Pros:The stag at the desk was extremely helpful and the work space was clean and tidy.Cons:You need to accept Debit Cards for payment. Being financially responsible and not putting things on Credit should not hinder a person from renting a car. They wouldn’t allow me to use a family members card either because it wasn’t mine or my husbands. I won’t be using Alamo until this is resolved.Reviewed 2019 Mar 08
review from
6.0
Staff was outstanding but...Pros:Employees on both ends were great period friendly and informative. Car was cleanCons:Car was not ready. Windshield was chipped, brakes were grabbyReviewed 2018 Aug 17
review from
2.0
Cons:they did NOT have the car! what's the point of a reservation!Reviewed 2017 Dec 30
review from
7.6
OverbookedPros:They overbooked and instead of the car I reserved, I had to drive three kids and all our luggage out of state in a truck. They did comp our gas and give us a discount which was nice of them and I was thankful for the 4 wheel drive once it snowed. I think better inventory checking is needed though.Reviewed 2017 Dec 27
review from
2.0
There is no after hours pick up like the website suggests.Cons:Counter closes at 2pm on Weekends. There is no way for after hours pick up to happen.Reviewed 2017 Apr 17
review from
10.0
Customer service rep at the airport was awesomePros:I had to wait in line for awhile to get my rental car. I really did not think my wait was unacceptable as I could see the service rep was just very busy helping others ahead of me in line. Anyway, she gave me an upgrade in my vehicle due to the time I had to wait. Very considerate, will make me choose Alamo again in the future.Reviewed 2016 Sep 27