Pros: The stag at the desk was extremely helpful and the work space was clean and tidy.
Cons: You need to accept Debit Cards for payment. Being financially responsible and not putting things on Credit should not hinder a person from renting a car. They wouldn’t allow me to use a family members card either because it wasn’t mine or my husbands. I won’t be using Alamo until this is resolved.
Staff was outstanding but...
Pros: Employees on both ends were great period friendly and informative. Car was clean
Cons: Car was not ready. Windshield was chipped, brakes were grabby
Cons: they did NOT have the car! what's the point of a reservation!
Pros: They overbooked and instead of the car I reserved, I had to drive three kids and all our luggage out of state in a truck. They did comp our gas and give us a discount which was nice of them and I was thankful for the 4 wheel drive once it snowed. I think better inventory checking is needed though.
There is no after hours pick up like the website suggests.
Cons: Counter closes at 2pm on Weekends. There is no way for after hours pick up to happen.
Customer service rep at the airport was awesome
Pros: I had to wait in line for awhile to get my rental car. I really did not think my wait was unacceptable as I could see the service rep was just very busy helping others ahead of me in line. Anyway, she gave me an upgrade in my vehicle due to the time I had to wait. Very considerate, will make me choose Alamo again in the future.
Alamo has 1 rental location in Rockford. Take a look at our Alamo rental location map to find the best rental cars near you.