I booked a rental car for my honeymoon months before. We arrived in Lihue and had to stand in line outside in the heat for three and half hours. Once I was able to talk with the rental lady she set me up and had me enter my debit card. She then told me that the credit check failed… I have over 700 credit and well over the amount the car was going to cost but they wouldn’t let me retry the card incase it was a malfunction. Me and my husband had to instead use a $300 Uber to get to our Airbnb and then used the public bus system for any other travel we required because if we used Uber for each trip I would have paid way more than what the actual rental car would have costed.Reviewed 2022 Aug 01
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2.0
The whole process took 3 hours, made worse by the fact that even after the paperwork was completed, there was an additional hour wait to clean the car.Reviewed 2022 Jun 26
review from
2.0
Extremely Slow in rental desk areaReviewed 2022 Jun 18
review from
2.0
Agent advised that late fee wouldn't be charged since car wasn't ready at scheduled pick up time. Was charged late fee.Reviewed 2022 May 31
review from
2.0
Took two hours from when I walked in the door to pickup vehicle till I drove out of driveway. Worst pickup ever, and I have rented a lot of cars in my time.Reviewed 2022 May 03
review from
4.0
Gave us a 6 seater people carrier instead of small compact we had ordered and reserved. Impossible to drive due to enormous size. Ditched it.Reviewed 2022 Feb 27
review from
4.0
Car was pretty beat up. Pick up process was slow as computer systems are antiquated. When we didn’t want to pay for an upgrade, we felt a different, less friendly, attitude.Reviewed 2022 Jan 21
review from
8.0
A car with better breaks.Reviewed 2021 Dec 24
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10.0
Friendly service. Vehicle ready and clean.Reviewed 2021 Dec 06
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4.0
Waited over two hours standing in line to get the car. Waited twenty minutes to get the shuttle and we were the only ones there.Reviewed 2021 Nov 11
review from
2.0
Over 2 hours at check-in. Everything else good or very good. Return excellent.Reviewed 2021 Nov 07