Pros: Absolutely nothing
Cons: The store was not open on the appointed time/date. It ruined our road trip. It is absolutely unacceptable and it doesn’t speak well of the services offered at Kayak
Cons: I got a call to pick up the car earlier because they close at noon. When i got there, the car wasn’t available. They tried to give me a car that costs more.
Pros: The staff was very friendly and helpful and the drop off was extremely easy.
Cons: It was great. All you could ask for. Thanks!
Pros: she was super helpful and nice
Pros: Very patient, kind, accommodating servcie, good price
Cons: Everything was great!
Pros: I dropped it off after hours so I don't have a ton to say. It was easy enough and I liked that I could literally park the car wherever.
Cons: It was confusing as to whether the rental place was IN the hotel or around a side. I had to go into the hotel to confirm what I was doing. Maybe make this a little clearer via email and/or signage?
Fast service and good location
Pros: Good location. Parking to drop off after hours.
Pros: This location is a bit out of the way, but the cost of a weekend rental vs Manhattan costs is exceptional. The staff was courteous and efficient. The car was clean and reliable. I will use this Enterprise location again if needed.
Friendly and Easy pick-up
Pros: The associates were very friendly and nice, helped me load up the rental car with all my stuff. Great value for money.
Cons: I really hated that I got two sets of keys and they were stuck together, so I always had this bulky ring with 2 keys and 2 fobs on it. They apparently need to have it like that so the keys are together if/when the car is sold, but it's incredibly inconvenient. What if I lost them? Which I didn't, but what if? Also the fact that I couldn't just put the keys in my pocket was very frustrating. Additionally, the car wasn't clean on the inside or outside, but that didn't bother me too much since I was driving out to the country, but I just thought I would mention it.
Pros: This Enterprise location is great and easy. Brand new vehicle, and friendly service. It's a smaller location, so there's opportunity for free upgrades when vehicles are not in.
Cons: This is an Enterprise problem, not this location, but if you pick up after 2-3pm, drop off really should extend to the end of the day... I ended up paying for an extra day, but well worth it.
Good and Bad
Pros: They had a wonderful young lady drive me to the metro after my rental. She was pleasant and professional. The car was ok.
Cons: I arrived later than expected and even though I had confirmed my reservation and they had given my car to someone else. The man at the desk was very dismissive of me. I found him quite rude. They then had to drive me 20min away to another location to pick up another vehicle. The car smelled so strong of air freshener that it made me nauseous.
Pros: A small super friendly business in the middle of Jersey City. I needed to rent a car on short notice, they had what I wanted at a competitive price I dodn't have to go out to the airport to get a car - they were near by and it could not have been better
Intermediate (Ford Escape or similar) is the most frequently booked rental car type from Enterprise in Jersey City.
Enterprise has 3 rental locations in Jersey City. Take a look at our Enterprise rental location map to find the best rental cars near you.
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