Book Payless car rentals in Lihue

Pros: Staff was friendly but there wasn’t enough staff for the holiday.

Cons: There’s a weird system where after you wait in line to fill out the paperwork, you wait in another small and crowded area (near a stinky bathroom) while you wait for someone to bring you your car. Then you have to find someone to approve your damage observation ticket. In total, it took us 1 hour to get our car after we arrived at the Payless office.

Cons: Impossible to get in touch with the office. No live customer service. No option online to extend the rental.

Pros: Drop off was very easy. Picking up the car was quite a process, it took 20 minutes for them to pull the car around while 3 other customers (who were behind me) vehicles were pulled around and loaded up before I got my car

Cons: The car was very dirty on the inside, it was freshly washed on the outside but they didn’t care to vacuum, wipe down anything or clean the front window on the interior. Kind of surprised how much muck they didn’t even try to clean up before giving the car to a paying customer

Messy and disorganized

Pros: Nothing

Cons: Payless was with Budget, but Budget clerks did not know how to properly operate Payless system. Lines were long and service unreasonably slow.

Terrible Service

Pros: The car itself was fine.

Cons: Getting the car at the airport took a very long time, due to a long line and not enough service reps. When the car was finally ready, the attendant asked me to wait out front for them to pull it up. Instead, they parked the car around the corner and left it there. After 20 minutes, I got tired of waiting out front and went back in to ask where the car was. The attendant rudely said they already told me it was "out front" and pointed around the corner. How does "wait for the car out front" translate to "go around the corner and look for it parked?" The attendant was also very pushy trying to sell me expensive damage coverage. When I declined she acted very annoyed, as if me declining unnecessary damage coverage had personally offended her. Worst rental experience I've had.