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2.0
65 minute wait to receive car. Pathetic.Reviewed 2023 Sep 16
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4.0
Car was extremely dirty when I asked for something else they refused and said it was all they had for the priceReviewed 2023 Sep 10
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6.0
Staff were nice. Car was the one advertised. The line to get my car at pickup was literally an hour and 20 minutes (not enough staff). The vehicle has a slow leak in one of the tires and the battery was low in the remote key. Lihue needs more staffing and probably a better check of their vehicles.Reviewed 2023 Aug 16
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8.0
It was extremely busy at the pickup in Lihue. Had a long wait after a long flight. The agents were extremely pleasant despite the amount of people waiting to pick up their vehicle.Reviewed 2023 Aug 12
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4.0
Good until we dropped the car off. Failed to fill the tank back to 100% and dropped it off at 75%. We were charged $78 for a quarter tank of gas.Reviewed 2023 Aug 09
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8.0
Friendly people.Reviewed 2023 Jul 21
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2.0
Pretty terrible. 2 hours to get a car and it had been in a pretty bad accident.Reviewed 2023 Jun 27
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10.0
Very goodReviewed 2023 Jun 18
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2.0
Terrible. The worst customer service I have ever experienced. It took more than 3 hours from the time I got to the car rental location to finally get a car and the employees had horrible attitudes about their repeated failures and inability to explain the mistakes they kept making. Rent somewhere else. It was a total nightmare.Reviewed 2023 Jun 18
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2.0
Pickup process was in excess of two hours. Very short staffed. Terrible experience.Reviewed 2023 Jun 11
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2.0
Pickup service is not at all organized. Takes hours, no cars. All are being cleaned. If you are arriving on Saturday use a different rental agency. Staff was friendly. The management and process of whomever is running the agency needs to be removed and new person put in charge. Would never rent from them again.Reviewed 2023 Jun 11
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2.0
Took over 3 hours waiting to receive the vehicle during pickup and when we did it was the wrong model class; should have be full sized SUV, but was originally given and small SUV. Dollar definitely needs better staffing at Lihue location. I have no complaints with the SUV itself but the initial delay spoiled my experience with Dollar.Reviewed 2023 Jun 01
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