Book Enterprise Rent-A-Car car rentals in Santa Ana

Reviews for Enterprise Rent-A-Car in Santa Ana

Recent reviews

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Wonderful

8

Very good

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Good

1

Okay

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Fair

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Mediocre

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Poor

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car was greatgreat customer

car availablegreat price

get the carpick up and drop

great servicestaff was very helpful

10.0

Everything was awesome! Great service!Reviewed 2023 Jun 14

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6.0

It would have been better transparency. When they brought the car it was not what I order and when they brought another car they charge me extra for the vehicle. If I would have known for bringing another car would be charge to me I would have just cancel my reservation. Not once would I notify about the charge.Reviewed 2022 Dec 30

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2.0

I reserved BMW X3 online. When I went to the Enterprise and requested to check in, I asked if they have the BMW available, the customer service representative told me yes, they checked me in and charged my card, so she asked me to wait until her colleague comes to help me. When Shalvy came she told me that they don’t have BMW and I should drive Q5 instead. I was really shocked, Q5 was not in good condition, there were a lot of scratches on car. I didn’t have any options, since I must to drive towards San Diego for my daughter’s graduation. I asked for different availability and they charged me 179 instead of 130. It was very frustrating.Reviewed 2022 Jun 15

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10.0

Super service @ p/u, easy returnReviewed 2022 Feb 05

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4.0

Customer service has a horrible attitudeReviewed 2021 Dec 27

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10.0

Fast pick up and fast drop offReviewed 2021 Aug 10

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7.9

Rental car rates are ridiculous right now, of course. Enterprise has a confused situation at LAX that could use better signage, and also a bit of confusion on pickup at SNA. Service was very good, but ditch the up sell. Get me in and out as fast as possible.Reviewed 2021 Jul 11

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2.0

Cons:This rental did not happen, they did not have the car available I was attempting to renfReviewed 2021 May 16

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10.0

Pros:Staff was very accommodating and helpful. Got me a good fair deal, and the customer service was excellent.Cons:They overbooked the car I rented, but they made up for it 10 fold. No complaints.Reviewed 2021 Mar 02

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10.0

Pros:How quick they can get you out of there with your rental car, especially during Covid times. No need to step inside the office.Cons:Overall it was well done. Limited vehicle choice but I was at a smaller office location. Also customer service said we could get a 4x4 but the office staff were more up front and honest about that. So I’m glad I called ahead.Reviewed 2021 Feb 03

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10.0

Pros:Nice car and friendly service.Cons:Price could be less.Reviewed 2020 Dec 30

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10.0

Pros:The staff at the rental counter and the auto check out were very friendly and professional. It could not have been simpler.Cons:They probably say the same thing every time there is a new customer, but I would suggest they take a little bit of time explaining the charges when renting a car. The masks don't help, but also the fact that I don't rent cars very often makes it important to explain it fully.Reviewed 2020 Oct 25

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• What is the most popular rental car from Enterprise Rent-A-Car in Santa Ana?

  Intermediate (Toyota RAV4 or similar) is the most frequently booked rental car type from Enterprise Rent-A-Car in Santa Ana.

• How many car rental locations does Enterprise Rent-A-Car have in Santa Ana?

  Enterprise Rent-A-Car has 3 rental locations in Santa Ana. Take a look at our Enterprise Rent-A-Car rental location map to find the best rental cars near you.

• Does Enterprise Rent-A-Car have a car rental location at the airport: Los Angeles airport (LAX)?

  No (According to our data)

• Does Enterprise Rent-A-Car offer shuttle or airport pick-up services from Los Angeles airport (LAX)?

  Yes