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2.0
The Hertz location had overbooked and was ~40 vehicles short of what they actually needed. This resulted in a wait of over 2 hours for a car. Once finally in a car, the car was only charged ~50%, which was not enough to complete my trip for that day without recharging. Overall, very poor customer service.Reviewed 2022 Jul 26
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10.0
Very easy pickup and drop-off. Whole process took about 10 minutes. Car was washed and lots of photos were taken and emailed me so that there was no confusion over pickup and dropoff condition.Reviewed 2022 Feb 15
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6.0
Pros:Car was clean and upgradedCons:Pickup time was unreasonably longReviewed 2021 Apr 13
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10.0
Pros:price much better than usual. process very easy. site access easy.Cons:compared to the usual price experience in NYC this was a dream.Reviewed 2020 Oct 20
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3.6
Pros:Nothing about the experience was good.Cons:Pick up of the car was a nightmare. Spent over an hour in line and took a total of two hours to complete the rental. Really messed up our day plans and even missed a reservation. They didn't honor the prices that were online and we had to pay more for the rental insurance in the office. The EZ Pass wasn't activated and they didn't bother to tell us. The whole experience was unpleasant.Reviewed 2020 Sep 10
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2.0
Pros:They didn’t have a car for me at all nor did they help me to find another option.Cons:Not taking my reservation in the first place. Assistance finding another reservation and price matching the original booking at another local Hertz.Reviewed 2020 Sep 04
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6.0
Pros:Easy pick up and drop offCons:Car wasn't cleaned, tires had low pressure, car didn't come with a full tank of gas, Bluetooth wasn't working properly all the time.Reviewed 2019 Jun 18
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2.0
Cons:They charged me $200 for unknown reason. Still in the process of getting my money back.Reviewed 2018 Sep 22
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