The reservation address sent to my email from Kayak was absolutely wrong and I wasted an hour trying to figure out where to pick up my car. Ended up missing my event and canceling the reservation.Reviewed 2022 Jan 08
review from
4.0
Pros:So the staff member upon picking it up asked if I wanted to add easy pass which I said yes to and then it never got added since it didn't work at any of the tolls. Also, he never said anything about returning the car with a full tank. When we got the car it was less than a quarter full and we dropped it off with half a tank and then found out it was supposed to be full? What? Why wasn't this in our contract or told to us? The car kept dropping the blue tooth for our phone when we were trying to play musicCons:The staff should have told us about how full the tank needed to be upon returning and they should have told us about the E-ZPass not being added when we thought we were using it. Not happy with the car or serviceReviewed 2020 Nov 26
review from
10.0
Pros:Always a joy renting from this Alamo location, they are so quick to get you in/out and it's never busy. Had a few great experiences renting from Gio, it's definitely my location of choice in Jersey City.Cons:Only negative is that the cars are parked on the 8th floor of a parking garage and it takes foreeeever to go in/out. But not the end of the world.Reviewed 2020 Oct 05
review from
2.0
Cons:EVERYTHINGReviewed 2020 Sep 05
review from
7.6
Pros:Staff was friendlyCons:Vehicle did not look like it was cleaned at all and during this time with Covid it was a little unsettling and I cleaned the entire vehicle after picking it upReviewed 2020 Aug 25
review from
10.0
Was wonderfulPros:I love the Caddy I got, smooth sailing. Great customer service.i will probably rent another Cadillac from Alamo again LexReviewed 2016 Dec 18
review from
10.0
Customer servicePros:The customer service at both our pick up and drop off was great. Everyone was extremely helpful and answered all of our questions.Reviewed 2016 Nov 30
review from
8.8
Pros:The team in New Jersey did an excellent job checking us in and making us feel appreciated.Reviewed 2016 Nov 27
review from
10.0
Jersey to ChicagoPros:Great ride -- great service -- great price !!!Cons:Not a thing -- it was a great experience !!Reviewed 2016 Sep 26