Guest reviews
Overall rating
7.8
Good
Based on 71 reviews
Cleanliness
8.0
Comfort
7.9
Pick-up/Drop-off
7.8
Value for money
7.7
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Pros
"Staff were friendly and helpful."
(in 1394 reviews)
""Great price, very clean car.""
(in 3750 reviews)
"Great car and easy drop-off"
(in 1485 reviews)
Cons
"Terrible customer service as well"
(in 355 reviews)
"Will NEVER use Budget again!"
(in 252 reviews)
"Car smelled like smoke !"
(in 239 reviews)
Recent reviews
Traveler rating
20
7
4
6
2
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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7.2
Cons: Pickup line was way too long- over half hour waiting.
review from
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6.0
Pros: Drop off was very efficient
Cons: Wait to get the car was excruciating. Surely you can have a better check in system. Also 2nd day my daughters wanted to be added as drivers. Process was even slower. When you are on holiday you don’t want to waste your time standing in lineups. The inside of the car was not clea
review from
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10.0
Pros: Budget had a selection of cars over the holidays, whereas other car companies were sold out. The cost for our car was reasonable for the season: $770 for four days. Not cheap but we were relieved to find a car. The mileage was unbelievable. We drove all around the island for four days and only spent $40 on fuel. Pick up and drop off were easy.
Cons: The price could’ve been a bit lower. Also we had to extend five hours and that raises the price over $200. That was painful.
review from
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4.4
Cons: Long waits...
review from
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3.2
Cons: We waited in line for over an hour and the car we were given was trashed. Not only was it covered in dents and scratches, it still had clothes from someone else and it smelled horrible. We returned the car with a full tank but were charged for fuel along with multiple other miscellaneous charges. It’s impossible to get any type of explanation or customer service at all.
review from
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9.2
Pros: Friendly staff. Quick dropoff.
Cons: Pickup took over an hour. That’s a little too long.
review from
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10.0
Pros: The shuttle comes super often. The staff was helpful and gave us good information about the island. The drop-off was so quick and easy.
Cons: Nothing, it was great.
review from
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6.4
Pros: Fairly new auto
Cons: The Kia Rio is a really awful car! Expected a Ford Fiesta, which would have been better.
review from
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6.0
Pros: The car was clean
Cons: The initial check out process was unorganized. But it all worked out
review from
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10.0
Exactly what we needed!
Pros: Quick and friendly service!
review from
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10.0
Pros: Easy to pick up, easy to drop off, no problems with the car.
review from
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7.6
Pros: They didn’t push extra products and insurance for you to buy.
Cons: Long lines to checkin.
review from
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Where can I find Budget car rentals in Lihue?
Top tips for renting a car from Budget in Lihue
- Intermediate rental cars from Budget in Lihue are around 21% cheaper than other car types, on average
FAQs about renting a car from Budget in Lihue
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Does Budget offer shuttle or airport pick-up services from Lihue airport (LIH)?
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