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2.0
Cons:They cancelled my reservation 1 day before pick up, a reservation made 2 months in advance and paid upfront. I was placed in a waitlist and was called 3 times to let me know about the reservation being cancelled. They didn’t offer any options, just said it was due to scarce fleet and that was it. Right after, I booked a car with Sixt and they were the best, I booked a compact car but was upgraded to a luxury car for free. Do not book Hertz in Seattle.Reviewed 2021 Jul 03
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2.0
Pros:Staff was very unfriendly. Did not have a car for my reservation and the employee was very argumentativeCons:Honestly, they should have different people working there. I can’t believe how rude the staff was.Reviewed 2021 Jun 30
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2.0
Cons:Selected Seattle Tacoma Airport in the search browser, ended up being suggested and picking a location in downtown Seattle in the results. Did not notice the pickup location until checking the reservation the day before the rental. Tried to fix via calling both Hertz and Priceline/Kayak with little help. Agents were disinterested and extremely unhelpful. Ended up canceling my reservation and making another one elsewhere. Additionally, selected car return date (for incorrect location) ended up being on a day the location was closed - meaning I would not have been able to return the car when I needed to for my trip. Overall, bad experience and will not be using Kayak/Priceline for booking my travel again.Reviewed 2021 Jun 28
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2.0
Pros:The car operated without issues for 4 days.Cons:It literally took 52 minutes from arrival before driving away in my car!! The quoted price did not include tax of 17%!!! This was a total bait and switch operation compared to other companies and even other Hertz sites, and I would have been better off renting a car from downtown Seattle. But they (which is YOU, Kayak) advertised the price without tax. I would NEVER use Kayak again to rent a car. Period, even if you begged. This Hertz office is literally operating out of an alley-way behind an amazon building. The car smelled so strongly of marijuana that our EYES WERE BURNING! This Hertz facility is a complete scam. Yes, I struggled greatly to avoid using curse words in this review.Reviewed 2021 Jun 21
review from![kayak]()
10.0
Pros:Staff friendly and made experience so easyCons:The pickup location was not as well-kempt as the other Hertz locations I have been toReviewed 2021 Jun 19
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4.0
Pros:If ask airport rentals, why would Kayak bring up renting a car 30 miles away from the airport, and not make that clear? I am pissed and let downCons:As above.Reviewed 2021 Jun 16
review from![kayak]()
2.0
Cons:The location was closed so i was unable to pick-up my car.Reviewed 2021 Jun 16
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4.0
Pros:Staff at Boing Field made everything easyCons:I asked for a rental at SeaTaac but I found out at the time of the rental the car was at Boeing FieldReviewed 2021 Jun 15
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2.0
Pros:I received rental confirmation night before scheduled pick up of rental. Arrived at hertz day of rental and hertz said my reservation was canceled but could not tell me by who. Definitely was not use. Our money was never refunded but it was canceled? Then they got very rude and would not rent us a car. They had “no cars to rent”.Reviewed 2021 Jun 14
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6.0
Pros:The staff was accommodating based on the situation they were thrown intoCons:Basically the facility in north Seattle only had 10 cars for the day , but corporate booked them for 40 cars. Our group was given a huge car that neither of us had ever driven before. And it was nerve wracking driving in the mountains. Also , they didn’t give us a full tank of gas.Reviewed 2021 Jun 14
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2.0
Pros:Nothing. Terrible experienceCons:Where to start. First, I had to pay more than expected for this car. Next, they had two people working at the counter and a dozen people waiting. Next, they gave me a smoker's car. My Asthma meant that I had to use my rescue inhaler every time I drove, so we barely drove it. I called, literally, 10 times to get a new car, but as hung up on twice, and was only able to talk to a human 3 times, all of which they instantly transferred me to emergency services, where I never was able to talk to a human. I tried the TEXT feature, and explained my situation and received no response after hours of waiting. The car was also dirty on the inside, specifically the front doors. You've lost a lifelong customer.Reviewed 2021 Jun 13
review from![kayak]()
2.0
Pros:NothingCons:https://vm.tiktok.com/ZMdFY6qMM/ WatchReviewed 2021 Jun 13
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