Guest reviews
Overall rating
7.6
Good
Based on 45 reviews
Cleanliness
8.0
Comfort
8.4
Pick-up/Drop-off
7.0
Value for money
7.6
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Pros
"staff very helpful and friendly."
(in 779 reviews)
"Very easy pickup and dropoff."
(in 882 reviews)
"And friendly customer service staff."
(in 213 reviews)
Cons
"Car smelled like cigarette smoke!"
(in 116 reviews)
"Clerk said no cars available."
(in 1799 reviews)
"Customer service was the worst."
(in 163 reviews)
Recent reviews
Traveler rating
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Find reviews that mention:
customer service
car was clean
pick up the car
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car available
great car
easy drop
friendly staff
great service
quick and easy
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airport location
great experience
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6.0
Cons: Customer service need to get better
review from
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9.6
Pros: Very friendly staff, super easy to pick up and drop off.
Cons: The car was a little messy. Found bits of food trapped in the cup holders and gear box.
review from
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9.6
Pros: Friendly staff, free upgrade when reserved vehicle was unavailable.
Cons: Need to be able to contact Avis MSP directly for Lost and Found. Need option for reporting items left at Avis office. Young son forgot blue backpack with tablet computer, gift books, and art supplies. It has not yet been found. Lost and Found ID 12359969.
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8.4
Pros: Yes, the staff was very friendly and helpful. I think that the wait in line was longer than it needed to be. But overall the experience was pleasant given that I wasn't in a hurry.
Cons: I think that the pricing should be more upfront and transparent. And after all of the fees nearly $400 was a little steep for only two days with the car. Finally, the pick up area was a valet and it wasn't well marked where I should wait. Given that the temperature was in the teens, that was an important point.
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5.2
Cons: When I got there they didn't have the cat I reserved. They ended up getting me something that could work but it was $250 more. Also if you're coming to the airport to rent a car but you didnt fly in it's a nightmare to get there.
review from
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8.8
Pros: Super easy to change my trip and drop off early at a different location, that was extra convenient for me
Cons: Time to deliver rental car could have been quicker, did not know that I would have to be preferred or whatever it’s called to have the vehicle ready to go. Our flight was delayed and if the rental car was ready to go we would have saved a valuable 10-20 minutes
review from
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7.6
Pros: Easy process
Cons: Snow on car when picked up. It would be nice to get the car that was requested.
review from
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10.0
Pros: Didn’t really talk to anyone but the drop off was easy.
review from
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4.8
Cons: They called the day before I was to leave to tell me they wouldn't have my vehicle until later than when I had it reserved for. They did scramble to get a vehicle there but it kind of threw my schedule off
review from
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5.6
Car was not cleaned
Pros: V8 Mustang. great ride.
Cons: Dirty car. Water Bottles and open juice boxes under seats. Dirt and debris all over floor. Was not a great experience.
review from
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10.0
So accommodating to bad weather
Pros: I arrived to Avis after an overnight stuck in Minneapolis airport. As I was only flying to a central Wisconsin, I decided that driving was my best bet as so many flights were delayed or cancel due to a snow storm. Due to the snow, I put in a reservation for a full size car, but when I arrived they gave me a small size SUV for the same price- proving that they cared about my safety in the inclement weather.
review from
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6.0
Took over an hour and a half to get car
Pros: It was very affordable
Cons: It took forever for them to bring the car to valet. They said it would be right out but it took an hour for them to pull up the car.
review from
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