Book Hertz car rentals in Lihue

Reviews for Hertz in Lihue

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7.2

Hertz HQ Gave Bad Advice!!!Pros:I booked and prepaid for the car over two months ahead of time since I knew it would be a holiday weekend. A week before the trip I called to ask about changing the pick-up time to a couple hours earlier than the initial booking. The local office I spoke to in Hawaii said that because the reservation was prepaid, they couldn't adjust it but they could make a note and that they reserve the car for the whole day anyway so it shouldn't be a problem but they advised me to call and speak to the Hertz mainland office. After calling the company line back a second time by navigating the menu to get connected to a customer service rep in the mainland office and waiting quite a few minutes until someone was available, I was helped by a kind and cheerful Hertz employee who told e that they could change the pick-up time and when I asked, they said that the change in pick-up time the same day would not change the cost at all. I had a question, they had a polite answer. Everything was going to work out just fine, or so it seemed...Cons:...when I got to the Lihue Airport Hertz location to pick up the car, things moved along smoothly until I saw the estimated balance due, which was about $50 more than the email confirmation with the prepaid reservation information showed. I asked why the cost was different and showed my email receipt and the Hertz employee said that I would be charged for an extra day because I was picking up the car early. I explained that I talked to someone in the corporate office the week before, who said that picking up the car at 10:30am instead of 5pm the same day wouldn't change my cost. Long story short, the employee who I talked to at the corporate office gave me false information about my reservation and the costs. It's frustrating that I spent about an hour total on the phone the week before the trip trying to get my question answered and then finding out that I was mininformed. Hertz needs to make sure their corporafe customer service and local office reps are on the same page. :(Reviewed 2017 May 31

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3.2

Pros:The car was comfortable.Cons:There is not enough help in the rental office. Not sure the car given was equal or better than the level we choose. Car was not clean outside and had lots of "questionable" marks, scrapes, dents etc. that I wanted to be sure would not would not be reported against me and took extra time to resolve due to only 2 people working the counter. During the rental process online it is not clear that it would only be for 1 driver when we tried to add additional drives once they arrived, they wanted $15 or $30 more per day to add another driver. EXTREMELY ridiculous amount. Besides on Oahu the car rental was considerable cheaper (about $40) and was for 3 drivers! Not a happy experience. Would not repeat this experience with Kayak or Hertz.Reviewed 2017 Mar 26

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6.0

NOT HAPPY - OverchargedPros:The car was exactly what we reserved, which we greatly appreciated.Cons:We were quoted a price for the exact period of the rental (11 days). When we got the final bill, we were charged that amount for one week PLUS an additional amount totalling more than $100 for the 4 days. NOT HAPPY!!!Reviewed 2017 Jul 09

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2.8

RoachesPros:We know that bugs are an island problem but we had 3 different cars, that were infested with roaches. It seemed funny to the staff at the counter.Cons:Roaches were in all 3 mini vans that we had from them. We spent a lot of time in the car, traveling the island. We will not rent from Hertz anywhere, ever again.Reviewed 2017 Apr 01

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4.4

Bait and SwitchCons:We chose Hertz because it said clearly on the website that AAA members did not have to pay extra for a spouse to drive. the Lihue personnel would not honor this eventhough we had it in writing. This is a breach of contract and we will not choose Hertz againReviewed 2016 Nov 04

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4.8

A two hour waitCons:We were at the Hertz office for two hours before we got our car. When the car came, the exterior was dirty in spots: the front lower air dam, and behind the front wheels.Reviewed 2017 Jul 06

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6.4

Took longer to rent at Hertz than it was to fly toPros:Car was acceptable for the price.Cons:It took us approximately 37 mins to fly from Honalulu to Kauai but it took almost an hour to rent a car. Heck, even the guy who went through the gold club line was waiting a long time. I know that it's Hawaiian time, but come on.Reviewed 2017 Mar 30

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5.6

Pros:Price was good.Cons:There was an odor in the car, almost smelled like someone had smoked in it before and they tried to cover it up. The car itself was pretty beat up. Lots of dents and the hide a trunk was broken.Reviewed 2017 Mar 10

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4.0

2 hours to pick upPros:The car and drop off were fine.Cons:The Lihue office was severely understaffed. It took two hours to get our car and I think would have been slower if I had not tweeted at Hertz who may or may not have sent more staff. One person showed up eventually.Reviewed 2017 Apr 08

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8.4

AlohaPros:The vehicle was better than we had expected and very clean even thought it was pouring down rain when we picked it up. Drop off was super easy.Cons:Check in was very slow. Not all of the employees behind the desk were helping people. One employee was working very hard to get through as many customers as she could. 2 other employees were not very useful.Reviewed 2017 May 05

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7.2

Pros:painless dropoffCons:takes forever to pick up,understaffedReviewed 2017 Apr 03

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8.8

Cons:Drivers seat was broken, couldn't adjust. Other than that, smooth easy transactionReviewed 2017 Apr 07

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• What is the most popular rental car from Hertz in Lihue?

  Luxury (Audi A4 or similar) is the most frequently booked rental car type from Hertz in Lihue.

• How many car rental locations does Hertz have in Lihue?

  Hertz has 1 rental location in Lihue. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Lihue airport (LIH)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Lihue airport (LIH)?

  Yes