Book Payless car rentals in Lihue

Reviews for Payless in Lihue

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Excellent

22

Good

8

Okay

11

Mediocre

6

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4.0

Sucked BIG time.Pros:Drop-off was a snap.Cons:Waited forever (1 hr) in line because only one computer worked for Payless. We got a far cheaper car than advertised when booking. Our car had a broken rubber piece hanging on the back left door seal that prevented the door from closing all the way, which prevented the remote lock from working. The wipers were also old and smeared the water across the windshield instead of wiped them, making it dangerous to drive in the rain by obstructing the view. I was staying an hour away so I asked for help prior to coming in and they were hard to get a hold of. I sent an email and 4 days later they just apologized and said thanks for the feedback instead of helping me get a replacement car. They have an "F" rating on BBB - I won't even bother making an inquiry. Don't go with Payless.Reviewed 2017 Jun 03

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4.4

Terrible ServicePros:The car itself was fine.Cons:Getting the car at the airport took a very long time, due to a long line and not enough service reps. When the car was finally ready, the attendant asked me to wait out front for them to pull it up. Instead, they parked the car around the corner and left it there. After 20 minutes, I got tired of waiting out front and went back in to ask where the car was. The attendant rudely said they already told me it was "out front" and pointed around the corner. How does "wait for the car out front" translate to "go around the corner and look for it parked?" The attendant was also very pushy trying to sell me expensive damage coverage. When I declined she acted very annoyed, as if me declining unnecessary damage coverage had personally offended her. Worst rental experience I've had.Reviewed 2018 Apr 01

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8.0

Cons:Located next to all the other rental places. My only complaint was that the Payless name was not listed anywhere on the airport car rental signs or on the shuttle bus.Reviewed 2021 May 09

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4.0

Pros:Vehicle performed well and was clean at pick up.Cons:Customer service at Payless car rental was the absolute worse. Not friendly at all. It's like the employees hate their job AND people.Reviewed 2021 May 04

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4.0

Pros:Our car was upgraded for the wait and trouble.Cons:The shuttle driver never came to pick us up. After waiting 30 minutes we had to get another car rental company shuttle to take us over to the location. Then we waited 2 1/2 hours to get up to get our car.Reviewed 2021 May 16

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2.0

Pros:I cried.Reviewed 2021 Jun 03

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4.0

Cons:Horrible trying to get a car then flat tire the first day. No support, no tire replacement details, had police call in order to get them to respond to us. Brutal.Reviewed 2021 May 23

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4.0

Cons:It was over a 2 hour wait to pick up the car.Reviewed 2021 May 24

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2.0

Pros:Staff was mostly friendly.Cons:The company needed more service agents. We waited in line for over an hour for our rental. We were 8th in line.Reviewed 2021 Jul 01

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2.0

Cons:Waited in line for over 2 hours to receive my car. One person was working behind the desk for 50 customers while other employees watched and chatted. Truly terrible.Reviewed 2021 May 24

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8.0

Pros:The drop-off attendant was very friendly and helpful, and got us checked out quickly.Cons:The counter person (at pick-up), was not very friendly, and was difficult to understand. I wasn't given the opportunity to inspect the car - he just handed be empty damage assessment tried to get rid of me. When I insisted on the inspection, he tore off the top page of the form, so there would be no duplicate, and sent me off to fill it out on my own. The car, not the one we we ordered, was well-worn, with lots of chips and scratches and tiny dents, so I filled the card completely. When I brought it back in to verify the issues, he tried to send me away again. But when I complained that there was no official record of the existing damages, he put his initials on the form I had, claiming that would be enough, and waved me off again. Once he'd gotten my credit card info, and had given me the keys, he only seemed interested in trying to get rid of me. Not at all a pleasant experience.Reviewed 2021 Jun 29

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2.0

Cons:Too expensive... Prices were jacked way up, and pick up counter was only staffed with one person. Car was clean and comfortable. Drop off was swift.Reviewed 2021 Jun 11

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• What is the most popular rental car from Payless in Lihue?

  Intermediate (Toyota Corolla or similar) is the most frequently booked rental car type from Payless in Lihue.

• How many car rental locations does Payless have in Lihue?

  Payless has 1 rental location in Lihue. Take a look at our Payless rental location map to find the best rental cars near you.

• Does Payless have a car rental location at the airport: Lihue airport (LIH)?

  Yes

• Does Payless offer shuttle or airport pick-up services from Lihue airport (LIH)?

  Yes