Book Enterprise car rentals in Santa Ana

Reviews for Enterprise in Santa Ana

Recent reviews

Traveler rating

Excellent

55

Good

7

Okay

3

Mediocre

6

Poor

0

Find reviews that mention:

car was greatgreat customer

car availablegreat experience

get the cargreat price

great servicecustomer service

pick up and dropairport location

staff was very helpful

2.0

I reserved BMW X3 online. When I went to the Enterprise and requested to check in, I asked if they have the BMW available, the customer service representative told me yes, they checked me in and charged my card, so she asked me to wait until her colleague comes to help me. When Shalvy came she told me that they don’t have BMW and I should drive Q5 instead. I was really shocked, Q5 was not in good condition, there were a lot of scratches on car. I didn’t have any options, since I must to drive towards San Diego for my daughter’s graduation. I asked for different availability and they charged me 179 instead of 130. It was very frustrating.Reviewed 2022 Jun 15

review from

10.0

Super service @ p/u, easy returnReviewed 2022 Feb 05

review from

4.0

Customer service has a horrible attitudeReviewed 2021 Dec 27

review from

10.0

Fast pick up and fast drop offReviewed 2021 Aug 10

review from

7.9

Rental car rates are ridiculous right now, of course. Enterprise has a confused situation at LAX that could use better signage, and also a bit of confusion on pickup at SNA. Service was very good, but ditch the up sell. Get me in and out as fast as possible.Reviewed 2021 Jul 11

review from

2.0

Cons:This rental did not happen, they did not have the car available I was attempting to renfReviewed 2021 May 16

review from

10.0

Pros:Staff was very accommodating and helpful. Got me a good fair deal, and the customer service was excellent.Cons:They overbooked the car I rented, but they made up for it 10 fold. No complaints.Reviewed 2021 Mar 02

review from

10.0

Pros:How quick they can get you out of there with your rental car, especially during Covid times. No need to step inside the office.Cons:Overall it was well done. Limited vehicle choice but I was at a smaller office location. Also customer service said we could get a 4x4 but the office staff were more up front and honest about that. So I’m glad I called ahead.Reviewed 2021 Feb 03

review from

10.0

Pros:Nice car and friendly service.Cons:Price could be less.Reviewed 2020 Dec 30

review from

10.0

Pros:The staff at the rental counter and the auto check out were very friendly and professional. It could not have been simpler.Cons:They probably say the same thing every time there is a new customer, but I would suggest they take a little bit of time explaining the charges when renting a car. The masks don't help, but also the fact that I don't rent cars very often makes it important to explain it fully.Reviewed 2020 Oct 25

review from

10.0

Pros:Drop off was very easy, just pulled up and got checked in and wasn’t far from my terminal. Also it was cheaper than getting one not at the airport.Cons:I got there really late at night and two attendants were busy for quite awhile. Only one girl at the counter. She ran into a couple snags and anyway it was 20 min before I was greeted...but well taken care of after.Reviewed 2020 Oct 12

review from

10.0

Pros:The car we wanted wasn't there so they upgraded us to something better. Very nice guy who helped us!Reviewed 2020 Aug 31

review from

More

• 5.7 /10Avis Car Rentals at Santa Ana
• 6.2 /10Budget Car Rentals at Santa Ana
• 6.1 /10Hertz Car Rentals at Santa Ana

• What is the most popular rental car from Enterprise in Santa Ana?

  Mini (Chrysler Pacifica or similar) is the most frequently booked rental car type from Enterprise in Santa Ana.

• How many car rental locations does Enterprise have in Santa Ana?

  Enterprise has 3 rental locations in Santa Ana. Take a look at our Enterprise rental location map to find the best rental cars near you.

• Does Enterprise have a car rental location at the airport: Los Angeles airport (LAX)?

  No (According to our data)

• Does Enterprise offer shuttle or airport pick-up services from Los Angeles airport (LAX)?

  Yes