1.9 Horrible2021 Oct 05
My problem is with Kayak, not Enterprise. I requested a car from the airport. Kayak rerouted my request to a car rental 26 miles from the airport. luckily, Enterprise contacted me the day before so I could make other arrangements. Thumbs down, Kayak.
1.9 Horrible2021 Oct 04
I booked a vehicle and received a confirmation. I showed up to get my vehicle and was told they didn't have any.
1.9 Horrible2021 Sep 28
Got a call the day before trip saying the pickup location would be closed when we arrived. Said we would need to pick up at the airport. Cost would be 50% higher then added they had no cars.
10.0 Excellent2021 Sep 14
Be sure to decline the insurance offer. Kayak partners are cheaper. Also, you don't need the gas top off offer. $21.50 to refill the tank. I had a compact that only needed $10worth of gas.
1.9 Horrible2021 Aug 24
Took us longer to get our car, after standing in line then waiting on our car to be available, than it took us to fly from Fort Myers to Asheville. 1.5 hour wait. Totally, unacceptable!
1.9 Horrible2021 Aug 22
Location closed when I was supposed to pick up my rental. Had to pay a lot more at the airport
1.9 Horrible2021 Jun 23
Car was not at airport to begin with, was at a satellite location. Took 2 hours to get there. Next, only car available was an abused Mustang. Not what I wanted. Car had exhaust leak, poor alignment, and stunk of pot, and a slow leak in a tire. Returned to satellite office to complain about the smell, they flushed ac with chlorine. Didn't help, the smell was back in 20 minutes. Eventually the tire went flat, no jack in the car. Waited 3 hours for roadside assistance to finally send someone (we were in the center of a small city). Agent on the phone for roadside assistance promised a different car, to be picked up at the airport. Drove half hour to airport next morning with donut tire, was told that I can not exchange there, I have to go to satellite office. Drove another half hour to satellite office with donut tire. Finally got a car closer to what I originally requested. Returning car to pay the bill and was surprised by the amount. Original price was supposed to be just $500. Now the total is $795. Could not stay and complain because we had to get to the airport for our flight. Will not ever rent from enterprise again, and I will advise anybody that mentions renting a car to avoid enterprise like the plague of a shady business that they are.
2.0 Mediocre2021 Jun 08
That they called me to tell me there’s no carsHave more vehicles available
2.0 Mediocre2021 Apr 21
The car was not clean. Especially in these times that is very disappointing. We believed we were renting a vehicle from the airport location not the TUNNEL RD location 30 minutes away. This was a total pain. The taxi to the location cost us $45 dollars. We literally begged them to change our drop off location. We made no less then 5 phones, tried to speak with a manager to change our drop off location and all we were told was NO- GET AN UBER. We were left with no options, we TRIED to get an UBER and the Asheville Uber did not show up at 5:00 am as we suspected we wouldn't. We drove an unnecessary hour in the car prior to driving to the actual airport Enterprise location and leaving the car there. We new we were going to have a problem and the staff simply did not care.
10.0 Excellent2021 Mar 28