Pros: Staff was friendly & nice
Cons: We had reserved a mini van only to be told it was not available an hour before. We then accepted the alternative since we were pressed for time. Everything seemed ok until we loaded all our luggage, kids & grandma buckled up ...within minutes there were trails of ants all over!! Totally disgusting...this has never happened before. I called to complain but was told by the agent that this happens when cars are parked in grassy areas. When I first got in the car , I noticed some crumbs & just brushed it off. Looking back there is absolutely no excuse for this neglect in properly & throughly cleaning a car . This was unacceptable & we then drove to another location to swap the car for the minivan I reserved in the first place
Cons: Upgraded me to a larger car because they didn't have what I wanted in stock then billed me for it. Will never do business with this company again.
Cons: The way Inwas treated at drop off. Also the extra charges that they tried to charge - filled up gas tank with receipt across st and they tried to charge me 20 extra then a drop off fee, and extra taxes after drop off. Dont think I will rent from them again. Bad experience dont honor what employees say
Pros: great price, and great service.
Pros: How fast the rental and return processing was. Price.
Avis very easy to work with, better than Enterprise; they are very uptight. Your people are friendly.
Pros: the size of car was what I requested
Cons: staff was rude. finding car rented not easy. Car was filthy and smelled terrible.
Pros: The staff at both locations were wonderful - my flight was running late on my pickup date and the man at the location (Jason) was really helpful and offered to wait for me if I was close to their closing time - it wasn't necessary since I made it in time, but I truly appreciated his willingness to accommodate me - it definitely relieved some stress and made my travel day much more enjoyable. The car was new and nice and clean.
Would not use Avis again.
Cons: First car would not start. Second car had only a partial tank of gas, a broken center console, and ants. They quoted me a price of $45 and said insurance was $11. When I asked them to remove the insurance they said the price would be $42, so basically they lied. When I returned the car they're charged my credit card $65 instead of $45 without telling me why. And since I had to fill up to a partial tank of gas I ended up accidentally overfilling and so overpaid on gas. Would not use this company again.
Amazing customer service
Pros: This location had the best customer service I've ever had at a car rental.
Cons: The drop off at LAX took some Extra time waiting in line to check in my car. Amazingly I got through LAX security faster. But neither we're terrible. Just time :)
Avis Made the Difference - First Class
Pros: Avis made the difference between a lost trip an a fun trip. I had travel complications due to some airline issues, and Avis went above and beyond to make my trip great! I landed at a totally different airport than expected, and Avis rolled with the changes, and took care of me. No extra fees for the unused car, and they honored my Kayak.com price at the counter. First class service!
Cons: No complaints.
Cons: Car absolutely dirty (inside and outside).
Waited Over an Hour for a Car
Cons: The vehicle I reserved was not available when I arrived (at exactly my scheduled time). I waited an hour while they looked for a car for me and even checked with Budget to see if they had anything. Once I was finally given a badly damaged small SUV, the car seat I requested was the issue. I was given a small infant seat, with no base, for a 3.5 year old! It didn't fit properly- totally unsafe.
Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type from Avis in Santa Ana.
Avis has 3 rental locations in Santa Ana. Take a look at our Avis rental location map to find the best rental cars near you.