Book Avis car rentals in Santa Ana

Reviews for Avis in Santa Ana

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Traveler rating

Excellent

18

Good

6

Okay

6

Mediocre

6

Poor

1

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8.0

This location was not at the airport like I thought - but their customer service was so good they called me the day before my pickup to make sure I knew I would have to get a ride to their location, but that by doing so, I was pry ably saving $200 on my total rental. Add to that, the gentleman who checked me in was was helpful, cheerful, and kind. Great experience.Reviewed 2022 May 19

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2.0

Pick-up was fine and initially the car seemed fine, then it started leaking gas the first time we tried to fill the tank, when we only two hours from home, and it took Avis 5 hours to get us into a new car, leaving us stranded in a parking lot in Phoenix, AZ with no bathroom from 9pm to midnight, and then waiting at PHX airport for another two hours to get a car. In the end they offered us almost no apologies, a tiny 50.00 dollar discount, and turned what should have been a straightforward 7-8 hour car ride into a 13 hour ordeal, which meant I ended up being awake for close to 24 hours. And to top it off, they didn't extend our rental period so after finally getting home and to sleep at 5am (I should have been home by about 11pm and in bed shortly after if all had gone well) I had to wake up a few hours later to go return the car and avoid the fees for a late return.Reviewed 2022 Apr 10

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10.0

Everything went smoothly.Reviewed 2022 Feb 23

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2.0

Confusing atmosphere, some staff were un- informative, and rushed my process. Added lots of hidden fees and over priced my rental. Would not recommend. Please double check and take your time going over everything, ask question about everything because they will scam you. Especially if they see you are a younger looking person. Horrible service.Reviewed 2021 Dec 20

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6.0

The car is not start up every morning, not after 2 hours of driving.Reviewed 2021 Dec 12

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1.9

Check out line of about 20 people and only one agent. Close to 1 hour in line.Reviewed 2021 Sep 21

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10.0

The guy at the counter was very helpful and provided great customer service.Reviewed 2021 Aug 17

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7.9

Pickup @ Santa Ana Airport: Only one attendant at desk to serve more than 10 customers in line! Poor management of resources during the weekend busy travel time! Liked: free upgrade to better car Dropoff @ Santa Ana Airport: Direction for car drop off inside the Rental parking floor could be better - it was very confusing in the last part before parking the car! Signs were pointing in wrong directions causing confusion!! Liked: quick check-out procedure!Reviewed 2021 Aug 04

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4.0

Pros:Staff was friendly & niceCons:We had reserved a mini van only to be told it was not available an hour before. We then accepted the alternative since we were pressed for time. Everything seemed ok until we loaded all our luggage, kids & grandma buckled up ...within minutes there were trails of ants all over!! Totally disgusting...this has never happened before. I called to complain but was told by the agent that this happens when cars are parked in grassy areas. When I first got in the car , I noticed some crumbs & just brushed it off. Looking back there is absolutely no excuse for this neglect in properly & throughly cleaning a car . This was unacceptable & we then drove to another location to swap the car for the minivan I reserved in the first place 😫 This whole ordeal set us back over an hour & in turn we missed our evening reservation. This caused so much inconvenience. That I will definitely think twice about renting from this company again :(Reviewed 2021 Apr 01

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2.4

Cons:Upgraded me to a larger car because they didn't have what I wanted in stock then billed me for it. Will never do business with this company again.Reviewed 2020 Feb 24

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4.0

Cons:The way Inwas treated at drop off. Also the extra charges that they tried to charge - filled up gas tank with receipt across st and they tried to charge me 20 extra then a drop off fee, and extra taxes after drop off. Dont think I will rent from them again. Bad experience dont honor what employees sayReviewed 2019 Jan 28

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10.0

Pros:great price, and great service.Reviewed 2018 Jan 01

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• What is the most popular rental car from Avis in Santa Ana?

  Mini (Chrysler Pacifica or similar) is the most frequently booked rental car type from Avis in Santa Ana.

• How many car rental locations does Avis have in Santa Ana?

  Avis has 3 rental locations in Santa Ana. Take a look at our Avis rental location map to find the best rental cars near you.

• Does Avis have a car rental location at the airport: Los Angeles airport (LAX)?

  Yes

• Does Avis offer shuttle or airport pick-up services from Los Angeles airport (LAX)?

  Yes