Guest reviews
Overall rating
7.0
Good
Based on 86 reviews
Cleanliness
6.9
Comfort
7.2
Pick-up/Drop-off
7.1
Value for money
7.0
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Pros
"Staff was friendly and accommodating."
(in 1049 reviews)
"We had a great experience."
(in 361 reviews)
"Customer service was friendly and helpful"
(in 389 reviews)
Cons
"I will never use dollar again."
(in 256 reviews)
"The customer service was bad."
(in 326 reviews)
"The car conditions were terrible."
(in 2963 reviews)
Recent reviews
Traveler rating
21
7
9
6
10
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
compact car
great car
car available
easy drop
friendly staff
great value
quick and easy
great price
great experience
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2.0
Pros: Scam
Cons: Scam
review from
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9.6
Cons: Was a great experience all around!!
review from
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2.0
Cons: I was unable to use the reservation due to covid restrictions with the state of Hawaii. No refund was received, which was not appropriate since I was legally unable to use the reservation. I will not use your service again due to this lack of understanding. Profiting from services not being legally able to use is unacceptable and your company should be embarrassed by this practice.
review from
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4.8
Pros: Felt very clean
Cons: Staff was rude and price gouged us when Covid flight changes forced us to extend our rental.
review from
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10.0
Pros: The customer service by manager Michael at LIH airport. Really attentive and excellent
review from
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9.6
Pros: Great service. We had a few issues with the car, found a couple of spiders on entry and a lot of ants in the back seat the following morning. We took the car back, and the manager was more than happy to switch the car for us and give us an upgrade. 2 days later, we had a flat tire and had to switch the tire for the spare. Upon the return of the car, we mentioned what had happened to us and the manager was more than understanding and compensated us for the car trouble. We will be back to Kauai and rent from Dollar again! Thank you for the wonderful service, Michael!
review from
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2.0
Cons: Wanted to charge a cancellation fee during COVID 19. Spoke with numerous agents to get this fee waived. Unbelievably scummy.
review from
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10.0
Pros: Easy pick up and drop off. Staff was very friendly and helpful with travel information.
review from
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4.8
Pros: Drop off staff was nice.
Cons: Pick up shuttle driver was obnoxious and rude. Annoyed he was not tipped and was rude about it. When picked up car, was charged nearly 3x the rate and only corrected because noticed by us and not by staff.
review from
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2.0
Pros: Staff was friendly.
Cons: Kayak needs to be more transparent with travelers, information and prices. Very disappointed.
review from
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4.8
Cons: The inside of the vehicle was filthy.
review from
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10.0
Pros: Quick and easy transaction
review from
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Where can I find Dollar car rentals in Lihue?
Top tips for renting a car from Dollar in Lihue
- Intermediate rental cars from Dollar in Lihue are around 21% cheaper than other car types, on average
FAQs about renting a car from Dollar in Lihue
What is the most popular rental car from Dollar in Lihue?
How many car rental locations does Dollar have in Lihue?
Does Dollar have a car rental location at the airport: Lihue airport (LIH)?
Does Dollar offer shuttle or airport pick-up services from Lihue airport (LIH)?
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