Guest reviews
Overall rating
7.9
Good
Based on 24 reviews
Cleanliness
8.1
Comfort
8.5
Pick-up/Drop-off
7.8
Value for money
7.6
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Pros
"Good car with low mileage"
(in 349 reviews)
"Easy pickup and drop off"
(in 174 reviews)
""Great service, with great efficiency.""
(in 185 reviews)
Cons
"No cars available despite confirmation."
(in 276 reviews)
"Car had terrible smell."
(in 269 reviews)
"Car had terrible smell."
(in 273 reviews)
Recent reviews
Traveler rating
4
3
3
0
1
Find reviews that mention:
customer service
credit card
car was clean
car available
quick and easy
great car
great experience
easy drop
staff was helpful
mandatory insurance
great service
great price
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5.2
Pros: I did not like anything about the service. Lines were long and the wait was long to pick up the van. Also they did no walk around on the van and tried to blame me for a dent that they know was already there....
Cons: Everything. Next time do a walk around with client before you give them a damaged can and try to blame them.
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5.2
Cons: Make it clearer what they consider suitable substitute vehicles. Provide onsite parking for personal vehicles.
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7.6
Little choice at RDU
Pros: Shuttles were timely to both pick up and drop off. Car was very clean.
Cons: No choices of cars besides minivans when arriving at National. Ended up having to wait for a Nissan which had poor shocks and didn’t handle well. Car also smelled of smoke.
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8.4
Good service during drop-off
Pros: Assisted with our luggage Gave me time to remove car seat
Cons: Nothing in particular. Didn’t rate cleanliness highly because I only saw the parking lot.
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8.0
confusing dropoff
Pros: The car was great, the people were very nice.
Cons: there were very limited instructions for dropoff procedures. I could not find clear instructions anywhere and there were no representatives available at the time of day I needed to return the vehicle.
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10.0
Great service at Narional
Pros: Fast, courteous service
Cons: Nothing
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2.0
HORRIFIC EXPERIENCE
Pros: I had an absolutely awful experience. It was honestly so bad that I can't bring myself to write it again. Let's just say the customer service was completely unhelpful, I was misinformed multiple times and had to spend an additional $1000. I will absolutely NEVER rent from national again, no matter what deal they offer, just on principle.
Cons: Company policy, customer service.
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6.4
Pros: Car was available and service was quick.
Cons: Price was almost $100 more than quoted online. Were not told of the highway tax in NC.
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10.0
Pros: Again, easy in and out process
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6.0
Pros: Price of rental was good for a pick up truck.
Cons: Rental truck was not cleaned properly on the inside. Returning the truck was a pain. I prepaid and was still sent to front desk to settle payment issue. This is 4am, just trying to drop off and get to the airport.
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10.0
Pros: The vehicle was the one we requested
Cons: The people handing the vehicle to me did not know how to deal with the van itself. It was a brand new van with 14.7 miles in it and they told us they had not seen one like it before. We needed to put the bags in the back of van and it had sits that had to be removed in order to do so. But, no one of the people in National solved the problem and we had to put them on top of the seats inside. This was a great inconvenience that will make us think it over if we have to return to get another van in the near future.
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