Guest reviews
Overall rating
7.1
Good
Based on 135 reviews
Cleanliness
7.5
Comfort
7.4
Pick-up/Drop-off
6.9
Value for money
6.8
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Pros
"Staff were friendly and helpful."
(in 1394 reviews)
""Great price, very clean car.""
(in 3750 reviews)
"Great car and easy drop-off"
(in 1485 reviews)
Cons
"Terrible customer service as well"
(in 355 reviews)
"Will NEVER use Budget again!"
(in 252 reviews)
"Car smelled like smoke !"
(in 239 reviews)
Recent reviews
Traveler rating
25
17
14
8
10
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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10.0
Pros: Everything was A OK.
Cons: Very satisfied.
review from
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8.0
Pros: Quick and easy picking up the car
Cons: Prior notice that the counter wasclosed and you had to go to the next Terminal to get the car.
review from
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4.8
Pros: Greta customer service at rental counter.
Cons: Car was higher mileage, found plastic part in trunk that was from a previous repair and tires made a lot of road noise
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8.0
Cons: drop off: no attendant, no instructions what to do. Felt uncomfortable not knowing if my return would be acknowledged. Just walked away hoping that is what I was supposed to do. Nobody behind the Budget counter to ask...
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6.4
Pros: Pick-up at MSN airport was ok; drop off at Kahler Hotel in Rochester was not -office closed and Kahler staff not very helpful on how to do it.
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10.0
Pros: The staff was extremely kind and helpful! Car was perfect and made our trip a lot more enjoyable!
Cons: Nothing!
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8.4
Pros: Staff on both ends (Denver and Minneapolis) were helpful and friendly.
Cons: Car wasn't very clean. Minneapolis only had one agent staffing both Avis and Budget, which led to a longer than normal wait time.
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7.6
Cons: Was charged $40 more than quoted on Kayak.
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8.8
Pros: Staff was super friendly and efficient.
Cons: Car was not clean at all!
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5.6
Pros: Car I reserved was not available. Pick up wait excessively long. Only one attendant doing everything ( although he was nice). Drop off strange; no attendant; car park blocked by another vehicle; left car in driveway. No mats in car.
Cons: More staff.
review from
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5.6
Pros: Friendly staff
Cons: The alignment on the car was way off and felt dangerous to drive. It needs to be taken out of service.
review from
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9.6
Cons: The location of the car rentals is quite confusing. That’s my only complaint.
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