2.0
Terrible customer service, no one answers the phone. And they stiffed me with an additional charge of $80 out of the blue. They suck.Reviewed 2026 Apr 15
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2.0
Staff seemed upset I was disturbing them when I picked up the car. I was the only person there for 15 minutes and still took over 30 minutes to get my vehicle. The interior was dirty and this 4 door jeep didn't have power locks. I spent the entire week having to unlock the doors manually. I drove about 10 miles down a gravel road while it was wet. When I returned the vehicle I was told it would be $250 to clean the exterior. I would never rent from Dollar again.Reviewed 2026 Mar 05
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4.0
The 4 dr keep wrangler had no power locks or windows…therefore no way to easily u knock and lock the car. Super base model. It was fairly new but we saw several others w nicer trims. Separately the fuel wasn’t full at pickup. We did 150 miles and were empty and had to fill up. Didn’t have time to haggle at the counter so I have to call them about that. We paid well over $100+ per day and the value wasn’t worth it.Reviewed 2024 Mar 12
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4.0
At the Lihue a/p check-in counter, there were a lot of extra charges added to the bill. Plus charging $18.00 daily to add a second driver. When I asked for an explanation about the extra charges, there was just a take it or leave it attitude. They were not friendly nor helpful. However everything about the car itself was great. It was bigger than expected, so all of us were comfortable and the surfboard fit into the back without a problem. I would probably rent from Dollar again, but not at in Lihue.Reviewed 2024 Feb 10
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2.0
The wait for our car in line was over an hour. We got a chair for an elderly lady that we eventually moved to head of the line. They charged us an additional $214 saying you didn’t send those fees with our payment. The car was great, but the service needed more people to accommodate very line, out the door, line! Very slow, not congenital person!Reviewed 2023 Oct 18
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6.0
There was a 2 hour wait list to pick up car in 80 degree weather and none of the vending machines were stocked to have something cold to drink while waiting. Finally we got up to the counter where we were greeted by the manager who breezed us through and we got a Jeep. Unfortunately, the Jeep had manual locks and windows which I didn’t realize newer cars still had manual entry so for the entire trip we had to reach across seats and reach behind to the back seats to unlock everyone’s doors. What a missed opportunity to market the newest Jeeps. Dropping off a car was much less painful and we were able to pull up, get out and hop on shuttle back to airport in less than 5 minutes. Dollar really needs to come up with faster process for pick up or provide comfort stations during the wait.Reviewed 2023 Oct 03
review from![kayak]()
2.0
65 minute wait to receive car. Pathetic.Reviewed 2023 Sept 16
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