Guest reviews
Overall rating
7.6
Good
Based on 12 reviews
Cleanliness
8.3
Comfort
7.6
Pick-up/Drop-off
7.3
Value for money
7.3
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Pros
""Easy drop off, friendly service.""
(in 1963 reviews)
"Staff friendly & very helpful."
(in 2020 reviews)
"reliable flexible good customer service."
(in 556 reviews)
Cons
"I didn’t even get the car."
(in 2541 reviews)
"You don't accept debit cards"
(in 2455 reviews)
Recent reviews
Traveler rating
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4.0
Pros: The stag at the desk was extremely helpful and the work space was clean and tidy.
Cons: You need to accept Debit Cards for payment. Being financially responsible and not putting things on Credit should not hinder a person from renting a car. They wouldn’t allow me to use a family members card either because it wasn’t mine or my husbands. I won’t be using Alamo until this is resolved.
review from
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6.0
Staff was outstanding but...
Pros: Employees on both ends were great period friendly and informative. Car was clean
Cons: Car was not ready. Windshield was chipped, brakes were grabby
review from
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2.0
Cons: they did NOT have the car! what's the point of a reservation!
review from
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7.6
Overbooked
Pros: They overbooked and instead of the car I reserved, I had to drive three kids and all our luggage out of state in a truck. They did comp our gas and give us a discount which was nice of them and I was thankful for the 4 wheel drive once it snowed. I think better inventory checking is needed though.
review from
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2.0
There is no after hours pick up like the website suggests.
Cons: Counter closes at 2pm on Weekends. There is no way for after hours pick up to happen.
review from
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10.0
Customer service rep at the airport was awesome
Pros: I had to wait in line for awhile to get my rental car. I really did not think my wait was unacceptable as I could see the service rep was just very busy helping others ahead of me in line. Anyway, she gave me an upgrade in my vehicle due to the time I had to wait. Very considerate, will make me choose Alamo again in the future.
review from
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