Guest reviews
Overall rating
6.9
Good
Based on 29 reviews
Cleanliness
7.4
Comfort
7.3
Pick-up/Drop-off
6.5
Value for money
6.6
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Pros
"Staff were friendly and helpful."
(in 1394 reviews)
""Great price, very clean car.""
(in 3750 reviews)
"Great car and easy drop-off"
(in 1485 reviews)
Cons
"Terrible customer service as well"
(in 355 reviews)
"Will NEVER use Budget again!"
(in 252 reviews)
"Car smelled like smoke !"
(in 239 reviews)
Recent reviews
Traveler rating
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customer service
car was clean
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great experience
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9.6
Cons: Renting a car always feels kind of expensive and stressful, but overall this was a very good and easy experience. I don’t feel I could have really asked for more.
review from
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2.0
Pros: At pick up they were somewhat friendly but, returning the car was an ordeal, it took a long time and they were rude.
Cons: A car that had functioning windows and keys. Giving me the right return information. Letting me know the final cost and not charge extra afterwards, $90 more than expected on a two day rental is robbery.
review from
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9.2
Pros: Super convenient to pick up and drop off (at different locations)
Cons: I was not given the type of car I requested, though i enjoyed the one i got (kia soul)
review from
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6.0
Cons: Customer service was lacking. Energy was low in the office. The employees were stressed about the computer system. The car wasn’t ready to go when I got there.
review from
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6.0
This is a joke
Pros: There was nothing
Cons: I reserved a vehicle online, the reservation confirmed the vehicle was at the location I needed so I thought OK everything is going work out. I called the budget location that I was going to be picking the vehicle up from that’s were things took a turn. The guy could barely speak English the vehicle that I reserved was not there. And it was not going to be there for three or four days. I could get no clear answers. The guy basically said that he cannot help me even though had a reservation. Huh... great So I called Avis, quick easy everything worked out I would recommend renting from Avis if you are ever in New Jerse.
review from
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6.4
Cons: I was charge $25 in Boston for returning the car earlier ?!?!?!? I will be disputing this charge as soon as I'm back in Jersey City. I made reservation to pick up the car around 9:00 am and to return next day around 4:00 am and that exactly when I return the car. I was told that because reservation was made for a full day by the Budget office in Jersey City from 11:00 am(when I came to pick up the car) till 11:00am there is a fee for returning CAR EARLY - I have never experience to be charged because I return a car earlier. The funny thing is that I repeated 3 times in Jersey City office that I would be returning the car by 4:00 and don't need till 11:00 am and they repeated 3 times that this was just formality and I could return the car whenever I wish to.
review from
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6.0
Cons: The car was much smaller than what I had reserved online.
review from
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9.6
great service
Pros: In and out quickly, courteous and professional staff
review from
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10.0
5 minute walk from the PATH train. Owner/operator was great!
Pros: Everything. Short wait time. Very nice, friendly staff. Great, clean car. Bill was exactly as expected.
Cons: Nothing.
review from
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9.6
Cons: Some expanded hours at the drop-off location or perhaps an after-hours drop-off option would have made life a lot easier. Aside from that, everything was terrific.
review from
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10.0
great experience
Pros: the staff at the pick up point were really helpful - there had been a mix up about pick up and drop off sites and they sorted it really quickly. the first car had a crack in the windscreen - which we pointed out before we took the car - and it was changed with no problem at all. We had to wait about 10 minutes whilst they got a replacement car ready for us. Great service and such friendly staff - we will be back again. They now need to release the deposit held on my credit card!
review from
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8.0
Location closed at time of pick-up
Cons: The pick-up time was the same time as the location closed, but this was not communicated at the time of booking. Thankfully I called to say I was running late, and saved myself a trip to the rental center. I had to reschedule my car for the following day.
review from
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