Pros: Person at counter was helpful and friendly. I had a hard time hearing her clearly due to the masks being worn, but that is the way we live for now.
Cons: Would have liked to have someone on the lot during pickup to drop off the damage check list to.
Pros: The car we eventually rented was fine.
Cons: We feel like we were confronted with a bait and switch game. We requested a Toyota Rav 4. When we arrived at the Alamo desk, the Alamo employee informed us that they did not have the car we wanted. They said we could rent a lesser car or go up in price for a Toyota Highlander. We were going in snow and rough terraine and had to have a car with 4 wheel drive and of course had to go up in price to get the Highlander. On top of this, we spent over $100 on insurance. Alamo proceeded to tell us that if we had an accident, we would have to go through our insurance company instead of using theirs unless we bought Alamo's insurance. This was misleading on your website. We declined their insurance because it was too expensive. Alamo said that if we had gone directly through them, we would not have had this problem. I think this is terrible! I will never deal with Alamo again or Kayak. It's possible all of the rental car companies are doing this, but we're more aware this time.
Pros: Easy pick up and drop off. People were nice.
Cons: There was only one agent at the counter and it took almost 45 minutes to obtain my car.
Pros: Very quick and seamless pick-up and return, no more than 5 minutes each if that. Was upgraded to a larger car.
Cons: Cheaper. It seems that car rentals are more expensive than they were a few years ago.
Pros: Drop off was quick but not clearly marked. The car itself was clean with no issues.
Cons: We waiting in line for 30-45 minutes to get our car and then were unhappy with the rental options. We ended up having to “upgrade” to get a car that was really too small for what we needed.
Cons: After making and confirming a reservation weeks in advance, they had no cars available when we arrived at the airport. We were told they probably would have one in 45 minutes to 2 hours. So, we went to the Avis desk, and got a car right away. and for less cost than with Alamo.
Cons: Upon pick up of my vehicle, no vehicle was ready and there was a 45 minute delay in obtaining a car. The staff said all cars were being disinfected. But I had a reservation and they should have had a disinfected car ready for me. The delay caused my daughter and I to be late for a planned activity and not the start to our vacation we hoped for.
Pros: Vehicle was nice
Pros: The car seemed to be in great mechanical condition and was comfy to drive for hours at a time.
Cons: The car was dirty and did not appear that anyone had washes it before I picked it up.
Pros: Roberto was very considerate. He was concerned about the rain and gave me a free upgrade. I was a little nervous when I got to the car and saw it was a hybrid, but it was easy to figure out and only took 4 gallons to fill after 3 days! Drop off was simple as I just had to drop the keys in the box
Cons: Honestly all the other car rental companies could learn from Alamo - especially regarding customer service. Will always use Alamo from now on!
Pros: The staff was very friendly and helpful .. easy pick up easy drop off !!
Cons: Great experience will rent from Alamo again
Pros: The staff while checking in and dropping off were excellent. Super friendly and helpful!
Cons: Nothing really, it was a great experience.
Economy (Chevrolet Spark or similar) is the most frequently booked rental car type from Alamo in Spokane.
Alamo has 1 rental location in Spokane. Take a look at our Alamo rental location map to find the best rental cars near you.