Book Alamo car rentals in Spokane

Pros: Person at counter was helpful and friendly. I had a hard time hearing her clearly due to the masks being worn, but that is the way we live for now.

Cons: Would have liked to have someone on the lot during pickup to drop off the damage check list to.

Pros: The car we eventually rented was fine.

Cons: We feel like we were confronted with a bait and switch game. We requested a Toyota Rav 4. When we arrived at the Alamo desk, the Alamo employee informed us that they did not have the car we wanted. They said we could rent a lesser car or go up in price for a Toyota Highlander. We were going in snow and rough terraine and had to have a car with 4 wheel drive and of course had to go up in price to get the Highlander. On top of this, we spent over $100 on insurance. Alamo proceeded to tell us that if we had an accident, we would have to go through our insurance company instead of using theirs unless we bought Alamo's insurance. This was misleading on your website. We declined their insurance because it was too expensive. Alamo said that if we had gone directly through them, we would not have had this problem. I think this is terrible! I will never deal with Alamo again or Kayak. It's possible all of the rental car companies are doing this, but we're more aware this time.

Pros: Easy pick up and drop off. People were nice.

Cons: There was only one agent at the counter and it took almost 45 minutes to obtain my car.