Book Hertz car rentals in Santa Ana

Reviews for Hertz in Santa Ana

Recent reviews

Traveler rating

Wonderful

15

Very good

12

Good

2

Okay

6

Fair

3

Mediocre

0

Poor

20

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car was cleancar available

friendly staffpick up and drop

pick up the carlocation was closed

rented a carwrong location

10.0

Friendly staff. Fun upgrade was offered.Reviewed 2023 Aug 07

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4.0

Next time I travel, I will book directly with the provider instead of using a cut-rate--price website. The drop-off in Las Vegas was absolutely horrible: no signage, no parking, and the agent was rude and unhelpful.Reviewed 2023 Jul 20

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2.0

Bad from the start. Checked in and had to provide card used for booking. Since it was booked online through apple pay, no card was used. I was forced to call customer service to change the card although it was pre-paid. This caused a 15 minute delay. Then when I went back to the counter, after checking me in, they said the car would be ready in 40 minutes at 2:40. My check in was 1:30. Of course they offered that if I paid for an upgrade it would be ready now. Scam.Reviewed 2023 Jun 10

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2.0

I have Hertz Gold, but they still made me go through all the license and credit card stuff because their computer can't handle that the reservation came from Kayak, even though the booking was on their site. Took forever. Also the car did not have a functioning air conditioner, and it was a hot weekend, so the whole experience was bad.Reviewed 2023 Apr 24

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2.0

We booked a full size SUV (GMC Yukon) 2 weeks in advance, when we reached to pick up first of all we had to wait in line for more than an hour and then we were told that the vehicle we requested ]wasn't available and had to downgraded to a minivan the guy at the counter had an attitude of take it or leave it.Reviewed 2023 Mar 14

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4.0

Thirty five minuets in line is terrible. And it wasn't all that many people in front of me. Terrible.Reviewed 2023 Mar 08

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8.0

Need one more helper only one person work at the shopReviewed 2023 Mar 06

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2.0

Had to wait 5 hours to get my car. Due to weather and people not returning the car. Nothing Hertz could have done but it was very exhausting waiting that long and then having to drive in traffic back to Vegas.Reviewed 2022 Dec 28

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2.0

I did not get a car, and I was charged!Reviewed 2022 Dec 25

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6.0

When pick up car, the rep didn’t clearly give information on the return location. The car is 36k miles and condition is under expectation .Reviewed 2022 Oct 05

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6.0

We were given a car that strongly smelled of cigarettes. We had to change to a smaller smoke free car without a difference in price.Reviewed 2022 Sep 26

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2.0

Our customer service experience with Hertz was just awful. They were not willing to move the reservation by 1 day, and they were very rude about it. There is no reason the reservation could not be moved. I checked online and there were cars available, and actually at a better price than what we booked it for. Will not be using Hertz again because the customer service was so poor.Reviewed 2022 Sep 06

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• What is the most popular rental car from Hertz in Santa Ana?

  Premium (Chevrolet Suburban or similar) is the most frequently booked rental car type from Hertz in Santa Ana.

• How many car rental locations does Hertz have in Santa Ana?

  Hertz has 3 rental locations in Santa Ana. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Los Angeles airport (LAX)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Los Angeles airport (LAX)?

  Yes