Pros: Got us where we needed to go
Cons: We were unaware that we would have to pay triple what we rented the car for on drivers insurance. This should have been articulated clearly in the rental agreement.
Pros: Pick-up was easy except Budget (Liberia Airport, Costa Rica) refused to accept my proof of insurance, and added a bogus $20/day charge for third-party coverage. This occurred even though I had called Budget 1 week in advance of my trip and Budget told me that all insurance at pick-up in Costa Rica was optional as long as I had proof of insurance for my own cars and a credit card letter re further insurance coverage (because I used my credit card). I HAD BOTH my proof of insurance and a credit card letter with me, and showed Budget at pick-up but Budget (Liberia) refused to rent the car to me without additional insurance at $20/day. These charges ($140 total) should be refunded to me.
Budget also tried to shake me down for $75 charge for cleaning the car at drop off even though it was only dusty (it is dry season in that part of CR). I protested and no additional cleaning charge was taxed to me.
This reflects very poorly on Budget and Kayak.
Cons: See above.
Pros: drop-off was quick and easy
Cons: noted as in the airport in the online explanation. Both pickup and dropoff required a shuttle
Pros: The car ran
Cons: The reps at the location were not clear about insurance coverage and filing a claim. This lead to wasted insurance cost and out of pocket expense.
Pros: Car ran great and no issues- just make sure you know how to drive a stick shift.
Cons: They MAKE you buy insurance there and due to language differences- seems to me like a total scam.
Cons: They didn't have an automatic that I reserved. No biggie. Otherwise it was fine.
Pros: The return representative was fast.
Cons: The pricing I got over the phone for insurance changed when I arrived. Very crooked rental car location.
Pros: Friendly staff. Clean car
Pros: Staff and car were great.
Cons: The price was $80 higher than promised online and they wouldn't tell me what the cost would be at the first counter i went to or at the beginning of the transaction. Waited until the very end and then sprang the $80 difference. Pretty dodgy.
Pros: Feel like I was scammed. I made sure the price included Insurance when I booked, then counter agent said it didn’t. I bought insurance, then we had a flat tire and they charged me for a new tire because they said insurance didn’t cover it and said tire couldn’t be repaired.
Cons: Clarity regarding insurance
Cons: All the employees at the Liberia airport were great. However, Budget does not include the mandatory 22 dollars per day insurance in their prices. Thus, your rental will be much more expensive than you reserved for.
Pros: The staff was definitely friendly, but they oversold insurance and did not accept the insurance sold through kayak.
Cons: Make sure you have at least 1K in credit card room to spare, and do not believe the published prices.
Standard (Chevrolet Traverse or similar) is the most frequently booked rental car type from Budget in Liberia.
Budget has 3 rental locations in Liberia. Take a look at our Budget rental location map to find the best rental cars near you.