Book Payless car rentals in Lihue

Lihue, Kaua'i, HI, United States
27 Oct — 3 Nov
Lihue, Kaua'i, HI, United States
Wed 27.10
Noon
Wed 03.11
Noon
Driver's age:

Pros

" was timely and pleasant"(in 182 reviews)
" cosmetically"(in 1903 reviews)
" at pickup."(in 630 reviews)

Cons

"The car smoke"(in 169 reviews)
"Will there again."(in 229 reviews)
"Have if booked"(in 2293 reviews)

Reviews for Payless in Lihue

Overall Rating6.9 GoodBased on 74 reviews
Cleanliness
7.4
Comfort
7.6
Overall
6.7
Pick-up/Drop-off
6.5
Value for money
6.7

Recent reviews

Traveler rating
22
8
11
6
0
Find reviews that mention:
4.0
Sucked BIG time.Pros:Drop-off was a snap.Cons:Waited forever (1 hr) in line because only one computer worked for Payless. We got a far cheaper car than advertised when booking. Our car had a broken rubber piece hanging on the back left door seal that prevented the door from closing all the way, which prevented the remote lock from working. The wipers were also old and smeared the water across the windshield instead of wiped them, making it dangerous to drive in the rain by obstructing the view. I was staying an hour away so I asked for help prior to coming in and they were hard to get a hold of. I sent an email and 4 days later they just apologized and said thanks for the feedback instead of helping me get a replacement car. They have an "F" rating on BBB - I won't even bother making an inquiry. Don't go with Payless.Reviewed 2017 Jun 03
review fromkayak
4.4
Terrible ServicePros:The car itself was fine.Cons:Getting the car at the airport took a very long time, due to a long line and not enough service reps. When the car was finally ready, the attendant asked me to wait out front for them to pull it up. Instead, they parked the car around the corner and left it there. After 20 minutes, I got tired of waiting out front and went back in to ask where the car was. The attendant rudely said they already told me it was "out front" and pointed around the corner. How does "wait for the car out front" translate to "go around the corner and look for it parked?" The attendant was also very pushy trying to sell me expensive damage coverage. When I declined she acted very annoyed, as if me declining unnecessary damage coverage had personally offended her. Worst rental experience I've had.Reviewed 2018 Apr 01
review fromkayak
8.0
Cons:Located next to all the other rental places. My only complaint was that the Payless name was not listed anywhere on the airport car rental signs or on the shuttle bus.Reviewed 2021 May 09
review fromkayak
4.0
Pros:Vehicle performed well and was clean at pick up.Cons:Customer service at Payless car rental was the absolute worse. Not friendly at all. It's like the employees hate their job AND people.Reviewed 2021 May 04
review fromkayak
4.0
Pros:Our car was upgraded for the wait and trouble.Cons:The shuttle driver never came to pick us up. After waiting 30 minutes we had to get another car rental company shuttle to take us over to the location. Then we waited 2 1/2 hours to get up to get our car.Reviewed 2021 May 16
review fromkayak
2.0
Pros:I cried.Reviewed 2021 Jun 03
review fromkayak
4.0
Cons:Horrible trying to get a car then flat tire the first day. No support, no tire replacement details, had police call in order to get them to respond to us. Brutal.Reviewed 2021 May 23
review fromkayak
4.0
Cons:It was over a 2 hour wait to pick up the car.Reviewed 2021 May 24
review fromkayak
2.0
Pros:Staff was mostly friendly.Cons:The company needed more service agents. We waited in line for over an hour for our rental. We were 8th in line.Reviewed 2021 Jul 01
review fromkayak
2.0
Cons:Waited in line for over 2 hours to receive my car. One person was working behind the desk for 50 customers while other employees watched and chatted. Truly terrible.Reviewed 2021 May 24
review fromkayak
8.0
Pros:The drop-off attendant was very friendly and helpful, and got us checked out quickly.Cons:The counter person (at pick-up), was not very friendly, and was difficult to understand. I wasn't given the opportunity to inspect the car - he just handed be empty damage assessment tried to get rid of me. When I insisted on the inspection, he tore off the top page of the form, so there would be no duplicate, and sent me off to fill it out on my own. The car, not the one we we ordered, was well-worn, with lots of chips and scratches and tiny dents, so I filled the card completely. When I brought it back in to verify the issues, he tried to send me away again. But when I complained that there was no official record of the existing damages, he put his initials on the form I had, claiming that would be enough, and waved me off again. Once he'd gotten my credit card info, and had given me the keys, he only seemed interested in trying to get rid of me. Not at all a pleasant experience.Reviewed 2021 Jun 29
review fromkayak
2.0
Cons:Too expensive... Prices were jacked way up, and pick up counter was only staffed with one person. Car was clean and comfortable. Drop off was swift.Reviewed 2021 Jun 11
review fromkayak

Where can I find Payless car rentals in Lihue?

3285 Hoolimalima Place, Payless car rentals

Address

3285 Hoolimalima Place

Hours

Monday06:00 - 23:00
Tuesday06:00 - 23:00
Wednesday06:00 - 23:00
Thursday06:00 - 23:00
Friday06:00 - 23:00
Saturday06:00 - 23:00
Sunday06:00 - 23:00

Phone

+1 808 245 9395

Good to know

Most popular location

3285 Hoolimalima Place

Most popular car type

Intermediate

Top tips for renting a car from Payless in Lihue

  • Intermediate rental cars from Payless in Lihue are around 24% cheaper than other car types, on average

FAQs about renting a car from Payless in Lihue

  • Intermediate (Toyota Corolla or similar) is the most frequently booked rental car type from Payless in Lihue.

  • Payless has 1 rental location in Lihue. Take a look at our Payless rental location map to find the best rental cars near you.

  • Yes

  • Yes