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10.0
Super efficient operationReviewed 2023 Aug 15
review from![kayak]()
2.0
The site changed location for car pick up. No customer service, not able to resolve issue. Could not pick up from changed location. Will not use ever!Reviewed 2023 May 19
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10.0
Great all around!Reviewed 2023 May 18
review from![kayak]()
6.0
The clerk tried to upsell hard on a number of items after I said no. It was unpleasant and unwelcome after a long flight. The car smelled like someone had been smoking in it (a lot) and then they covered it up with fake new car smell. It was disgusting.Reviewed 2023 May 10
review from![kayak]()
6.0
It was a comfortable car, and it got great gas mileageReviewed 2023 May 10
review from![kayak]()
2.0
I was told by Payless that they didn’t have any cars for me and that they were sold out. I have tried to communicate to kayak , Payless and Rentalcars.com i have yet to get any luck my reservation was never cancelled because no one wants to help and now my money isn’t refunded because no one wants to help. This is the worst experience i have felt with my whole life. It takes you .1 second to take the money and it’s now almost 2 weeks and I’m still fighting.Reviewed 2023 Apr 19
review from![kayak]()
10.0
It was all fine, maybe a little less rain!!!Reviewed 2023 Apr 18
review from![kayak]()
6.0
I like the the pick up and the drop off it was quite smooth. I did not like your vehicle cleanliness. It smelled bad as if someone slept in it. It also had bad windshield wipers which I found to be dangerous in the heavy rain hard to see through.Reviewed 2023 Apr 12
review from![kayak]()
2.0
Horrible customer service, actually non-existent.Reviewed 2023 Apr 05
review from![kayak]()
8.0
I liked the price and service. Car had couple of exterior marks. I took pictures prior to driving off thr lot. I wish there was a better system in place to acknowledge the car condition. Overall no worries.Reviewed 2023 Mar 20
review from![kayak]()
6.0
Car had over 55k miles, dented all over, smelled like cigarette smoke with burn marks in the rear seats. The car had no device connectivity for navigation which was frustrating and at times dangerous. The car did not support USB C so I had to purchase an additional cable just for basic audio connection and charging. Terrible experience overall and will not use this provider again.Reviewed 2023 Mar 17
review from![kayak]()
2.0
Car was clean which was nice. I did not like being upcharged into a different price once we were at pickup. We received a ticket due to an expired registration of the car which was not ideal.Reviewed 2023 Feb 26
review from![kayak]()