review from
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10.0
Customer service
Pros: The customer service at both our pick up and drop off was great. Everyone was extremely helpful and answered all of our questions.
review from
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8.8
Pros: The team in New Jersey did an excellent job checking us in and making us feel appreciated.
review from
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10.0
Jersey to Chicago
Pros: Great ride -- great service -- great price !!!
Cons: Not a thing -- it was a great experience !!
review from
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Where can I find Alamo car rentals in Jersey City?
Top tips for renting a car from Alamo in Jersey City
- Full-size rental cars from Alamo in Jersey City are around 18% cheaper than other car types, on average
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Does Alamo have a car rental location at the airport: John F Kennedy Intl airport (JFK)?
Does Alamo offer shuttle or airport pick-up services from John F Kennedy Intl airport (JFK)?
Does Alamo have a car rental location at the airport: LaGuardia airport (LGA)?
Does Alamo offer shuttle or airport pick-up services from LaGuardia airport (LGA)?
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