Guest reviews
Overall rating
6.7
Good
Based on 52 reviews
Cleanliness
6.9
Comfort
6.7
Pick-up/Drop-off
6.5
Value for money
6.8
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Pros
"Staff were friendly and efficient."
(in 2332 reviews)
"Car was clean & comfortable."
(in 5675 reviews)
"PIckup and dropoff was was quick."
(in 2382 reviews)
Cons
"The car was very dirty"
(in 195 reviews)
"There were NO cars available!"
(in 6133 reviews)
"I'll never use Hertz again."
(in 511 reviews)
Recent reviews
Traveler rating
6
2
6
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7
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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10.0
Pros: price much better than usual. process very easy. site access easy.
Cons: compared to the usual price experience in NYC this was a dream.
review from
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3.6
Pros: Nothing about the experience was good.
Cons: Pick up of the car was a nightmare. Spent over an hour in line and took a total of two hours to complete the rental. Really messed up our day plans and even missed a reservation. They didn't honor the prices that were online and we had to pay more for the rental insurance in the office. The EZ Pass wasn't activated and they didn't bother to tell us. The whole experience was unpleasant.
review from
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2.0
Pros: They didn’t have a car for me at all nor did they help me to find another option.
Cons: Not taking my reservation in the first place. Assistance finding another reservation and price matching the original booking at another local Hertz.
review from
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2.0
Pros: Nothing. Hertz did not have an available car from me at the location my reservation time, even though I made AND PAID FOR the reservation in advance. The location not only ran out of cars hours before my reservation, but they did not think to even call me to tell me that they will not be able to honor my reservation. I had to commute almost two hours to reach the Hertz location. I only found out AFTER reaching the Hertz location that my reservation would not be honored. The location also refused to assist me with my dilemma. I am STILL actively trying to get my money back for a service they refused to provide.
Cons: Confirm the location will have a car when a reservation is made in advance. I made the reservation over a week in advance. There is NO REASON AT ALL for Hertz to not have a car ready for me when I arrived.
review from
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2.0
Pros: They did not have a car available to honor reservation!
Cons: Having a car available to rent!
review from
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6.0
Pros: Easy pick up and drop off
Cons: Car wasn't cleaned, tires had low pressure, car didn't come with a full tank of gas, Bluetooth wasn't working properly all the time.
review from
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8.4
Cons: It would have been great to the ez pass included in the car. Can you please make that possible. Thank you.
review from
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10.0
Pros: Brandon was really great and helpful!
Cons: It's really hard to find the kiosk - specific directions inside the garage would have been more helpful
review from
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2.0
Cons: They charged me $200 for unknown reason. Still in the process of getting my money back.
review from
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4.8
Jersey city - HERTZ
Pros: Car in good condition. KIA SOUL.
Cons: Requested car drop off in Edison - which was rejected. I had to go all the way from Edison to Jersey City and come back by train to Edison. Very high insurance fees !!
review from
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4.4
Pros: Fast pickup and drop off
Cons: Without notice the car that was reserved, and paid for, was rented to someone else because we were late for the appointed pickup time.
review from
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4.8
Cons: I reserved and intermediate size car and they only had compact vehicles. The car I was given only had an 1/8th a tank of gas.
review from
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