Cons: The agent at pickup was horrible. Unable to perform any task by herself. Poorly trained. The rental agency was supposed to have my car ready at 5 but got a car at six. 3 customers ahead of me and 3 customers behind me got their cars while my easy transaction went by the wayside. There is more but
Pros: Good, clean car
Cons: Longer wait than usual to get car. The representative tried to tack on an extra hour to increase charges. The rep sent me in the wrong direction to get the car, which when I ultimately found the car, it was boxed in between two other cars and another rep had to move a vehicle so that I could leave.
Pros: Manager credited me one day for being given an unclean car with no working radio and having poor customer service.
Cons: I could have been credited more than one day for the major inconvenience that this experience caused.
Pros: Pick-up staff didn't seem very excited to be at work and weren't super friendly. They got the job done, but all explanations were very fast and assumed we knew exactly what they were talking about. There was also a slight language barrier as English was a second language for the staff.
Cons: More agents available would have sped up the process.
Cons: They would not let me rent a car because I did not have a credit card other than my Wells Fargo visa
Pros: Shuttle was convenient and staff was friendly. No long lines.
Cons: The car sucked. Smelled like smoke stained seats car shifted so bad. Sputtered almost. Have rented way better cars for the price.
Pros: Super friendly staff at pickup and drop off. Car was clean and drove well. Excellent price.
Cons: No complaints at all.
Pros: Rates are good
Cons: The Management at this location at Raleigh NC airport is deceptive and sleazy. They try to add coverages to your bill telling you that you can take them off when you return. They hope you are in a hurry or forget.
Pros: Easy check-out
Clean car, great, quick service
Pros: Very nice car.
Fine but 45 min wait for getting he car
Pros: It worked Car return was easy Shuttle nice — should have warned if shuttle on reservation
Cons: Waited 45 mins to get car
Ok car terribly slow service
Pros: On drop off; the service person was courteous
Cons: I waited in line for pickup for almost an hour and a half and once through the line waited for another 15 minutes for them to finish cleaning out a car that had just returned. When I got to the car the radio was turned all the way up. I could hear it from some distance away and wasn't thrilled to have to open the door and get the full blast of it. The windshield was very dirty and I had to stop and clean it since I was driving in the direction of the sun. The car had a perfume smell laced with some hidden stink that I couldn't make out. Clearly try to mask something a previous renter had done. It was overwhelming. There was a plastic piece of the front driver's seat laying in the back.
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