Guest reviews
Overall rating
8.9
Excellent
Based on 388 reviews
Cleanliness
9.0
Comfort
9.0
Pick-up/Drop-off
8.9
Value for money
8.8
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Pros
""Easy drop off, friendly service.""
(in 1963 reviews)
"Staff friendly & very helpful."
(in 2020 reviews)
"reliable flexible good customer service."
(in 556 reviews)
Cons
"I didn’t even get the car."
(in 2541 reviews)
"You don't accept debit cards"
(in 2455 reviews)
Recent reviews
Traveler rating
102
29
9
10
4
Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
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10.0
Pros: Staff friendly
Cons: Let me know what vehicle before hand that I will receive.
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4.0
Pros: price
Cons: My credit card magnetic strip didn't work and they had NO chip readers. Get with the times.
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8.0
Pros: The car was very nice/clean. The counter was busy when I arrived but the lady who was working made an effort to call in a second person to help to reduce the wait time (this is a very refreshing attitude in the car rental business). I really appreciate the effort she made.
Cons: There is construction going in the rental car lot, so it is not an easy garage to navigate. You have to navigate construction zones on foot, and then exiting the garage is challenging especially if you rent a larger vehicle. Hopefully they will be done soon.
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10.0
Pros: friendly staff, very easy and friendly drop-off
Cons: I think everything was actually quite good.
review from
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9.6
Pros: Good customer service. Dropped the car off 15min later and they removed the charge. Good whats happening to these companies because then they start to improve.
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10.0
Pros: Friendly staff allowed me to get the best vehicle for my trip. Process was also nice and quick.
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8.4
Pros: The drop-off was super quick and easy. Less than 5 mins!
Cons: The car I rented had ants that kept coming out of the air conditioning?! We would find it randomly coming out and onto the dashboard. At least 10 of them.
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10.0
Pros: I like the friendly and helpful staff. Fast pick up and drop off.
review from
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6.8
Cons: They didn’t have the car I reserved so the agent kept pushing me to upgrade to a larger truck that I didn’t need. Once I said no for the 5th time he offered me a free upgrade if I chose to get the added insurance even though I already had insurance. I originally said no, but was told that was the only option available since they didn’t have any other truck for me to rent. So I spent an added $60 I hadn’t planned on for a truck that was too large for what I wanted or needed.
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10.0
Pros: Drop off was easy, car was clean
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10.0
Pros: Super amicable staff, quick.
Cons: Free coffee?
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10.0
Pros: Everything was good. Cleanliness of car, facility and staff. The value was great. Everything was efficient.
Cons: Nothing. Keep doing what your doing!
review from
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- Standard rental cars from Alamo in Santa Ana are around 15% cheaper than other car types, on average
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