Pros: Staff called to make sure that I was still arriving late, then stayed until I arrived (probably an hour after he was scheduled to leave).
Pros: The guy in Melbourne was not customer friendly. Couldn't give me an idea where the car was in the mall parking lot. The parking lot couldn't find the car and finally said he couldn't speak English. I wandered around a mall parking lot for 15 minutes pushing the lock door button to hear a chirp.
Cons: The car was dirty and dusty. Had paint left off the rear driver window. Was left off from an auction???
Pros: Friendly staff member—Frederick
Pros: Nice location but could use more parking
Cons: No choice in cars and agent seemed as if I were a bother to him. I'll just stick with Alamo/National in the future.
Cons: We set up a rental car before ever leaving on our trip. When we arrived there was 22 people in line and one person working. We got tired of waiting canceled car and walked right up to Hertz and rented a car no wait. They had three people working and no line.
Avis was a BIG FAIL in my book.
Car and service was good BUT....
Pros: car was clean.
Cons: First the car was not the one I reserved. Second, The eToll was hidden and activated to trick you into not realizing that you are going to get charged 3.95 for toll and everyday that you have the car. WHY it was hidden behind the mirror and turned is beyond fair customer service. They put a note on the seat but in Florida we use Sunpass -not eToll, so it didn't dawn on me they were one and the same. By the time you got to the toll plaza to pay you were charged, I wanted to pay cash but it was too late "they said" So the right thing to do is call it what it is (Sunpass), tell us where it is (hidden behind the review mirror and have it off.
Pros: Cost what was quoted when I picked it up
I asked for compact but all the had was midsize
Good customer service-pick up and drop off easy
Simple dropoff at small airport
Pros: Dropoff was quick and simple
Cons: At this airport you self park the car, then have to walk inside to the counter - a minor inconvenience.
Avis has 2 rental locations in Melbourne. Take a look at our Avis rental location map to find the best rental cars near you.