Book Hertz car rentals in Melbourne

Cons: The reservation through kayak gave me a Hertz rental location that no longer existed. I had to find another location and once I did there was no reservation for me. I had to pay for an additional reservation. Very disappointing, cost me double than what it should, The insurance that I booked for the first reservation was not excepted for the second reservation so I had to book insurance and pay for it again. I will no longer use or recommend kayak to anyone.

Cons: They messed up paperwork regarding where car was to be returned and gave me a runaround I will never use hertz again and will advise others not to! Extremely unhappy!!

Pros: Staff was friendly and informative.

Cons: I tried calling multiple locations to exchange my rental for another one because I had a nail in the tire and other problems and no one answered nor anyone called me back, 1 location was the wrong number, please have your locations update their locations and phone numbers. Picking up my rental was not clean and smelled like smoke and dog.

Pros: Nothing

Cons: They talked down to me and would not rest me a car I payed for and still have not got my money back! They ruined my vacation!!!!!

Pros: Hertz staff bent over backwards tring to fix the problems caused by useing this 3rd party to rent.

Cons: 3rd party sites dont cover all the requirements needed. Bad coverage was offered by 3rd party insurance. No refunds available....even though the 3rd party caused the loss. Will never rent from again.

Customer service

Pros: Close to my house

Cons: The gentlemen checking me in was rude. He was more interested in his personal phone. The car was not ready and was not clean so I had to wait . Once I waited a half an hour more the car was still not clean but I took anyway because I was due to leave the city. Customer service and overall lack of respect is an issue at this location. I still have not received the final bill even though I called the day after I dropped the car.

Felt like a scam

Cons: My reservation was not found when I arrived to pick up my car. There is no 800 number that I could have called to sort this out with KAYAK. Hertz accommodated me very well, but I would never recommend to use this service to book in the future.