Book Budget car rentals in Lihue

Reviews for Budget in Lihue

Recent reviews

Traveler rating

Wonderful

13

Very good

5

Good

1

Okay

5

Fair

0

Mediocre

0

Poor

21

8.0

Overall it was fine. However, picking up the car was slow and painful. Most everyone had to wait 45-60mins + to receive their car after you paid and went thru customer service rep. The van we got was new but had some obvious minor damage all around. 10 minutes into the drive from Budget and the front right TPS (tire pressure sensor) was alarming that there was an issue. Luckily, the tire was fine and just a bad sensor but was a bit annoying getting that warning everytime you started the van. Overall, it was worth it. Just need some patience at the start.Reviewed 2023 Sep 15

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4.0

Not enough employees to check you in. Once checked in, it took 30 mins to get my car. The lot was filled with cars with the same model, but they said my car was being washed. How can they check me in and assign me a car when it wasn’t ready? At one point, the line of people waiting to pick up their car was longer than those waiting to check in.Reviewed 2023 Jul 26

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2.0

They gave me an old car making funny noise over 40 mph. There was a super long line with exactly 2 agents behind the counter who happen to be less than friendly, trying to aggressively push for things I did not want nor need. Return procedure had no explanations and when I sought to ask, they were very rude and could not be bothered. Probably the worst rental car experience overall I ever had.Reviewed 2023 Jul 20

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2.0

The car was ok, however, it smelled like it was wet inside. The pick up process was a real nightmare. It took almost 2 hours. Budget is completely unprepared and under staffed. It's a shame. Never againReviewed 2023 Apr 10

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10.0

Pick up took almost an hourReviewed 2023 Mar 18

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2.0

A terrible experience across the board. Over an hour wait to get the car at a site that was clearly disorganized and not service-oriented. I tried 5 times to extend my rental (3 different calls, and 2 visits to the site) and no one answered as able to explain the rate doubling despite being able to book a new reservation at more than half the rate less. Made no sense and not only could people not explain why, no one seemed to care to resolve the matter. Horrible experience that didn’t seem hard to get right. Never again.Reviewed 2023 Mar 13

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10.0

Faster pickups and cleanerReviewed 2023 Mar 02

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4.0

Wrong billingReviewed 2023 Feb 28

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4.0

The check in process is very slow. Once we checked in and signed papers, they had us wait outside for our car, it “wouldn’t be long”. It took two hours. A dozen people standing around in the heat not understanding why the delay was occurring.Reviewed 2023 Feb 17

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10.0

Ended up with a convertible corvette. What’s to complain about? Nice staff with frequent shuttles.Reviewed 2023 Feb 07

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6.0

Check in process took an hour and a half. Only 2-3 employees were working and the line was out the door.Reviewed 2022 Nov 15

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10.0

The check in/check out is extremely fast, very easy and customer friendly. The personnel is friendly and supportive.Reviewed 2022 Oct 03

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• What is the most popular rental car from Budget in Lihue?

  Compact (Buick Encore or similar) is the most frequently booked rental car type from Budget in Lihue.

• How many car rental locations does Budget have in Lihue?

  Budget has 1 rental location in Lihue. Take a look at our Budget rental location map to find the best rental cars near you.

• Does Budget have a car rental location at the airport: Lihue airport (LIH)?

  Yes

• Does Budget offer shuttle or airport pick-up services from Lihue airport (LIH)?

  Yes