Find reviews that mention:
6.0
Pros:Drop off was easyCons:Staff was pushy and tried to oversell me.Reviewed 2021 Jul 07
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6.0
Pros:Staff was fine. Tried to upsell at every opportunity which was irritating.Cons:Drop off: Booth at drive was unmanned. Signage directing drop off of cars to booth further into SeaTac garage were confusing. Just handing car key to man at booth with NO receipt was odd, considering the multiple times I signed my name and initials to rent the thing.Reviewed 2021 Jul 07
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2.0
Pros:The lady at the counter was helpful an friendly and that is all i like 👎🏻Cons:Everything!Did not get car i reserved,told to take different one and come back in the morning since i was not leaving right away but preparing.So i went back but still no van as I reserved so had no choice but to take different one and used so much more gas and it was not comfortable for 6 people at all. Nothing good to say at all!!!!!!Reviewed 2021 Jul 04
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6.0
Pros:Unnecessary changesCons:Lower pricesReviewed 2021 Jul 04
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2.0
Pros:N/A. Nothing stood out as delighting me above base expectations.Cons:I was virtually forced to pay almost twice the quoted price for insurance because the penalties for potential damages were extremely costly should any result. This was not clear when making the reservation. The car I rented had tires that were almost bald resulting in a precarious driving experience. The car also had previous damages that I otherwise might have been held responsible for if I had not payed for the insurance. To top it off, I returned the car sparkling clean with no new issues or damages and did not receive my security deposit back. Fox did not give a reason to why they have not refunded the security deposit to me. Overall, very poor customer experience.Reviewed 2021 Jul 02
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2.0
Pros:NothingCons:There were 3 clients at the SeaTac Fox counter and 3 in line when I arrived at 10:50 pm. It was not clear why check-ins were taking so long; it was 30 minutes before one of the staff announced that their payment system was down and they were having to work manually. Now there were a dozen people in line (though Fox was taking priority customers who showed up meanwhile). When I reached the counter at midnight Fox staff made a phone call and said my credit card was rejected for the security deposit, never mind that I'd prepaid for the car itself; same thing with a second credit card. They would not take cash or a check, so I went over to another company and rented with the same card. No apologies from Fox staff - and they let one of the 3 staff assisting customers go home at midnight...I will never rent from them again, especially after Priceline charged me a cancellation fee for this terrible experience.Reviewed 2021 Jun 30
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2.0
Pros:Staff present was great, but left stranded in the rain after a flat tire with no one to answer on roadside assistance. Changed the tire myself, drove an hour on Sunday night (to 4 different towns) to get the tire changed. Paid $300 of my own money and Fox company refused to reimburse me. Horrible experience. Fox in Seattle airport.Reviewed 2021 Jun 29
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2.0
Pros:I like that I got a car I reserved and it was cleanCons:Literally everything could have been better. We were lied to, the cost of the car doubled when we arrived, we were told wrong instructions for returning. This company is THE WORST.Reviewed 2021 Jun 28
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10.0
Pros:The staff when picking up the car and dropping off we’re especially friendly and helpful.Cons:We had to wait a few minutes to get the car because it was still be cleaned but it wasn’t a major inconvenience.Reviewed 2021 Jun 27
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8.0
Cons:Car needed new wipersReviewed 2021 Jun 22
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10.0
Pros:Staff was very friendly and helpful. Was upgraded to a hybrid.Cons:Wait time was a bit long, and it’s always priceyReviewed 2021 Jun 15
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6.0
Cons:They didn’t have the vehicle we were supposed to get and the sales lady was trying to up sell us everything she could. It took forever to get our vehicle-two groups got there’s in the time it took us to get ours.Reviewed 2021 Jun 13
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