Pros: Staff was friendly but appeared understaffed creating long lines and lack of opportunity to try to get the most appropriate car.
Cons: Better transparency and options regarding the vehicle. I booked a VW passat or similar and received a Mitsubishi SUV. Not a bad vehicle, but I was looking forward to a sporty sedan, not a small SUV.
Pros: We got where we needed to go and back
Cons: The car needed an alignment, it was filthy upon receiving, and budget customer service was horrible
Cons: When we picked up the car we didn’t do a walk through so when we dropped the car off, the new haven location tried to accuse us of scratches that were not put on from us. We only the car for one day.
Cons: Communication was horrible. I called multiple times to get more information about how to catch the shuttle no response. The woman at the desk asked if my dad was my husband. She should have asked “ what is his relation to you?” When I dropped off the car the man telling me where to park didn’t not communicate where I was suppose to park. Also when I signed up for the car they should have told me that the person that’s driving has to be the one to rent the car on their credit card.
Cons: Car died before I had to get to the airport on Sunday. Expect call to work - caused excessive stress and cost
Pros: drop off was easy, fast. bus direct to/from airport prompt, easy
Cons: super long lines at rental counter on arrival, so long wait and unfriendly employees. didn't get the car I reserved (SUV). agent gave me wrong papers, so hassle at exit gate.
Cons: i was quoted a price of under $100 and ended up paying over $200 for renting a small car for 1 day. staff was extremely rude when I asked them to explain the charges. do not recommend the budget car rental service in this area at all!
Pros: The car is in good condition. The drop off is easy. The bill is clear.
Cons: Could take a while to get the car if there is a waiting line.
Pros: Pick up experience was really bad. Had to wait for almost 20 mins after an 24+ hour travel. Agent did not specify it is going to take this long (note i did not walk in to pickup, but had a reservation)
Cons: Should have informed pickup going to take longer and given an alternative.
Cons: The car had been wrecked on one side that they rented us which had the fender detached on the front passenger side. It had dents with white X’s on it.
Pros: The car itself was amazing. Brand new.
Cons: Drop off staff was rude at the Raleigh Durham airport. No greeting when I greeted them, I explained my situation that they triple charged my daily rental which was previously reserved at $17/day and the guy was zero help and just completely condescending
Pros: Good car, friendly staff.
Cons: Car could have been cleaned better.
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