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2.0
We had to wait two hours to get a car this is just ridiculous.Reviewed 2023 Sep 12
review from![kayak]()
4.0
I just rented the car for 2hours 1/2 I returned and they told me they will send me the final check Is been a lot of days I haven’t recive nothing I don’t know if they charge me more or less of what price was I haven’t recived my deposit from my banck I don’t have any recipeReviewed 2023 Sep 08
review from![kayak]()
2.0
The employees were friendly and even went out of their way to help me but it feels like there are some structural faults within the company with respect to training and equipping the employees for success. Despite prepaying my rental (~$300) I was hit with a hold on my credit card for an additional $800 that was not explained to me. Furthermore I did not receive a single receipt throughout the process. In my opinion, what is pre-paid and what additional charges might come up should be explained clearly by either Kayak or Fox.Reviewed 2023 Sep 03
review from![kayak]()
2.0
Avoid Fox. Bad car choices, they gave a dirty hatchbackfor a mid-size SUV booking.Reviewed 2023 Aug 24
review from![kayak]()
2.0
Nothing goodReviewed 2023 Aug 20
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10.0
I will definitely rent through them again. It was super convenient!Reviewed 2023 Aug 17
review from![kayak]()
4.0
Double charged credit card and spent 1 Hr on hold to try to get it fixed. Car dirty with food on floor and seats from prior rental. Car we reserved was not available at time of pick up so “upgraded” to a jeep which was very impractical for our needs as you cannot fully open the trunk/back without disassembling the window which was highly discouraged by staff due to how hard it is to do.Reviewed 2023 Aug 04
review from![kayak]()
10.0
Other than the slow moving line at pick up they whole experience was top notch. Great vehicle and a solid value.Reviewed 2023 Jul 19
review from![kayak]()
10.0
The customer service and patience was outstanding. Katie was understanding and help me secure a rental vehicle in a matter of minutes.Reviewed 2023 Jul 04
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2.0
Flight was delayed due to weather. Pickup was scheduled for 11:00 PM. They close from midnight to 6:00 AM. I was at their counter at 2:30 AM and no one was there. I called them at 7:00 AM and was told that they only hold reservations for 6 hours unless prepaid then it’s 12 hours. It was impossible for me to get my reservation within that 6 hours due to the fact that they were closed. I had to rent a car on short notice from Alamo for much more. I will never rent from Fox again.Reviewed 2023 Jun 25
review from![kayak]()
4.0
First the gal at counter tried to up-sell me, then informed me they didn’t have any cars and put me in a mini van- the last thing I wanted. While signing everything, the screen wouldn’t scroll and she attempted to blame me for a glitch in their system- that I “didn’t know how to use it”. The car was dirty with food inside, didn’t have windshield wiper fluid, and was 100 miles+ from full, although they were determined the fuel tank was “full”. Normally Fox is a fine company to rent from, but this was a disappointing experience.Reviewed 2023 Jun 19
review from![kayak]()
4.0
The staff was very friendly but the insurance cost valued up to over 50 dollars decreasing the cost effectiveness. Conclusively the car was very very very dirty.. the back seat was folded and so we didnt see initially but when we unfold the seat, there was snack crumbled all over and it was unbearabl to be honest... please clean the vehicle please. Otherwise everything was greatReviewed 2023 Jun 12
review from![kayak]()