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2.0
Cons:I have forgotten my notebook in the rental car. Within1 hour of return I went back to rental location and car was rented back. The lady at the counter noted down car, descritipn and my phone number. It has been more than 10 days no one called back. I tried to call back but no response. There is no lost/found mechanism. Even though there is no monetary value to anyone of my notebook; it was important to me. Rental car company needs to have better mechanismReviewed 2021 May 25
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10.0
Pros:Staff was friendly and helpful. Car delivered as advertised. Easy drop off.Cons:Better instructions on how to find the entrance to the garage when dropping car off.Reviewed 2020 Dec 03
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5.6
Pros:Staff were friendly, efficient, and helpful.Cons:After we got on the road I realized that the tires were extremely worn. We were hydroplaning on the rainy freeway and it was quite scary. The car smelled like cigarettes and there was trash from the previous user in the center console.Reviewed 2020 Oct 18
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8.8
Pros:Friendly helpful staffCons:The location was hard to find as the signs both at the garage and the lobby unitReviewed 2020 Sep 29
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8.0
Pros:The car was sweet.Cons:When I was picking up the car they tried to up sell me 3 times. Then they offered me a soccer mom minivan and wanted to charge me $70 more. I finally just had to say I want to car I had rented to I could get out of there.Reviewed 2020 Jul 13
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6.8
Cons:The screens inside the car were smudged and not wiped off well. The person who helped us with our rental tried to pressure us into an upgrade and also into buying the insurance even though we were covered already through our own insurance, and we also already declined it when making the online reservation. He was very pushy.Reviewed 2020 Jun 12
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10.0
Pros:nice staff, easy processReviewed 2020 Jun 07
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4.4
Pros:NoReviewed 2020 May 08
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10.0
Pros:Friendly, helpful, easy, would definitely recommend and rent again.Reviewed 2020 Apr 28
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9.2
Pros:The staff in Seattle were all having a good time and the employee in San Francisco was so kind, even though it was 4 AM!Cons:The car looked like it needed to be detailedReviewed 2019 Aug 06
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10.0
Pros:Staff was friendly. Car we reserved (Cadillac XTS) was not available. Substitute Infiniti SUV was fun to drive but not roomy enough for 4 adults and luggage.Cons:I know it's difficult to coordinate, but it would be nice if cars reserved were the cars delivered.Reviewed 2019 May 31
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7.6
Pros:Pickup and drop off were pretty simple. Employee was helpful at pickup. Car was great and clean and worked. Pretty straightforward.Cons:Guy at drop off was a little uncommunicative, esp since this is my first time renting a car. Also I was charged a different price than I was quoted online, mostly due to the under-25 fee I was warned about. But the place I discovered it was when I dropped off my car and received the bill.Reviewed 2019 Apr 10
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